CMIP vs. SNMP : Network Management
Imagine yourself as a network administrator, responsible for a 2000 user network. This network reaches from California to New York, and some branches over seas. In this situation, anything can, and usually does go wrong, but it would be your job as a system administrator to resolve the problem with it arises as quickly as possible. The last thing you would want is for your boss to call you up, asking why you haven't done anything to fix the 2 major systems that have been down for several hours. How do you explain to him that you didn't even know about it? Would you even want to tell him that? So now, picture yourself in the same situation, only this time, you were using a network monitoring program. Sitting in front of a large screen displaying a map of the world, leaning back gently in your chair. A gentle warning tone sounds, and looking at your display, you see that California is now glowing a soft red in color, in place of the green glow just moments before. You select the state of
California, and it zooms in for a closer look. You see a network diagram overview of all the computers your company has within California. Two systems are flashing, with an X on top of them indicating that they are experiencing problems. Tagging the two systems, you press enter, and with a flash, the screen displays all the statitics of the two systems, including anything they might have in common causing the problem. Seeing that both systems are linked to the same card of a network switch, you pick up the phone and give that branch office a call, notifying them not only that they have a problem, but how to fix it as well. Early in the days of computers, a central computer (called a mainframe) was connected to a bunch of dumb terminals using a standard copper wire. Not much thought was put into how this was done because there was only one way to do it: they were either connected, or they weren't. Figure 1 shows a diagram of these early systems. If something went wrong with this type of system, it was fairly easy to troubleshoot, the blame almost always fell on the mainframe system.
Shortly after the introduction of Personal Computers (PC), came Local Area
Networks (LANS), forever changing the way in which we look at networked systems.
LANS originally consisted of just PC's connected into groups of computers, but soon after, there came a need to connect those individual LANS together forming
...nd beam effect from the composition with the lighter hues in order to create the visual experience from frozen light in the piece.
When I questioned him he was quick to admit that he had done it but
...ng services to victims of a traumatic experience should have training in the different practices of crisis situations. One of the important training that should be mandated is the core listening skills while dealing with a crisis(James,&Gilliard,2013)With an empathetic approach, it is important to let a person who is crisis know that you are supportive of them in a crisis(James,&Gilliard 2013). As a worker in the human service field, one of the issues this video segment shown me was to not let the phone distract me during the time I am meeting with a client. The contact of the administrative assistance informing me that a client is waiting, I should disregard it until I am finish with client. My action can detour the client in telling me anything of relevance. This is a practice that I will implement because my service provision come from a client centered approach.
I am going to talk about a really bad customer service that I have experienced when I was phoning to customer call centre. Last month, I was browsing for online shopping and wondering if there’s any good options to buy a piece of winter clothing for myself. It didn’t took so long and bought a leather jacket. Quickly ordered and received within two weeks but a wrong thing happened. They have sent a bigger size then I’ve ordered. So I have to call to
This is actually one of the main reasons people have to change their light so many times throughout the year. The great thing about GlowStone Lighting is that you can control the color of your lights. When it is Valentine's Day, you can switch your lights to red. When it's Christmas your lights can be green and so forth.
Kondisetty, Sudhakar (April 05, 2001). VoIP in your contact center – much more than cheap phone calls. [Electronic version]. ComputerWorld. Retrieved on May 20, 2004, from http://www.computerworld.com/softwaretopics/crm/story/0,10801,59262,00.html
Instead when asked I stepped in and said that I didn't mean to hurt him and
Are they returning an item? Do you want a full or partial refund? Are they having problems with their online account? Online platforms are available to manage these service issues. Moreover, a whitepaper reports that “reducing calls will increase customer satisfaction and improve financial and operational performance metrics throughout your company.”
asked him if he could change it and he said no. He also knew that they
A customer services telephone number is given on the ‘contact page’ too, so if someone wishes to talk to the business using that particular method, they can find out how through the website.
Finally, follow up with the customer. Business and companies have an opportunity to make sure that the customers needs or issues were met and resolved. You can follow up with your customer by phone, email or even a letter to make sure that the issue or solution was solved to their satisfaction. If it wasn’t solved or resolved at that time that you will continue to find a workable solution and keep them informed. Sometimes going above and beyond will exceed the customers expectations and they will become loyal customers as well as customers that will share creating new customers.
As a Support Specialist, I have firsthand experience with the communication barrier between customers and IT Professionals. Many employees are trained within their field. Rarely are they expected to possess the basic computer knowledge needed to function outside of their department software. Therefore, when a technical issue is reported to IT Support, the customers’ unfamiliarity with fundamental PC knowledge makes it difficult for both to communicate effectively. When looking into most issues, customers’ generally give ambiguous responses stating “My Computer doesn’t work.” For the IT Professional, one may think the customer is saying their computer has no power, the PC has suddenly stopped working or it will not power on. As we begin to dig deeper, we often discover that the problem is not the computer, but more specific to the software being used. In comparison, customers state that their application doesn’t work and we ultimately determine they are having issues with the computer, which has the potential to affect the entire system. At this moment as well as with most cases, it becomes apparent that additional steps are needed to gain insight on what issues the user is actually encountering. The IT professional will need to strategize a plan t...
the customers. Customers can take help from this Help Desk by communicating personally or over mobile phone
Making a telephone call no longer should conjure up visions of operators connecting cables by hand or even of electrical signals causing relays to click into place and effect connections during dialing. The telephone system now is just a multilevel computer network with software switches in the network nodes to route calls get through much more quickly and reliably than they did in the past. A disadvantage is the potential for dramatic and widespread failures; for as has happened.
In the computer world, networks are the primary means of inter-computer communications. The building and maintenance of a network is the responsibility of the network manager. The network manager must have the expertise to design and implement an appropriate network for his client. The proper design of a network is based on more than a few principles. However, the job of the network manager encompasses more than simply building a useable network, although that is the end result.