Case Study: Management Of Experience

Experienced meaningfulness of the work is how work can take on a personal meaning and how the work accomplishes something (Hackman & Oldham, 1975). Three characteristics that affect this variable are skill variety, task identity and task significance (Batemen & Snell, 2015; Hackman & Oldham, 1975).

Column 2 – Management of Experience

Benchmarking processes practised by Company-S to compare key metrics and performance with its peers in the same industry and other high achievement companies it aspired to be like. In this aspect, higher management and all levels of employees are again well informed that the position of their company now and the near future. One of the crucial key metrics that promote security and satisfaction among all levels

Justifiable suggestions and feedbacks are compiled and earnestly reviewed by the HR department and higher management, according to Mr. Gary. This is a vital practice of empowerment, whereby employees experiencing the power they have, to express their gratitude, satisfaction and dissatisfaction; as well as empowered to influence the work procedures and other aspects.

Mr. Gary explained that ‘Processes’ in the EVP means job design for all levels of employees are completed with clear and detailed job scopes, purposes and SOP. The community of experts (all employees) are tuned to understand the ‘what’, ‘why’ and ‘how’. An example given as even the cleaners are having the clarity of: (a) What to do in their scope. (b) Why the place needs to be cleaned properly and the impacts of their job. (c) How to carry out their tasks to be considered a ‘job well-done’. Hence, the Hackman and Oldham model is identified

Column 4 – Event & Activities

Company-S always provides the budget, platform and freedom for its employees to organise, execute and participate in their self-managed Sports and Recreation Club (SRC) activities; as well as frequent Get-togethers for instance: Annual company gala dinner, family day, festive celebrations, staff’s birthday celebrations, etc. In the process of organising these functions, employees experience accomplishments and satisfaction through all five characteristics of Hackman & Oldham model: skills variety, task identity, task significance, autonomy and feedback (Batemen & Snell, 2015; Hackman & Oldham, 1975); as well as job enlargement.

On top of these, the fitness program, includes health awareness talk, free gym membership, the most recent fit-bit sponsorship, postulates as a hygiene factor in Herzberg’s Two-factors theory. As Mr. Gary said, “The more you exercise, the healthier and happier you are. Staffs won’t be absent on medical leaves too often.”

Column 5 – Rewards and