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a) Introduction
The Project took place in the Sanitas International Organisation, a business group founded in 1980 which mainly focuses on all business activities related to health services. The project consisted of the process implementation of a new pre-paid medical service company named Colsanitas Peru Eps. This project was carried out from Bogotá City, Colombia, and occasionally from Lima City, Peru from 15th June 2009 to 01st October 2010 as a full-time work item. The area which I developed is for this Implementation Process Engineering Department, whilst there in my position as Process Engineer.
b) Background
CE2.1. The project for the Central Engineering was to integrate existing processes from Colombia in the new Peruvian company, considering that they also had to comply with the regulations established by the Peruvian government for this type of business. The process integration between the Colombian company and the new Peruvian was managed as a consulting requirement directly from the organization presidency to the operation Vice Presidency. (See Figure 3).
Figure 3. Organisational structure in the project.
CE2.2. Basically I faced two situations when I was performing the integration: the first, being the highest risk of the project, was the problems of communication: Spanish Peruvian and Colombian Spanish, a common language with different meanings or terminology for the same word or situation. And the second was that the processes established in Colombia were handled manually in opposition to required by the Peruvian regulation. The Colombian processes did not have adequate technological tool neither did not have enough controls as required by Peruvian standards. The medicine companies in Peru were at the vanguar...
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...he project running, I was also responsible for the control of both the deliverables and the tasks of the project.
d) Summary
CE2.18. The development of Colsanitas Peru was a very interesting and valuable project for me because it gave me the opportunity to apply, strengthen and deepen my knowledge in industrial engineering, working together with a multidisciplinary group, linking knowledge, experience, effort, research and analysis in terms of achieving the goals.
CE2.19. At the beginning the project was not easy; achieving information within the company and fulfilling tasks at set times were hampered by the scepticism of the former employees of Colsanitas Colombia against my young leadership role in the company. However insofar as the project progressed, I generated my confidence in managing employees and achieving their full support for the achievement of goals.