Case Study : Ford Sync, An Innovative And Interactive

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Ford Sync is an innovative and interactive feature available in some Ford vehicles. It allows the driver to be able to utilize hands-free calling, music search and control, navigation, and temperate control. It provides the feedback needed that allows the driver to be informed and safe while driving. Part of doing so is allowing the user to be aware of particular user or performance errors that may stop a particular command from being completed. The dialogue of the system is easy to understand in clear and concise language, which leaves the user with the understanding of what needs to be done next. For example, when the vehicle is low on fuel, there is a message that displays advising the driver that they are low and fuel and how much further they have until they will need to refuel. The user then has the ability to dismiss the message or leave the message for informational purposes. This is an ideal example of error prevention as it indicates to the user the importance of the issue and what action is needed to fix the error. This is one of many ways that the Ford Sync system ident...

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