Caregroup Case Study Essay

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Case Study 1 - CareGroup CareGroup IT department became the sole IT organization for a decentralized or standardized IT system across a three way merger of the Beth Israel Hospital, the Deaconess Hospital, and the Mount Auburn Hospital. CareGroup believed they had the most advanced IT system with the best mailing system and the most efficient backing up program. An expert researcher was experimenting with an application designed to locate and copy information across the network automatically. Right after he set up the application he received a call from his wife saying she was in labor and he went on a paternity leave for three weeks. In his absence the application continued to collect information from across the network till November 3rd when the rogue software program progressively began to collect terabytes of data. The huge …show more content…

“Institute rigorous network change control.” This will create a safety net was anyone new in the system to learn the procedure for creating a change in the network in order to stay consistent with how the rest of the company is operating. 6. “Adapt to externalities.” Since the integral system of CareGroup had become so “out of spec” due to external factors like the mergers and reorganizations, Halamka found that the IT staff needs to examine the external environment that could possibly impact IT’s functionalities. 7. “There are limits to customer-centric responsiveness.” This lesson taught Halamka that IT had to consider customer demands side by side to the risks in IT networks. 8. “Have backup procedures in which you can have confidence.” In order to maintain operations despite technical issues, CareGroup employees must be trained in using an alternative method of operating. After this incident, many employees were able to adapt to a paper system because of their preparedness from Y2K. Incase their employees didn’t have a reliable backup system, CareGroup’s network shutdown would have had a negative impact on their health

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