Case Study Of Custmer Loyalty

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Deep discounting strategy on various product categories have been the biggest motivating factor of purchase for Indian buyers in Ecommerce space over the last few years, with the focus solely being on achieving higher growth. Every online retailer through their fundings (VC’s) has spent heavily to fund discounts to acquire and lure customers.Custmer Loyalty is the major problem in this scenario. In the year that ended March 2016, the cumulative loss of Flipkart, Snapdeal and Amazon.in stood at Rs. 5,500 crores with Flipkart posting nearly a loss of Rs. 2500 crores and Snapdeal reporting a loss of Rs 1,638 crores.
"Pure Greed was the sole reason. Everybody though that the last person takes the pie and hence were on a very aggressive note to …show more content…

Higher inventory stocked for too long severely compromises profit margins. Experts believe that country's FDI policy have forced these companies to portray themselves as marketplaces, initially they were handling everything from warehousing to logistics.
Retailing in general has very less gross margins, even for giants such as Walmart at this scale. It's always a 4.5-6% margin. That way, the marketplace model is profitable even in Amazon's balance sheets. The ShopClues founder thinks when you establish yourself as a hybrid model; you compete against your sellers, which hampers growth.
"Let us consider fashion as a marketplace model which has too many sellers, and let’s say a certain brand is making more money, then there is always the greed to have additional inventory in the interest of higher margins. This results in increased distrust among sellers", Sethi says.
Ever increasing stockpiles in warehouses, heavy discounting strategy and 4.5-6% gross margins in some categories, and with a business that makes zero sense at unit commerce level. You can either have the idea of selling too many brands on a pure marketplace model, or only niche/select brands on an inventory model. You cannot have the best of both the …show more content…

who was widely considered Flipkart’s CEO-in-waiting
Often the “top talent who come from the Silicon Valley find it difficult to accustom to the culture in India, where things are usually less structured and more chaotic.

Government regulations: In March, the Indian government inadvertently added to Flipkart’s pain through its new e-commerce policy.
Now, online marketplaces—technology companies that act as facilitators between buyers and sellers—are not permitted to have more than 25% of their sales coming from one vendor. The largest seller on Flipkart is WS Retail, a Flipkart subsidiary. While the company does not disclose WS Retail’s share in sales, analysts told Quartz it would easily be above the new 25% threshold
The government also said that e-commerce marketplaces will not be allowed to influence the selling price of goods and services listed on their platforms. This potentially means companies like Flipkart would be punished for offering heavy discounts—a major driver of e-commerce’s massive growth in India.

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