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what language barrier ? sumary
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the impact of globalization in international business
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Case Scenario
A Fortune Global 50 company with presence in countries around the globe, the corporate headquarters is in the United States but only about 20% of the workforce is based in the United States. The practice in place is to use best-shore resources where appropriate for call centers as well as internal financial transactions. Communication takes place across many time zones and many different languages. Employees are expected to conduct all business in English.
State the Problem
Language and cultural barriers can impede business. Not every employee has a good grasp of the English language. Sometimes because of local laws English can’t be used on agreements or contracts. Cultural differences can create problems as well, some of the employment practices are considered unacceptable in many countries. Frequently requests are received with attachments that take hours to translate with the tools available at employee’s disposal. Meetings can be difficult when all participants don’t have a common language. Three examples that of the lack of communication and knowledge about specific countries have created a problem follow.
Early 2009, the company made the decision that all employees will take a cut in pay. It varied by level but the vast majority was to be reduced by 5%. The communication came on a Friday evening about 7 pm EST via email. The reason given for the pay cut was to salvage jobs. The announcement made it to the media over the weekend, and because of timing many employees learned this information from a third party. It was later discovered this pay cut couldn’t be legally enforced in many countries. A follow-up email a week later indicated the expectation would be that employees in these c...
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...on been found?
Answer
Yes, the solution did come in under budget $361,000 in total cost. The results from the survey indicated that the Wikis helped avoid revenue recognition issues of $400,000 within the first three months.
Question
Has there been an evaluation of the results? Has the project been deemed successful?
Answer:
Yes the counts and comments indicate that the Wiki’s were well received and used. The survey also indicated that the costs for implementation were recovered in three months. The translation tool is not being utilized to full capacity, so the number of concurrent users should be evaluated prior to annual renewal.
References
Change, E. (2006). New frontiers in employee communication. Third Annual examination of internal communication channels, Retrieved from http://change.edelman.com/newfrontiers/Edelman_newfrontierscomms.pdf
A healthy flow of upward and downward communication ensures that the communications between managers and employees is complete. For example, in 2010, Kroger surveyed over 200 thousand employees in its “Associate First Tracker survey” and found the feedback both invaluable and “humbling.” Kroger then communicates the findings with their employees who participated which will then generate a new dialog in regard to what the next steps should be (Orgel, 2010). The final channel of communication is the use of horizontal communications between coworkers. This can...
...ople who have to coordinate with others in different countries. Specific teams will often have members in China, the US and Canada. These people will rarely ever meet face-to-face and do most of their business online or over the phone. This often results in late nights when conferencing with Japan and can easily lead to miscommunication and mistakes which can impact employee satisfaction.
Wheeler, S., Yeomans, P., & Wheeler, D. (2008). The good, the bad and the wiki: Evaluatingstudent-generated content for collaborative learning. British Journal for Educational Technology, 39(6), 987-995.
The assigned chapters for the final week of Communication for Leadership discussed the importance of international communications and effective external relations. Chapter 13 discussed how leaders should communicate with their employees. This chapter also gives insight on how to strengthen internal communication within the workplace. According to the text, “Good internal communication enables the smooth operation of the organization when interwoven seamlessly into all other processes of the organization” (Barrett, D., 2014). Good internal communication is effective in the workplace prevents any issues that may arise from non-communication.
This paper was prepared for Management 170: Managerial Communications for the fall Semester of 2015.
Ean, Lee Chang. "Face-to-face Versus Computer-mediated Communication: Exploring Employees’ Preference of Effective Employee Communication Channel." International Journal for the Advancement of Science & Arts. 1.2 (2010): 38-45. Web. 4 Feb. 2014.
The modern technology and primarily due to the internet connection, the boundaries for business are no longer confined and have allowed to expand businesses to new countries with a vastly different culture. Given that, every firm wants to be successful, the cross-cultural communication is one of the most important parts of the every international business.
It had reached 26 language editions by late 2002, 46 by the end of 2003, and 161 by the final days of 2004.[32] Nupedia and Wikipedia coexisted until the former's servers were taken down permanently in 2003, and its text was incorporated into Wikipedia. English Wikipedia passed the mark of two million articles on September 9, 2007, making it the largest encyclopedia ever assembled, surpassing even the 1408 Yongle Encyclopedia, which had held the record for 600 yearsWikipedia gained early contributors from Nupedia, Slashdot postings, and web search engine indexing. By August 8, 2001, Wikipedia had over 8,000 articles.[30] On September 25, 2001, Wikipedia had over 13,000 articles.[31] And by the end of 2001 it had grown to approximately 20,000 articles and 18 language editions. It had reached 26 language editions by late 2002, 46 by the end of 2003, and 161 by the final days of 2004.[32] Nupedia and Wikipedia coexisted until the former's servers were taken down permanently in 2003, and its text was incorporated into Wikipedia. English Wikipedia
In this week class we discussed how language affects intercultural business communication. We understand the barriers connected with language in different cultures, written and spoken communication. In doing international business, it is crucial that we speak and understand the common language. English is the universal language for business (Chaney & Martin, 2014). Without this shared language people will have difficulties comprehending messages. It is always a fun class discussion whenever we talk about different languages especially when we give funny examples in translating words from other language to English like “Because you are dangerous you must not enter,” “Please do not empty your dog here.” It is a very good reminder that it is important
...y to recover all this culture misunderstanding. Last but not least will be the language barriers to clinch deals with contracts with counterpart countries. Therefore, translators, understanding will greatly helps in making business work.
Internal communication is a key to succeed and every company’s internal communication is different some way or the other. Informing employees about salaries, benefits and end of the year bonuses is not consid...
Effective communication abroad can be difficult to achieve because of the lack of understanding between different cultures. But there are many companies out there who are effectively promoting their products in multiple countries. So, how do they do it? To be able to communicate abroad takes excellent leadership skills from multiple parties.
In business, communication is a fundamental concept as it is a collaborative activity which enables goods and services to be created and exchanged through close coordination of individuals on domestic and global scales. According to Hooker (2008), when it comes to the intercultural exchange of business activities, complex product characteristics or production schedules for example, should be mutually understood and trading between partners should be negotiated taking into account differences in business communication. It is important to realize the way in which spoken and written language is interpreted in a business context. Understanding of intercultural communication is critically related to business and can determine efficiency and the outcome of a business position. Intercultural Communication is a form of communication that aims to share information across different cultures and social groups. Applying practices of intercultural communication within a business organization requires the understanding of cultural values, social expectations and workplace practices in order to ensure the collaboration between people to be effective. It is also important to understand the coordination and management of people from
First off, wikis could provide many uses for the educational environment. Not only is it easy to access and doesn't require fancy hardware or programs, it also encourages participation to take place. Wiki pages can be edited by either students or professors with each page relating to a topic or subtopic to the class unit; these pages can either be a collaborative or individual effort depending on the professor's choice. Each page can consist of an image or video gallery to support the text or have links provided for students to learn more information. Also, there could be forums to discuss the information further with fellow peers. David L. Neumann conducted a research project to analyze the effects of using wikis against individual (traditional) lectures. At the end of the researc...
While working at Borders, I experienced quite a bit of upward communication. Employees liked taking their messages to me, I was seen as one of the managers that listened. I would also try to meet their needs by communicating these messages to my ge...