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Six steps of effective coaching
Importance of coaching in the workplace
Six steps of effective coaching
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Using Coaching Guidelines for Improved Performance
Often times when the word coaching is heard, immediately a sport comes to mind. Coaching is the process of open communication and feedback between the coach and employee (Demarco, 2014). In business, effective coaching is used to receive optimal performance from an employee. According to Lussier and Achua (2016) there are ten guidelines to follow in order to become an effective coach: (1) Develop a supportive working relationship. (2) Give praise and recognition. (3) Avoid blame and embarrassment. (4) Focus on the behavior, not the person. (5) Have employees assess their own performance. (6) Give specific and descriptive feedback. (7) Give coaching feedback. (8) Provide modeling
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Once the coaching guidelines are followed, effective coaching takes place, resulting in forward-looking plans and objectives for employees in a way that keeps them moving constantly toward new areas of experience and an application of problem solving which leads to improved performance (Kirkpatrick, 2005).
References
Demarco, D. (2014). Deliver results through coaching. Supervision, 75(12), 3-4.
Harris, G. (2017). The human touch. Training Journal, 18-21.
Kirkpatrick, D. L. (2005). Chapter 5: On-the-job coaching. Improving Employee Performance Through Appraisal & Coaching, 79-103.
Lussier, R. N., & Achua, C. F. (2016). Leadership: Theory, application, & skill development
(6th ed.). Boston, MA: Cengage Learning.
Stowell, S. J. (1988). Coaching: A commitment to leadership. Training & Development Journal, 42(6), 34.
Thomas, M. (1999). Chapter five: Mastering role reviews and coaching techniques. Mastering People Management 107-120. Thorogood Publishing Ltd.
Witherspoon, R. (2014). Double-loop coaching for leadership development. The Journal of Applied Behavioral Science, 50(3),
Coaching is an integral part of helping achieve one’s maximum abilities. Dr. Gawande (2013) explains that, “Coaches are not teachers, but they teach. They’re not your boss—in professional tennis, golf, and skating, the athlete hires and fires the coach—but they can be bossy” (p. 3). It is difficult to say what is the exact function of a coach, however, they help bring forth another point of view different from our own and they also help bring about the right mindset in order to subdue a weakness.
This constitutes the single largest barrier to successful coaching. Common barriers to
Coaches should have an arrangement of fundamental abilities that they depend on to produce a positive outcome. Definition of a coach from the American Heritage Dictionary, Third Edition (page 167) One who trains or directs an individual or team, to train or instruct teach a team. The goal behind coaching is to exhibit the ability to get the most out of everyone on the team. It should be a goal to bring out the greatest potential from every team member. It’s insane how many players do not even know their true potential. Successful coaches assess these individuals and the team to advance them to the next level of sports. "The Little Book of Coaching, Motivating People to be Winners" by Ken Blanchard and Don Shula (2001) gives a great acronym of the word C-O-A-C-H. The acronym breaks down as follows: Conviction Driven: never compromise your beliefs-Overlearning: practice until it is perfect-Audible-Ready: know when to change-Consistency: respond predictably to performance-Honesty-Based: walk your talk. This acronym should remind you of your job as a coach. A good coach
However, this is not really a direct correlation to the coach’s effectiveness in a particular sport, being that there are many other factors in coaching a team other than game records. The coach’s job is to enhance the athlete physically, socially, and psychologically, winning is only considered a by-product of that job (Gillham, Burton, & Gillham, 2013). Gillham, Burton, and Gillham (2013) focused on developing a Coaching Success Questionnaire-2 to allow a means of evaluating other aspects of a coach’s interaction with their athletes as both a research and coach development tool. A sample group of athletes at the varsity and club level ranging from ages 18 to 25 was used to develop the questionnaire by asking their perceptions of their coaches.
The author shows how coaching differs from counseling. To start with, Collins supposes that counseling focuses on negative psychology that includes dealing with conflicts, spiritual struggles, and emotional matters like depression, while coaching focuses on improving team-building and performance, career growth and finding fulfillment (2009). According Collins, counseling fixes what is wrong, while coaching enables individuals to reach their goals. Coaching is centered on the present and future likelihood, getting unstuck and attaining the set goals, while counseling is centered on causes of the problems that are as a result of the past, and attaining healing and stability.
The coaching process is a very complex endeavor, created to change the course of things is someone’s life. Besides this, it is a very well-organized process. You cannot skip a stage or be shallow about another, because the outcome of the coaching process will not be the desired one. Besides this, not everybody finds it easy to make changes in their lives, even if those changes will bring greater benefits. Thus, it is important for a coachee to go through each step of the coaching process thoroughly and not pass to the next one without completing the previous. Below you will find the 4 essential stages of the coaching process.
Flaherty, J. (2011). Coaching: Evoking excellence in others (3rd ed.). New York, NY: Taylor & Francis.
The way a coach behaves underpins the coaching process and ensures sports coaching is conducted in a positive and inclusive manner (Reference). Coaches must be able to promote and maintain this behaviour effectively by demonstrating good communication and motivational skills, encouraging and rewarding behaviour when positive and challenging when inappropriate.
Coaching is not an easy task and figuring out the best way to lead and guide employees can be overwhelming and challenging. Alex is now in a position where she has to be a motivator, leader, and a coach to several employees. She needs to understand the concept of coaching and the behaviors that go along with her coaching style. The concept of coaching helps develop and grow employees to achieve performance improvement, but it also helps the managers see how the employees embrace their job tasks and asses their results in comparison to the overall mission of the company (Bawany, 2015). Therefore, Alex needs to look back at her previous managers and determine what qualities and behaviors they possessed in order to improve her performance. Also, she must look at what personality traits James has and look at his previous managers to see which manager coached James to perform the best while working for the company.
“A coach is someone who is equipped to aid individuals or groups and organisations to maximise their performance in pursuit of their desired goals.” (Dexter et al, (2011) p.4)
A proper coaching philosophy contains principles which improve character development, teach step by step tactical and technical skills, form proper progressive physical training regimens, and carefully utilize team management to handle and control problems with administrative issues. A coach with a sound philosophy should mold a team with strong cohesion, and he should treat players not only as teammates, but as family and friends who are encouraged to develop communication and lifelong learning of skills through positive support and role modeling from the coach (Mergelsberg, 14-15). The philosophy should also contain written documents of implemented strategies and techniques, so that the coach will know what to improve upon season by season
Certification in the coaching industry is relatively new but it lets you know that the coach has invested in their profession and underwent some rigorous study. However, I interact with coaches and have periodically hired coaches myself; I have discovered that a coaches abilities is determined by:
I wanted to start telling the story of our experience by sharing the feelings I brought into this exercise. A few years ago I underwent an experience of coaching through several sessions that left me this taste in the mouth that the coaching as a tool to develop others is not very effective. I have not taken the time to deeply analyze what went wrong but in general if I had to choose to do it again I think I would choose another methodology to foster change. Its objective in general is to assist in building behavioral skills, but in my opinion to really look for a long lasting change you need to give a deeper understanding to the lack of a certain skills, strongly reflect on the variables linked to it as could be the emotions, values and motivations that conduce you towards a behavior different that that one desired. Personally, I enjoy seeking information that allows me to jump beyond the facts, and staying on the behavioral side of the reality limits my passion for inspiration and insight.
Coaching, however challenging, is a great way to influence the lives of others while also building their character. For as long as there have been sports, there have been people teaching the sport to the players and making them better at it. Coaches must have certain qualities in order to obtain success. One must also look at a coach’s motivation for his job, his passion for what he does, his methods for coaching, and how he became a coach in order to fully understand him. There are many questions someone may want to ask a coach about his profession if they are interested in coaching.
In today’s society being a coach can be extremely complicated especially compared to earlier years. Coaching requires not only many technical and personal skills but also has to include positive psychology that will affect all athletes regardless of gender, age, and race. After reading various articles this leads me to the question, what is a coach? How do coaches differ from one another? In addition are we forgetting the importance of not only coaching but the sports psychology aspect of coaching overall? Regardless of what you may have read or heard I believe not only do all coaches have their own coaching style but every coaching technique and style is different. Coaching styles and positive psychology are two techniques that can provide