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They believe in innovations, caring, and involving everyone in building the culture of engagement that is the driving force of KC. Their most important resource, the employees are valued for their input, and their growth involves training, coaching, mentoring by the management. The culture is highly dependent on team work that helps individuals grow and receive positive recognition thereby helping the organization thrive.
Creating a positive culture has been the foundation for the Zappos communication model. The proper use of communication rules by developing core values that were adapted by the employee base has created a positive culture in the Zappos community. Zappos has also successfully shared this culture with the consumer
A good leader must be faithful to his team and activities which will create an atmosphere of assurances with the team. A leader’s faith and knowledge in their self abilities and the world around them will help them gain inspiration and inspire others. As I work through my own challenges to become a great leader I hope to become a great leader who leaves a positive imprint on the people I lead.
This is because an employee knows exactly what the company expects as an outcome; therefore the employee can make the best decision to reach that point (Urbany, 2005, pp. 169-182). Urbany also states that values are becoming more of the focus when dealing with customers. A value statement in the business should be the guide for any employee to use when helping customers. According to researchers, the original intent of a values statement is to be seen by the public and encourage business.
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