Civility In The Workplace

313 Words1 Page
bulb-icon

Recommended: Rudeness on the rise

It can be easily said that society as a whole has changed to a point where there is less civility and candor in every aspect of life. Customer service is almost non-existent because of forms of rudeness and lack of positive communication among people today. For example, instead of having to deal with angry, upset bank tellers’ customers choose the non-verbal ATM machines. Sometimes these negative behaviors enter the workplace, but by providing civility and candor in the workplace can help reduce stress and improve morale among employees. “Focusing on the positive aspects of promoting civility can have a positive impact on workplace relationships as well as the bottom line by improving morale, productivity, and teamwork” (Clark, C. M., Landrum,

Show More
Related

  • Managing Workplace Relations

    2007 Words  | 5 Pages

    The Australian Human Rights Commission (2011:p1) states that “Gender equality is a principal that lies at the heart of a fair and productive society”. If gender equality is the heart of a fair and productive society than the laws and regulations in place must be the key in maintaining a fair and productive society. If regulations and laws are not frequently discussed, debated and reviewed than issues such as sex discrimination in particular can be sufficiently dealt with or ignored. The Carter v Linuki Pty t/as Aussie & Anor [2005] NSWADTAP 40 (22 August 2005) will be used to demonstrate the regulations surrounding sexual discrimination. In this paper a thoroughly investigation into the recent changes in laws and regulations encompassing sexual discrimination will be conducted in relation to the case provided. By using the elements of the case the Sex Discrimination Act 1984 (Cth) (SDA) will be applied to the facts presented in order to explain the regulation surrounding this issue. Since the case involves a work related situation where the employee was discriminated on the basis of gender the SDA will be used. A Brief description on the impact of exclusion will be provided to demonstrate the causal link between exclusion and gender discrimination. Firstly, the case’s elements will now be analysed.

    Read More

  • The Impact Of Incivility In Healthcare

    1721 Words  | 4 Pages

    In 1999 Denis Czajkowski walks into a Philadelphia hospital where he has recently been fired after working as a psychiatric nurse. A gun in tow, he begins a 46-hour hostage standoff leading to the death of his former supervisor and another nurse administrator. Denis was sentenced to life in prison, and the reasons of his actions are unknown. One can only speculate what would drive an educated person to that extreme. Could workplace bullying and incivility be involved?

    Read More

  • Stages Of Conflict In Nursing

    438 Words  | 1 Pages

    Poor communication skills among staff increase high level of stress and guilt. Conflict also leads to poor management skills and ineffective teamwork. “Such an environment decreases the likelihood of burnout and moral distress.” Savel, R. H., & Munro, C. L. (2013).

    Read More

  • Analysis: The Good By Eliyahu M. Goldratt And Jeff Cox

    1761 Words  | 4 Pages

    For an example, while working for Chick-Fil-A, the managers would not only train the new hirers in their positions, but also train them to say “My Pleasures”. Which shows manners and respect, but also creating a hospitality environment for their customers. Without customers your business wouldn’t be running.

    Read More

  • Diagnosis Of Strategic Issue Diagnosis

    1995 Words  | 4 Pages

    Agreeableness: Agreeable individuals value getting along with others. They are generally considerate, kind, generous, trusting and trustworthy, helpful, and willing to compromise their interests with others (Komarraju, Karau, Schmeck, & Avdic, 2011). Agreeable executives are warm, and prefer cooperation over competition (McCrae & Costa, 1987) focus more on what employees think of them than on accomplishments, and avoid conflicts at all costs (Nadkarni & Herrmann, 2010). On the other hand, disagreeable executives promote a climate of competition and fear (Peterson et al., 2003). Moreover, disagreeable executives are skeptical others’ view and ignore strategic alternatives suggested by other managers and employees (Lant et al., 1992).

    Read More

  • The Key Components Of The Communication Theory: Essay Relationships

    778 Words  | 2 Pages

    Communication is the most important tool when building relationships. The term “it is not what you say, but how you say it” should be applied to everyday life. As humans we are constantly building relationships whether professional or social. In order to better understand the key components of communication, we will look at the types of feedback, the appropriate channels to be utilized, noise, and context. This information will supply the tools to utilize the communication theory the in order to sustain healthy relationships.

    Read More

  • Conflict Resolution

    1118 Words  | 3 Pages

    Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).

    Read More

  • Workplace Deviance

    979 Words  | 2 Pages

    Workplace deviance is a voluntary unethical behavior that disobeys organizational norms about wrong and right, and in doing so, threatens the wellbeing of the organization, and/or its members(Robinson and Bennett 555-572). According to Robinson and Bennett, “workplace deviances behavior varies along two dimensions: minor versus serious, and interpersonal (deviant behavior directed at other individuals in the organization) versus organizational (deviant behavior directed at the organization)” (555-572). Based on these dimensions it was further divided, into four categories: production deviance (leaving early, wasting resources etc.), property deviance (stealing ,destroying equipment etc.), political deviance (gossiping, favoritism etc.), and personal aggression (verbal abuse ,sexual harassment etc.) (Robinson and Bennett 555-572).According to Robinson and Bennett,workplace deviant behaviors cost U.S. companies approximately between $6 billion and $200 billion annually(555-572). In addition turnover, absences, and illness, and results in poor or lowered productivity, low morale, and litigation ., workplace deviances leads to misuse and loss of time, waste of resources, increases employee(Robinson and Bennett 555-572) .

    Read More

  • Emotional Intelligence And Emotional Intelligence

    1308 Words  | 3 Pages

    F. 2010). Harmony is an important factor because groups that have harmony are able to adjust to situations efficiently and in short periods (Maxwell, L. F. 2010). Whereas those that lack harmony, have conflict and are less efficient at adapting to new situations. Furthermore, research demonstrates that employees that have workplace harmony reduce turnover and as result saves company resources (Hahn, R., Sabou, S., Toader, R., & Rădulescu, C. M. 2012). Harmony is not only emotionally beneficial in the workplace but is cost effective as

    Read More

  • Management of the Employer-Employee Relationship

    1530 Words  | 4 Pages

    Unnecessary conflict may be prevented through employee involvement and treating employees in a fair manner. Ethical employment practices, involving employees in decisions, and treating employees as valued organizational members all work towards a positive employer-employee relationship. Unfortunately, however, it sometimes becomes necessary for an outside party to help employers and employees resolve differences through processes such as mediation or arbitration. Taken together, positive engagement strategies and constructive resolution of differences help to develop relationships which support organizational performance and success.

    Read More

  • Negativity In The Workplace Essay

    1027 Words  | 3 Pages

    Negativity can arise from a number of different situations, which range from a personal problem of an employee, to dissatisfaction with management, to inner conflict between different employees. As with any other problem, identifying the source is the first step to solving it. According to Gary S. Topchik, author of Managing Workplace Negativity, negativity is often the result of a loss of confidence, control, or community, (Topchik). Identifying negativity amidst employees in the workplace can either be extremely easy or extremely difficult depending on the severity of the situation or how under the surface it may actually be. Obviously, each distinct reason behind negativity requires a unique and specific approach to

    Read More

  • Interpersonal Relationships in the Workplace

    518 Words  | 2 Pages

    Interpersonal Relationships are one of the most important things in business and everyday life. A positive interpersonal relationship provides countless opportunities while a negative interpersonal relationship limits opportunities. Interpersonal relationships can be built with many different forms of communication but self-concept and self-disclosure play two of the biggest roles in forming positive interpersonal working relationships.

    Read More

  • Effective Communication in the Workplace

    1290 Words  | 3 Pages

    The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect.

    Read More

  • Importance Of Organizational Behavior

    735 Words  | 2 Pages

    There are various challenges faced and even more opportunities for organizational behavior to assist workers in improving the workplace as a whole, people skills, productivity, and customer service. Understanding and taking time to learn and educate one’s self is how attitudes develop and affect behavior is a key component to organizational Behavior. The bottom line is that the more tuned into the needs of its employees, the more successful a company is likely to become. A company will absolutely benefit a great deal so long as employees and management alike are able to control and monitor their attitudes for the appropriate

    Read More

  • Reflection On Conflict In The Workplace

    703 Words  | 2 Pages

    Conflict can occur anywhere and at any place, and recently there has been an ongoing conflict that has been manifesting at work, between a supervisor and an employee, and I am stuck in the middle of their conflict. For the past few months, a coworker has been moved from seat to seat, all over the call center. At first, the conflict was very difficult to see, however, between the supervisor and the employee, atmosphere of tension was felt when interaction was made. The employee, Ana Maria, began showing acts of defiance against her supervisor’s instructions, and additionally began spreading her discontent with fellow employees. As a result from her discontent being spread with to the other employees, work productivity began to fall, which caused

    Read More

More about Civility In The Workplace

Open Document