Communication

Communication embodies the ability for one to convey a message through the use of verbals (words) and non-verbals (behaviours) in a process to compare, transmit and interpret messages. Garside and Kleiner (2007) portrays communication as sharing thoughts and feelings with other people. For this process to be effective the message should be transmitted with "maximum accuracy and minimum effort" (Garside and Kleiner 2007) with "mindfulness" (Burgoon, Bieger and Waldron 2002) from both parties. Mindfulness requires the sender and receiver to be alert to "the content, situation and sequence of verbal messages, as well as the paralinguistic cues, gestures, facial expression, body movements and cues produced by the physical environment that occupy verbal messages" (Burgoon, Burger and Waldron 2000). Not everyone is competent in transmitting information, this results in ineffective communication. Ineffective communication can be interpreted as neglecting mindfulness during an interaction, hindering the process of obtaining valuable information and ineffectively transmitting our thoughts and beliefs across. Interpersonal communication is "a distinctive, transactional form of human communication involving mutual influence, usually for the purpose of managing relationships" (Beebe, Beebe and Redmond 2008). By studying interpersonal communicating skills, one can hope to gain an appreciation for the benefits of using effective communication skills on a daily basis. This reflective essay will analyse and deconstruct the effective and ineffective communication skills which were used in an interaction involving myself. In an effort to develop new skills, identify, deepen and improve on existing knowledge, an examination and reflection of ineffe...

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...y interaction which hinders our ability to develop new relationships and build from existing ones.

I believe the reflection of ineffective communication is essential in the process of developing a more effective style of communication which can be used to convey and interpret interpersonal messages. Through the studying and correct use of verbal and nonverbal messages, future interactions can be dealt with accordingly by applying the interpersonal skills learnt and practiced. Conversely, many situations we encounter on a daily basis might not be the same as one another because everybody is different, thus, it is beneficial to learn many skills to apply to different encounters. Ultimately, the goal of effective interpersonal communication is to acknowledge "Everyone wants to feel that they are important and that their message is valued" (Garside and Kleiner 1991).