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operation management nature
nature and importance of operation management
Operation Management chapter 1
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An important part of the operations of an organization are the challenges that accompany them. An operations manager needs to work through these challenges and manage their time effectively otherwise the operations of the company could become inefficient. This can be a difficult task as a manger will likely never have time for everything and they will need to choose their priorities. (Zimmerman 2013) However in order to order to analyze the challenges that arise in the operations of La Senza it is necessary to know what operations are being disrupted, it is necessary to know how operations would be run without any problems.
Through the interview with an operations manager at La Senza, it was determined that the most effective way to run operations, challenges notwithstanding, was to use a communication structure in which every member of the firm understood what was needed and effectively completed their tasks. This could be accomplished by using a daily checklist that the mangers would create and the employees would read and follow. The managers could effectively delegate tasks and operations would run smoothly. However these are the ideal operations which are subject to the challenges and problems that all businesses face.
An article determining the most important operations management problems identified the effective use of resources as one of the most important problems. (Wright and Mechling 2002) In a retail firm such as La Senza, one of their most important resources are employees who help customers choose and purchase merchandise. Miscommunication between employees is the most prevalent problem that occurs from an operations management standpoint. Members of the firm fail to communicate effectively and that prevents the...
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...t shipment schedules, draft sales plans and complete other tasks that are needed for upcoming operations. There is also a store specific calendar which keeps track of and displays events such as big sales days, supply orders and other operational activities. These tools and resources are provided in order to prevent problems that could delay operations. They work to actively communicate changes in daily operations and address the challenge of poor communications.
Operations managers at La Senza are given more than adequate resources in order to work through problems and challenges. Since the operations at La Senza are dynamic and very important to sales, upper management makes sure to provide the resources that operations managers need to succeed. Management understands the challenges and where they arise from and work to minimize the threat they pose to operations.
One of SHLD’s weaknesses is an upper management team who lacks knowledge of the retail sector and fails to communicate effectively across business units. A second weakness is the de...
Ebert Ronald J and Griffin Ricky W. (2011). Operations Management and Quality (8th edition) Business Essentials.(pp.128-132), Boston [Mass];London: Pearson.
In asking the consulting firm for assistance, President Paul Willard stated that the main issue within the organization was a “power struggle between people and departments.” This is precisely where the issues in both the sales and production departments are stemming from. After analyzing the situation, several issues can be pointed out in the sales department, the first being the leadership style of sales executive vice-president Ernie Lane, the second being the dramatic shift in the work force, and the third being the lack of motivation and compensation to maintain morale, satisfaction, and productivity. Most importantly, all the problems are
This part of the book shows how the business or organization, and the individual managing it can be involved and can contribute to the external environment. Peter Drucker named this compilation The Essential Drucker because he chose and incorporated the most vital concepts from his works which would add value to the reader when it comes to managing the business or organization, managing one’s self, managing other managers, and managing subordinates.
Within an organization one of the key tools that they use is that of: communication. Communication is a primary key to any organization and without it there is no cohesion, no leadership, and no functionality. As communication begins to diminish, so does the organization – as one article puts it: “These new economic…. imperatives have significantly contributed to the demise of the old classic command-and-control bureaucracy…” (Tiernan et al, 2002, 47-48). From what this article states, the lack of communication has led to a semi-collapse of the mechanistic structure of an organization. Though communication does seem like a huge factor of an organization, communication does not come without its troubles within the inter-organizations; if there is communication going on in a company, there is going to also be a lack of communication. When a company has employed thousands of people (or maybe just a small amount) they are hiring a whole selection of individuals to work as whole group in unity – though this does seem like an amazing idea, these sets of individuals will have quite ...
Operations management is considered as a psychology which cannot be overlooked in this 21st century to attain desired performance in any organization. This type of management relates to zones like planning, process design and control issues involving capacity and quality. After a very thorough research and thinking I choose COSTCO which is one of the leading whole sale and retail service providers. Costco wholesale is a multi-billion dollar company and a global retailer for eight countries. Washington CEO magazine named Costco as one of the three leading companies in the state of Washington. Costco opened the first ware house in Seattle and became the first company to grow from zero to $3 billion in sales in six years. This company follows
I will discuss different perspective of team in regards of providing autonomy to employees which "empowers" them in order to achieve the most effective outcome. Moreover, further discussions of general problems of teamwork in the call centre industry, and various managerial concerns in regards to normative approach would be exa...
Chase, R. and Apte, U. (2007). A history of research in service operations: What's the big idea?.Journal of Operations Management, 25(2), pp.375--386.
The Goal is a book that focuses on the theory of constraints in order to improve production. Eliyahu Goldratt brings us a pleasant story that shows the important strategies that any manager or CEO should follow to be successfully productive, and capable of reaching their goals. The book easily explains and demonstrates many attainable ways for any human being to learn how to manage their industrial relations, business processes, and also, their personal lives.
Besides that, OB can serve managers, leaders and customers’ purposes. To begin with managers who have to expand their information about the attitude and group’s behavior to improve the organization work environment and to create a business plan to have a successful organization. First of all, managers can build a better workplace by recognizing the challenges that face any organizations because of some strategies that used in business environment. For example, one of the challenges are that having a cultural diversity in organization, so managers can build the organization with different cultures which help to encourage employee to do their job well and communicate with others in appropriate way. Secondly, managers can measure the effectiveness and efficiency; also, they can identify the strength and weakness of the organization. According to national institutes of health, Organizational effectiveness is about each individual doing everything they know how to do and doing it well (NIH, 2004). Moreover, OB offers ways that provide ways in how managers can trust their employees’ potential and using a reward system to enhance employees’ performance. OB is helping the managers on providing some strategies such as indentifying problems by searching and gathering information to have an accurate decision.
University of Phoenix(Ed.).(2003) Operations management for competitive advantage[University of Phoenix custom edition e-text]. New York: McGraw-Hill. Retrieved February 01, 2005, from university of phoenix, Resource, MGT554- operations management website: https://mycampus.phoenix.edu/secure/resource/resource.asp
The below discussion was all about operation management and how well it can be performed. The scope of operation management is for the better understanding where it can be implied to improve their management and role of operation management is to explain the importance of it. The below assignment explain briefly explains about the operation management in KLIA how it was developed to an international standard, how they provide the fine and international standard of service to the consumers. It is briefly discussed how KLIA manage their rough pressure of operation and what type of services and assistance are provided to the consumer from they enter the airport till they reach the aircraft.
For operations management to be successful, the function of the operation must be first be defined. The degree to which this is achieved is a measure of effectiveness, the key objective of operations management. Efficiency is less important since there is no point in which carrying out an irrelevant, or worse damaging, activity effectively. Effectiveness means achieving objectives, efficiency means consuming minimum resources. While both are desirable, the former is of overriding importance.
Operational planning is what drives strategic planning goals to a success. On a day to day basis, operational plans are being communicated and decisions are being made. Operational planning is important because it leads to the goals and visions of the organization and by doing that, operational plans must be made daily to keep the organization competitive in the market. Friend & Zehle (2004) discuss operational plans central to the allocation of resources, it uses inputs to scale operations in order to deliver information about all stages of the primary value chain activies and the support of those activities. Without operational plans, an organization would have no way to reach its goals that were set. The market is changing constantly and operational plans help keep organizations making effective
The lack of success at Omega, Inc. rested in the hands of an incompetent sales staff who were not informed of the company’s mission statement and goals. The staff received limited training on the jobs they were to perform. Omega was faced with the challenge of getting the employees to achieve their sales quotas. According to (Aguinis, 2007), “There are two important prerequisites required before a performance management system is implemented: knowledge of the organization’s mission and strategic goals and knowledge of the job in question.” The benefit of superior knowledge of the organization combined with clear and agreed upon mission and strategic goals of their unit would afford employees the opportunity to make contributions that will have a positive impact on the organization as a whole. In addition, one must possess the knowledge of the job in question to execute the tasks necessary to be done and how they should be done. This knowledge is obtained through a job analysis. Omega failed to implement strategic planning throughout all the franchises. According to Aguinis (2007), “Strategic planning allows an organizati...