AMT Coffee are one of the pioneers of modern day coffeehouses, fabricating
innovative ideas such as take‐away coffee, being the first coffee store to become
completely 100% Fairtrade and organic; showing that the company is not lacking
inspiration. However it still seems to lack the global respect it should in
comparison to its competitors such as Starbucks.
The Motivating Potential Score (MPS) is an indicator of the motivation of
employees. Using the equation (Score) and given values that I have chosen I can
give the company a MPS of 20. Understanding that every choice of given value to
each aspect of the equation is completely subjective, we still comprehend a
rough idea of the strength of motivation from this. Thus, the visit to the barista
on Broadgate, Liverpool Street had revealed a score of 20. The employees seem
to have a low skill variety, each performing one of the tasks needed for a
coffeehouse, one employee on the cash till, one making the coffee and another
closing the lids of the cups. Hence there was a lack of divergence within their
tasks and in consequence a low skill variety, giving it a 3. The Identity was a high
level, as the person making the coffee chose the ingredients and asked me
whether or not I would like flavouring and the cash till girl had the crucial task of
taking the money. The barista would not be able to function with either of these
characters hence the task significance is high and so both get a 6. The Autonomy
and Feedback were both relatively low as the Cash Till girl told the coffee girl
directly what to make, and the fact that I consume the coffee taken and offer no
feedback; both received a 2. As both of these are low the MPS reaches a score of
20.
There is alway...
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...eehouse chain to become a more motivated workforce. Employers cannot
simply choose one method but a mixture of these suggestions will allow give
maximum impact. Only a combination would adhere to all content theories,
process theories and reinforcement theory. However if an employer were only to
implement one recommendation I would use the latter notion. As It allows the
chance for the employee to grow but also accounts for the minimum standard of
behavior required to run a coffeehouse successfully, We must understand that
the theories are interlinked and one reinforces another such as Maslow’s
reinforces McClelland’s thus a combination would give the maximum impact.
Works Cited
www.pret.com
www.wikipedia.com
《Business Studies》 by Ian Chambers and Dave Gray
http://www.linkshop.com.cn/CLUB/dispbbs.aspx?boardid=12&rootid=263455
And personal experience