1 Introduction
This working document provides a summary of the Case Coordination Group (CCG) Review’s initial assessment of the CCG operations and a ‘first cut’ of draft proposals for change or modification to those operations.
Based on our initial survey of stakeholders, observation of CCG meetings and discussions to-date with stakeholder agencies and individual workers, the assessments and proposals here should be treated as “draft for discussion”. They will be further developed and modified as a result of your feedback and continuing consultations with stakeholders.
The Paper is not intended as a review of the role of individual agencies but rather of the CCG as a collaborative service response to some of the most vulnerable in Townsville.
Your feedback, input and suggestions are important. Comments on our assessments and change proposals particularly welcome.
Please email them to Chris Chappell at chris@cichappell.com – either as comments inserted into the document or as an email.
Alternatively, if you’d like to have a chat about our proposals – either by phone for face-to-face, please email me at the above address so we can arrange a time that suits you.
Once finalised following your feedback and consultations with stakeholders, the proposed model will be incorporated into a draft MOU for stakeholder agencies to consider and a CCG Handbook giving workers and agencies a detailed guide to the CCG processes and practices and the expectations that underpin it.
Chris Chappell
2 Executive Summary
The Review of the Case Coordination Group (CCG ) was established to provide:
Advice on current best practice in the structure and operations of the ICM model for rough sleepers with complex needs
A clarified and a...
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...nd purposes:
1. case coordination for all in the target group with priority to those whose life and wellbeing is at greatest risk.
2. Intensive and integrated case management to a sustained and sustainable outcome for those who want to change
3. Information sharing between agencies and agencies at the client and program level
4. The development of the sector to enhance the achievement of the above.
These four functions need to be separately managed in order to ensure a sustained focus and yet integrated to ensure that each function supports and enhances the others.
e. Service delivery process redesign:
Key stakeholders are concerned that the process redesign that has been achieved through the CCG is not delivering the best possible level of client outcomes. That concern is the principal reason for initiating, and will be a key outcome from, this review.
...ts gave to me about my survey and I agree with them. The comments were very helpful because it showed me what the students found confusing and if I was to redo the survey, I would apply the comments and changes that the students made into my new survey so that other students do not get confused with the question.
Case management is a problem-solving practice method that has had a growing momentum over time. This is due in part to federal and state funded program mandates and the desire for continuity of care. The National Association of Social Workers (NASW) (1992) and the Case Management Society of America (CMSA) (2010) have developed practice standards to establish uniformity in case management functions and pra...
The first part of this assessment task requires you to develop a brief for the Manager that summarizes member feedback, as well as identifies the research that you will conduct. Your assessor will provide you with the feedback register.
They specifically define case management as “…a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s health needs through communication and available resources to promote quality, cost-effective outcomes,” (Case Management Society of America). Established to formulate a plan that allows a patient to navigate the healthcare system smoothly, case managers coordinate between the patient, their family members, the healthcare team, insurance companies, communities and many others (Moreo). Chris Gibbard, a case manager at Avista Adventist Hospital, said that the priority is to reduce their patients’ amount of time that they spend in the hospital and to work as their advocate on the hospital side of the situation. The key is to focus on the whole person and the delivery of care. The roles and functions of a case manager go well beyond meeting the hospitals requirements and goals and delve deeper into truly working for their client’s
Category four and five of ref (a) are extremely similar in wording, but completely different when it comes to the needs for care. Category four medical conditions require significant attention and complex educational needs, while category five requires constant, high-level attention with multiple education needs. Both groups can PCS to the same list of locations, making the categories basically the same. Although the wording is slightly different, the requirements for families taking care of members in these different categories are worlds apart. Category five is the most severe of all these categories; thus we must ensure we do not put members in a compromising position to choose between service and
...g outcomes are important actions towards improving outcomes. True reform will require both moving toward restructuring the care delivery system and a national system of consistency, regulation and payment.
“Achieving meaningful use”, a statement that strikes fear in many, also leaves the questions: How do we accomplish putting everything in place to reach the mark? How is our bottom line going to be affected by the change in workflow? Is the change worth the effort? Will patient care improve? These questions, and many others, escalates dread in staff without a capable pilot navigating a well-developed implementation plan. Accomplishing Stage 1 meaningful use in my clinic was a difficult process to complete. Change, in many forms, was necessary to reach the pinnacle of achievement. This paper attempts to outline the alterations made in our clinical workflow to meet Meaningful Use Stage 1.
...unication, influence, or collaboration everyone needs to work together to ensure everything is being done in the patients best interest. Safeguarding patients’ autonomy will always make the patient feel that they are included in all decisions as long as they are mentally sane. Collaboration will include everyone and make sure that everyone is on the same page.
Case management has become the standard method of managing health care delivery systems today. In recent decades, case management has become widespread throughout healthcare areas, professionals, and models in the United States; and it has been extended to a wide range of clients (Park & Huber, 2009). The primary goal of case management is to deliver quality care to patients in the most cost effective approach by managing human and material resources. The focus of this paper is on the concept of case management and how it developed historically, the definition of case management, the components of case management, and how it relates to other nursing care delivery models.
..., Watson, and Westley Planned Change Model consists of seven phases which the change is planned, implemented, and the evaluated (Yoder-Wise, 2011). The outcome of this issue is an ongoing process; the need has been submitted to the nurse practice council which has submitted the issue to the hospital policy board for implementation into policy (T. personal communication, April 2, 2014).
Bennett, B., Green, S., Gilbert, S., & Bessarab, D. (2013).Our Voices: Aboriginal and Torres Strait Islander Social Work. South Yarra, Victoria: Palgrave Macmillan.
...d procedures are now being monitored to improve clinical processes. Ensuring that these processes are implemented in a timely, effective manner can also improve the quality of care given to patients. Management of the processes ensures accountability of the effectiveness of care, which, as mentioned earlier, improves outcomes. Lastly, providing reimbursements based on the quality of care and not the quantity also decreases the “wasting” and overuse of supplies. Providers previously felt the need to do more than necessary to meet a certain quota based on a quantity of supplies or other interventions used. Changing this goal can significantly decrease the cost of care due to using on the supplies necessary to provide effective, high-quality care. I look forward to this implementation of change and hope to see others encouraging an increase in high-quality healthcare.
A theoretical framework provides guidance as a project evolves. The end results will determine whether the knowledge learned from implementing a project should create a change in practice (Sinclair, 2007). In this project is relied on the Kurt Lewin’s Change Theory. Burnes (2004) states that despite the fact that Lewin built up this three-step model more than 60 years prior, it keeps on being a commonly referred framework to support effective change projects. The three steps are unfreezing, moving and refreezing. Lewin decided in Step 1, unfreezing, that human conduct is held in balance by driving and limiting powers. He trusted this equilibrium should be disrupted with the end goal for change to happen (Burnes, 2004). Step 2 or moving, includes learning. Learning incorporates knowledge of what the conceivable alternatives are and proceeding onward from past practices to new practices which will...
The world is constantly changing in many different ways. Whether it is technological or cultural change is present and inevitable. Organizations are not exempt from change. As a matter of fact, organizations have to change with the world and society in order to be successful. Organizations have to constantly incorporate change in order to have a competitive advantage and satisfy their customers. Organizations use change in order to learn and grow. However, change is not something that can happen in an organization overnight. It has to be thought through and planned. The General Model of Planned Change focuses on what processes are used by the organization to implement change. In the General Model of Planned Change, four steps are used in order to complete the process of change. Entering and Contracting, Diagnosing, Planning and Implementing, and Evaluating and Institutionalizing are the four steps used in order to complete the process of change in an organization. The diagnostic process is one of the most important activities in OD(Cummings, 2009, p. 30).