Carnival Cruise Lines Essay

1485 Words3 Pages
bulb-icon

Recommended: Importance of communication in crisis

(THIS IS THE ANSWER TO THE QUESTION about channels of communication BUT MY LAPTOP WONT LET ME COPY AND PASTE IT!) - DEEANNA
Carnival should express the following message to its prospective customers to ensure that this incident is less likely to have a reoccurrence. “Carnival Cruise Lines aims to please our customers by providing a safe, exciting, and new experience aboard our 24 cruise ships. While we ensure a thorough inspection to ensure effective safety systems and adhere to company protocols, there are unexpected incidents that may occur. With reference to the power outage in November of 2010, our company has been working diligently to improve our cruise services for the safety of our customers and staff. While one was harmed and …show more content…

Stock prices did drop a bit in the week following the incident, but so did the prices of their largest competitor, Royal Caribbean. Carnival’s stock prices were consistent with the industry trend at the time.

What should Carnival Cruise Lines do to prepare for similar situations in the future?
In order to prepare for similar situations in the future, Carnival needs to re-evaluate their protocols. They also need to ensure communication with all staff members and ensure that inspections are completed thoroughly. For instance, it was said that the ship was regularly inspected, however it was later found that the fire “was a result of a catastrophic failure in one of the six diesel generators”. Hence, the ship wasn’t inspected thoroughly.

What, if any, performance issues does Carnival Cruise Lines need to address? ~Based on passenger reviews, Carnival ranks #3 in Best Cruise Lines for the Money.
~Pros: Numerous ships and itineraries to choose from, extensive selection of onboard amenities and activities, and variety of dining options.
~Cons: High-profile cruise ship malfunctions have tainted the line’s reputation, larger ships can feel crowded, and wi-fi is available but it costs

Show More
Related

  • Amtrak's Corporate Social Responsibility (CSR)

    714 Words  | 2 Pages

    Who is legally responsible for this incident? From the report, it was ruled as a normal accident. This may be the case since it was not due to negligence on the locomotive operator or the tugboat captain. It was an unfortunate event that resulted in the loss of several lives. As a nationally recognized company Amtrak, it is in their best interest to compensate the passengers and the loved one’s families to maintain a good public reputation. Even though legally they are not responsible for the loss, they have a social responsibility to react in this

    Read More

  • JetBlue: Leadership with Wings

    1831 Words  | 4 Pages

    According to our chapter, the Service Value Model has six components that focus on customer value. The quality of JetBlue flights is a perception based on the expectation that the customers have before they actually try out the service. The comfortable leather seats along with the discount price, for example, are a perception that the customer has towards this airline, but value is created when the customer expectation is exceeded. Another component adding value to JetBlue is Intrinsic Attributes. This airline chooses its supplementary service very carefully; as mentioned earlier the full service meals are eliminated, how...

    Read More

  • BP Oil Spill

    966 Words  | 2 Pages

    At the end I come to conclusion that BP was not properly prepared for any disaster like that there risk assessment related to project is very limited and even not considered seriously about it for their own progress and putting live of public and employees in danger by not following the standard SOP of particular project. Even after incident happened they try to close their eyes on reality. The company should take this incident as alarm and should implement proper risk assessment for future and also compensate damages on ethical ground and if they counter this situation in good way their loss of bad reputation will be lesser as it predicted to be they should considered their responsibility towards society as well by doing this they not only making other people lives better but also earning good will to their company.

    Read More

  • Frontier Airlines Rebranding Campaign

    1268 Words  | 3 Pages

    As Frontier approached its 10th year of operation, Frontier officials realized an image shift was in order. The airline had established a reputation for friendly and reliable service, and reasonable airfares, mainly appealing to leisure travelers. But they reali...

    Read More

  • The Truth about THe Titanic

    519 Words  | 2 Pages

    Unfortunately there was very many important people on the ship. Many of the people on the titanic died in the freezing cold water.There was thre...

    Read More

  • Advantages And Disadvantages Of Air Canada

    386 Words  | 1 Pages

    When it comes to customer service, Air Canada has a few positives. Passengers will feel safer knowing that there will be crew members in the cockpit at all times, so an event like the Germanwings crash does not occur again. They will enjoy the lower cost of their flights, as Air Canada tries to become more competitive. In the Boeing 787 Dreamliner, passengers have improved reclining in their seats, a more modern entertainment system, less turbulence, 40% humidity (so it feels like they're sitting at home), and more advanced windows. There is a new mobile app and an updated website, so passengers can conduct their business at their convenience. The airline is also trying to focus more on customer service, with pre-filled customs form, and flight

    Read More

  • Montresor Diary Entry

    480 Words  | 1 Pages

    decided to come to the carnival to make sure everyone was having a good time and no violence

    Read More

  • Swot Analysis Essay

    1038 Words  | 3 Pages

    Efficiency, convenient and safe/secured - national network and competitive services as it is the only nationwide provider of passenger’s service.

    Read More

  • The Sinking Of The Titanic

    684 Words  | 2 Pages

    The Titanic was built to be unsinkable, with 16 watertight compartments to help keep it afloat. Many people called the R.M.S. Titanic “unsinkable”, because of how large it was. To many the Titanic, being the biggest ship, also meant it was the best. Publishers Weekly; 3/19/2012, Vol. 259 Issue 12, p30-32, 3p. The ship was advertised as “unsinkable as reasonably possible,” because of it’s numerous safety features. These features included automatic watertight doors, watertight bulkheads and compartments throughout the ship, the most powerful marconi at sea and the Titanic was so large, that it was thought that anything large enough to damage it would be seen in time. They were wrong. Courier Mail, The (Brisbane). 04/03/2012, p38-38. 1.

    Read More

  • Southwest Airlines Marketing

    2729 Words  | 6 Pages

    ...dentity as a budget-friendly airline that still has a human side – fun, caring, and conscientious – otherwise, it may fall onto the same ills of the rest of the airline industry.

    Read More

  • Operations Management Strategy at Easyjet

    1510 Words  | 4 Pages

    , ticketless travel, not offering a free lunch on board, efficient use of airports, paperless operations, economies of scale, and few management layers. The quality and value provided to the passengers is being accomplished by strategies like having satisfied employees, the use of the Internet for convenience, centrally located airports, and tight flight schedules.

    Read More

  • Changing Current Marketing Strategy for Cruise Line

    1080 Words  | 3 Pages

    The first of these strategies that will be rejected deals with segmentation. Sea Goddess Cruises has not adequately considered enough segments in the market, which has been a major contributor to the lack of market share. SGC should eliminate all plans for monosegmenting. As stated in earlier reports, the segment that SGC is trying to target (i.e. lawyers, doctors, CEOs, etc.) is not large enough to make consistent profit. SGC must look at some other segments to a greater variety of passengers, which may then lead to increased market share and revenue. We have found that the current segment is far too narrow and complex. SGC may want to try and market more to the upper-middle class or middle class portion of the population. In addition to this rejected strategy, it is important that SGC does not oversegment in their efforts to improve the company. Oversegmentation is extremely expensive and a majority of segments do not have the financial abilities it takes to enjoy a Sea Goddess cruise. Also, the current facilities are very limited, considering SGC only employs to ships.

    Read More

  • Human Factors On Aloha 243

    2368 Words  | 5 Pages

    After the accident, a full-scale investigation was launched by the United States National Transportation Safety Board (NTSB). It concluded that the accident was caused by metal fatigue exacerbated by crevice corrosion, the corrosion is exacerbated by the salt water and the age of the aircraft was already 19 years old as the plane operated in a salt water environment.

    Read More

  • A Memorable Cruise Ship

    951 Words  | 2 Pages

    I was smacked in the face by a gust of hot, humid Texas air as I found my way off the bus. The once brisk morning was getting hotter by the second. My friend Kristi and I looked towards our left and there she was, the Norwegian Sea. The cruise liner that we would be on for the next week. It was the biggest ship I had ever seen up close. Ten stories high and nearly 1000 feet long. It had an intimidating presence that took one's breath away.

    Read More

  • Free Descriptive Essays - Carnival Rides

    443 Words  | 1 Pages

    I have always been fascinated by carnival rides. It amazes me that average, ordinary people eagerly trade in the serenity of the ground for the chance to be tossed through the air like vegetables in a food processor. It amazes me that at some time in history someone thought that people would enjoy this, and that person invented what must have been the first of these terrifying machines. For me, it is precisely the thrill and excitement of having survived the ride that keeps me coming back for more.

    Read More

More about Carnival Cruise Lines Essay

Open Document