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Case study of employee engagement
An essay on employee engagement at work
Case study of employee engagement
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A key responsibility for all supervisors at Comcast is to engage your employees, coach and develop them, while acting as an effective leader and role model. A heightened level of focus on Performance site wide was introduced in our center to support our Company’s commitment to the customer experience. Your presence and engagement of your team directly impacts their performance. It is my expectation that you provide encouragement and support while also providing honest and timely feedback to include: coaching employees on their strengths as well as their opportunities.
Along with providing staff a degree of flexibility and independence in their daily assignments, Wade likewise sets expectations, deadlines and goals. Furthermore, Wade works with each staff member, helping them improve their individual skills while attaining the Division’s goals. When necessary, he expends additional time mentoring staff, helping them overcome obstacles. Even though he may feel exasperated at times by the lack of progress in an employee, he does not shy away from the challenge of helping the employee reach their
Introduction What does it mean to be an effective supervisor? Before taking this class, I thought that if a supervisor is able get their employees to work effectively, and efficiently, then the person is an effective supervisor. I didn’t realize until taking this class that supervisors do so much more. After learning more about the other tasks supervisors do like planning, being effective listeners, and motivating employees, I have a better understanding of effective supervision. I am aware that I have had supervisory experiences.
Management practices are highly followed in today’s workplace and for good reason since evidence suggests successful companies follow these strict practices. Regulating employees through a program that is setup to promote success is what the five management practices are about. Discussed will be the management practices of planning, organizing, staffing, leading, and controlling and how they relate to the corporate environment of Comcast Corporation through my personal experience.
Responsibility is a big key in being a great leader because it is both a curse and a gift. There is a difference between taking responsibility of something and giving responsibility. To be given responsibility of a certain thing is a privilege because it exposes a certain type of trust. Assuredly as a C.E.O., knowing the difference between the two could be a huge life saver; such as, giving responsibility to employees can increase productivity by letting t...
A cornerstone characteristic among those that have been successful in the society is that during times of stress and pressure, they still show that they are in control of things regardless of the issues that may or may not be within their control. In and during times of pressure, a successful leader inspires the rest of the workforce, people who on many occasions could have lost their faith in the cause because of the pressure. During such times, action is taken by a leader, a leader wouldn’t just sit back and watch as things go wrong while they are capable of making or bringing about changes that are crucial to restore order and productivity. In order for the leader to be effective in this area, they must be capable of properly conducting an assessment of a given situation before they take action. The results of the assessment should primarily provide guidance on the most feasible and effective course of action that the leader should consider taking (Collins, and Porras, 25-7).
According to Pearce & Conger, (2002), the action that leads employees in achieving its objectives or goals is called leadership. It has been proven in several researches that leadership in an organization plays a significant role in employee’s productivity and performance (Yuki, 2001). Leaders are one of the people in an organization who can influence the behavior of the employees in several ways. They motivates employees, sets a clear vision for the team or for the management, builds morale and guide their employees through the course of their work (Smirch & Morgan, 1982).
In regard to the supervisor, a key component of accomplishing goals is to simply know the team. A big part of knowing the officers is to understand the rudimentary psychological development of an officer’s motivation level and having the ability to empathize with their issues. Besides work environment and personal issues, this includes the attitudes of the supervisors, as they must set an example of their own expectations. Being aware of an officers’ health, family, financial, and social issues can show when it is time to make some changes, as they are the areas in which efficiency and enthusiasm begin to deteriorate. This is what makes management teams better at motivating the employees, as effective leaders can detect problems sooner and create better solutions for those
Coaching is not an easy task and figuring out the best way to lead and guide employees can be overwhelming and challenging. Alex is now in a position where she has to be a motivator, leader, and a coach to several employees. She needs to understand the concept of coaching and the behaviors that go along with her coaching style. The concept of coaching helps develop and grow employees to achieve performance improvement, but it also helps the managers see how the employees embrace their job tasks and asses their results in comparison to the overall mission of the company (Bawany, 2015). Therefore, Alex needs to look back at her previous managers and determine what qualities and behaviors they possessed in order to improve her performance. Also, she must look at what personality traits James has and look at his previous managers to see which manager coached James to perform the best while working for the company.
CEO Johnston also has plans to bolster the company’s leadership with the best minds available and also use motivational techniques to invigorate his employees. These ideas show the character of the CEO in enhancing productivity from his work force.
Chapter 3: Cultivate managers who share your vision was the most important chapter to me. It talks about putting the right managers in the right positions. Welch says, “What we are looking for…are leaders… who can energize, excite, and control rather than enervate, depress, and control” (p. 35). Managers in a company should bursting with energy and are able to develop and implement a vision and not just talk about those visions. They must also know how to spread enthusiasm throughout the entire company. One of the keys to being a great business leader is getting employees excited about their work. One of the ways to get employees excited about their work is to allow employees more freedom and responsibility then they have now. In order to make this happen, middle managers have to be team members and coaches. They need to facilitate more than control. Managers should be energizers and not enervators. Welch suggests that the only way to last at GE is to get on board, to become a team player, and to adapt oneself to the company’s values and culture when describing the different types of managers that will or will not succeed. The first type of manager delivers on commitments and shares the company’s values. The second type does not meet commitments and does not share the company’s values. The third type misses commitments but does share the company’s values. Welch himself cares more that a manager sticks to the company’s values than meets the numbers. The fourth type delivers on the commitments but does not subscribe to the company’s values. Welch broke these managers into three categories, type A, type B, and type C managers. Type A managers were defined as team players that subscribe to the company’s values. People trust them; they make impacts on decisions, and are leaders who seek to develop high value in other...
Since Dan is joining an active committee with many new responsibilities, the PSM coaching model would support NM and Dan in creating a healthy coaching relationship to achieve stated objectives. The first stage explains and demonstrates the relevance and all components of the skill necessary, placing emphasis on the importance of the role in the organization, and providing feedback. The second stage reflects on recent learning and a brief opportunity to practice. Whereas, the third stage reviews Dan’s progress, including examination of the original intention and goals. The third stage encompasses an assessment of progress towards goals, including a review of communication and audits, then discussing opportunities for improvement and planning for next coaching session. The last step incorporates providing sessions to practice, which are a chance to work together to generate his email communication or role-play, expected leadership behavior. The Practice Spiral Model demonstrates an investment in the employee by focusing on mutual respect, trust, support, communication and motivation to reach Dan’s
The commander is arguably the most experienced leader in the organization. His value of leader development will influence the rest of the Soldier’s value of leader development accordingly. The commander is responsible for ensuring the unit has a leader development program and that it is nested with everyday training. His vision for the unit’s leader development program will shape how the S3 incorporates the development program into the unit’s training plan. The commander must establish a climate that values leader development by being open to constructive criticism and recommendations from subordinates. LTC Fullerton quickly implemented this technique in the first week of his command and demonstrated it during his first meeting with MAJ Kane. Fullerton asked Kane for his view on things and how to improve the battalion. The commander must invest time in getting to know his subordinates and their needs as well. A one size fits all leader development program might get the leaders as an aggregate to a certain point, but after that the commander will need to identify subordinate strengths and weaknesses in order to continue to develop those leaders for the future. A great example of this from the L204 case study was LTC Fullerton moving the BN S4 LT Cunningham to become the Company XO for CPT Benizi. As explained above the commander’s role in leader development really seeps into every aspect of the organization. He is responsible for setting the climate, ensuring the S3 is incorporating into the training calendar, developing relationships t...
Individual Consideration talks about those supervisors who take the role of advisors and coaches for their employees. These managers encou...
By allowing for employees to be increasingly engaged in workplace activities, they are then given the opportunity to develop new skills. Most leaders also encourage for employees to participate in team building activities so that any employee would be more comfortable and have stronger chemistry when working with other members of their respective departments, and with other employees in the company as a whole. Leaders are capable of motivating their subordinates through a series of actions, such as words of encouragement, acts of appreciation, and allowing for employee involvement in key decision making processes in the company. For instance, leaders who appreciate, constantly encourage and assist in the improvement of the tasks performed by their subordinates will be able to build a strong and healthy employer-employee relationship. This good relationship instils the traits of confidence in employees and motivates them to enhance their performance. Excellent leaders commonly try to develop a dialogue or establish open communication with their subordinates. Employees who are well
As an effective manager, in my growing small enterprise, Greater Pastures Meat Manufacturing Company, with a workforce of less than sixty employees, I rely heavily on my managerial training skill to motivate my workers which will assist them in reaching both a higher performance that leads to a much greater job satisfaction.