Case Study: The Stars Hollow Hat Company

832 Words2 Pages

Recruiting is paramount to the organization; company’s top contributors start from here. Recruiting is the outsider’s window to the organization. A well-coordinated recruiting effort will show candidates a glimpse of the organization and its culture. Candidates’ first impression of the company may be a factor in accepting the job offer in the future; therefore, it is important to make a positive impression. A positive first impression with candidates starts with a well-written job posting, professional recruiters and hiring managers and organized recruitment process. Process is just one piece of recruiting; labor laws also influence the interview process and questions to mitigate the perception of discrimination; therefore it is important to plan the recruitment process. Unfortunately, in The Stars Hollow Hat Company case study, the Customer Service supervisor missed many opportunities to be in compliance with the law and to recruit adequately and interview candidates. In turn, improper recruitment planning may be costly to the organization with unproductive …show more content…

Many applicants showed up for the job the next day including voice mail messages. Overwhelmed with the response, the supervisor interviewed the first fifteen applicants who showed up and rescheduled the rest for the next few days. Detailed information about the job in the advertisement was necessary to alleviate her from undue stress. For instance, only accepting resumes and no phone calls would have eliminated non-qualified applicants, gave her time to review resumes, and prepare for the interviews. Disarray in recruiting process may negatively impact the candidates’ perception of her as a manager and the company. The company would have also benefitted from posting a job opening in various sources such as internet and government agencies which can produce diverse

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