Chatter Paper

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Recommended: Benefits of social networking sites

Salesforce developed Chatter to provide a company with an enterprise social network that connects every employee with files, data, and experts one would need to succeed in the business world. Chatter has the goal of taking the advantages of social networking and deliver them into a platform that is enterprise friendly. Chatter creates a new and easier way for businesses and consumers to consume and distribute information (Chatter - Social Groups, Profiles, File Sharing for Corporate Social Network - Salesforce.com, 2016). These live updates enhance the users experience with how applications, data, and knowledge can benefit those within the company. Chatter allows employees to become more engaged and motivated to work more efficiently across …show more content…

This concept enables the company to streamline productivity by posting status updates on documents, projects, and even asking questions. SaleForce users can individually update their Chatter profile and share important information about themselves (Salesforce Chatter Developer Resource Page, 2016). The profile allows others to learn more about the individual and what skills and experience one has. Chatter is a useful communication tool that allows users to follow one another and have access to records such as documents and tasks. Users can create Chatter Groups where collaboration can take place in a private, public, or unlisted group. Those using Chatter Groups can post updates, files, tasks, and links for others to view (Salesforce.com 2016, …show more content…

Users can type in a topic and suggested articles will appear from resources all across SalesForce. The Help and Training Portal acts as a hub which gives user guidance on help finding answers to questions before having to call for technical support. SalesForce posts trending topics, videos, and training on the Help and Learning Portal. Users can use the Help and Learning Portal as a reference to learn essential SalesForce terminology. SalesForce uses this page to make announcements on software enhancements as well. The Help and Learning Portal helps users to prepare for success and create the user experience in SalesForce (Help | Training | Salesforce,

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