The case study that I chose from Thought, Experience, Sense by Gwen A. Hullman was case study two, “The Botched Bathroom Remodel”. This case study was about a young man, Jeremy, who worked as a bathroom remodeler and was helping his uncle remodel his bathroom. He came into some problems with his boss, Gwen, because his uncle kept changing his mind multiple times, which was starting to cost the company unnecessary money. Jeremy didn’t know how to approach his uncle about the situation because he didn’t want to upset him. Also, he didn’t bring anything up the first few times that his uncle had made changes. Jeremy had a hard time separating his communication with his uncle on the bathroom remodel from family to professional. Message planning …show more content…
190).
This situation could have been avoided entirely if Jeremy would have used professional communication from the beginning with his uncle. His family communication that leaked into his professional life caused many problems for not only him but his uncle as well. Since Jeremy didn’t use his professional communication, he didn’t stress the importance that his uncle needed to make up his mind when he first started to waver in his decisions or else it could end up costing him twice as much. In the end when he finally switched to a more professional tone he was able to fix the problem at hand by offering other solutions. His use of family communication in the beginning caused a problem for him at work as well as a potential problem in his relationship with his aunt and uncle. Once he regained his professional communication skills he was able to redirect his focus to his job and not just giving his uncle unrealistic treatment that could potentially hurt his job and relationship with his employer. Jeremy quickly learned that distinguishing between the two types of communication styles is vital when you are working with family or friends. He had to find the right balance between giving family special
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When in a more professional atmosphere it is important to think about what to say before saying it. Hence needing to think about message planning, as to not say the wrong thing or have it come across different than intended. This is not the only thing that Jeremy was thinking about though; he was also thinking about message reception and how whom he was talking to was going to take the news. When he was planning his conversation that he was going to have with his aunt and uncle, he focused greater on message reception than on message planning. He was fixated on how they were going to react instead of trying to figure out the best way to convey the message to them. Hullman (2015) stated in the study “…Jeremy wished that he never would have started on this project with his uncle and dreaded talking with his aunt and uncle about the cost of these changes and the change-form signatures required to make them” (p. 191). He was focused on how his aunt and uncle were going to take the news, when he should have been focused on how he was going to tell them, because he had to do it one way or
Masters Home Improvement is an Australian home improvement chain that started the market in 2011, and it is managed by the joint venture between Woolworths Limited and Lowe’s, USA in order to create an opportunity for Woolworths Limited to expand its market. Bunnings is the market leader in this industry who gains 64% of total market share, followed by Mitre 10 with 13.0%, and Masters with 8.0% of market share (The Australian, 2016). The company’s revenue continuous increased since they started the business in 2011 to 2014, they gained total revenue around $1527 million in 2014 (Woolworths, 2015) but the company still got loss from their operation expenses. Moreover, the sales dropped
This essay has shown that Heron’s model can help professionals like Paul to have the flexibility in the range of interventions they can use in the communication and interpersonal skills. The model is a useful framework that informed me on different ways of communication, analysing professional communication, deciding how to respond and what to say when helping a client. The model’s six basic professional’s intentions in verbal communication can help me to identify what a person intends to achieve by talking and by finding words to say. I can use the model to find the best possible ways to solve issues, plan interventions and select appropriate categories in order to organise ideas and words.
Stone, D., Patton, B., & Heen, S. (1999). Difficult conversations: How to discuss what matters most. New York, NY: Viking Press.
Difficult conversations happens every day in the workplace, it may involve a supervisor and staff communicating about low productive and work performance delivering feedback; or why this staff arrives late to work every morning. Difficult conversations can also include teammates not being able to work together on a project when the deadline is fast approaching. According to Engels, (2007a) No one relishes an uncomfortable conversation. (p.50) Nevertheless, “Executing important but unsettling conversations can be surprisingly effective when the sender follow clear guidelines. (p.50)
A strategy for clear and precise messaging recognizes when it is appropriate to be exact and when it is suitable to be vague. Using the full range of language to communicate with external and internal audiences allows for flexibility and choices for audiences (Bostrom & Associates, 1991). When Hopalong sends
The ability to talk or write does not mean that communication is taking place. Although these basic principles are taught to school-aged children, the principles are often stunted at this elementary level, and not developed as life-long skills. Adult communication skills are shaped by experiences, perceptions, and emotions, just as many other adult habits are shaped. These irrational standards can be the foundation for miscommunication when used in the workplace. Just as they have negative effects in families and other interpersonal relationships, they also have a negative effect on team building and cohesiveness within the workplace.
We’ve all been there at some point in our lives, and the mere thought of it creates anxiety for many of us. Those “crucial conversations” with your boss about how you feel like he’s unfairly assigning you excessive work, or that moment when your best friend finds out you’re not using her husband as your real estate agent. These moments, painful, awkward, and annoying as they are, are an unfortunate byproduct of our daily existence in the 21st century and are best left avoided at all possible costs. Or, they can be the conversations that matter the most, and the “results could have a huge impact on the quality of your life ”. That’s what the authors of “Crucial Conversations: Tools for Talking when the Stakes are high” think, and believe they can offer the tools to better navigate these conversations and provide the opportunity for people to thrive.
According to Ronald B. Adler and Russell F. Proctor II “competent communication involves achieving one’s goals in a manner that, in most cases, maintains or enhances the relationship in which it occurs” (Adler and Proctor, 22). There are many different ways to be competent in communication. The way someone communicates depends on the personality of the communicator and who they are trying to communicate with. It also greatly depends on the situation in which the communication occurs. For example a “joke that would be ideal would probably be inappropriate at a funeral” (Adler and Proctor, 22). There are many different factors that determine whether someone is communicating competently, and there is a huge range of different behaviors
Edmondson, J. (2009). Let's be clear: How to manage communication styles. American Society for Training & Development, Inc., 63(9), 30-31. Retrieved from http"//go.galegroup.com/ps/i.do?id=GALE|A212767598&v=2.1&=novaseu_main&it=r&p=ITOF&sw=w&asid=0abb8dfff77dba5f747cb1b4c13a9d9f
Wright et al. (2012) suggest that communication is a process that involves a sender, a receiver, a message and a channel. The sender and the receiver of the communication may be the professionals and the channels of communication may be through hand over’s, emails, phones calls, verbal discussion and other relevant communication channel
This theory has been subject to many articles and studies in the communication and social departments. Indeed, studying this theory can help us understanding human relations in interpersonal communication. Each of us has been one day confronted to uncertainty, whereas in initial encounters, or moving to a new a new place, or beginning a new work.
Throughout the semester, we have studied numerous communication theories. Their purpose is to help understand exactly what happens when we interact with others. We might not necessarily agree with all of the theories, but the idea is to develop tools to evaluate situations we may encounter. Often, when the theories are explained in the readings or lecture, it is beneficial to apply the concepts to a "real life" situation. Using this approach, I will use a situation that many of us have faced, or will face, and analyze it according to a particular communication theory.
Effective communication is essential when working with a client. There are many ways a communication can go wrong. Good communication is a major component of collaboration and collaborating with the client is what a professional should be working towards. The purpose of this discussion is to demonstrate effective communication using one scenario. The scenario, in this case, is as follows:
When we speak with each other, we need to consider the objective - getting the message crosswise
The first situation is when people talk about the important things, they should avoid email. For example, when I have to apologize the meeting with other companies was failed because of my mistake. If I send my statement of apology to my boss, the boss would get angry, because it is a just words even though I wrote the sentence that showed deep apology. A boss cannot receive true my mind. However, by using verbal, a boss knows how deeply I regret and apologize from my facial expressions and voice tone. Newman (2013) describes Rich media are useful to express an emotional message, especially when the message affects people negatively (P17.). People should show their sincerity. In addition, just sentence seems to be