Characteristics of the car rental industry that influence the design of service delivery processes in general
Intangibility – The “service” of car rental is intangible, given the physical nature of the rented vehicle, it truly is not as intangible as numerous other services in the sense that the customer can see and touch the rented vehicle. The physical vehicle is the service provided, for the huge majority of the period during which the costumer uses the service of car rental. For many services, intangibility makes it very complicated for the customer to evaluate quality and for the producer to control it. This is not nearly as difficult a proposition in the case of car rental.
The “convenience” factors like location, speed of pick-up and
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Automatic cars are also accessible, if one’s not comfortable with manual transmission.
8. Self drive rental cars can be rented on hourly/ daily/ weekly or even monthly basis.
Risks of taking a vehicle on self drive in India
Liabilities: If anything goes wrong the hirer will be accountable, and there are a lot of things which can go wrong (break down of vehicle, flat tyre, getting lost, road blocks, accidents and so on). In a chauffeur driven car rental, one can enjoy the ride while the driver will be accountable for both driving and overall care taking of the vehicle. If the vehicle breaks down one can leave the chauffer (driver) and his vehicle and carry on journey in another vehicle. With self driven cars, a small incident can ruin all the fun.
Rental companies generally buy the cheapest accessible variant of a car and the vehicle may not have basic safety conveniences or accessories.
As per RTO norms vehicles given on self drive will comprise yellow numbers on black background. Rest of the road users consider these vehicles as a taxi and the driver is taken for granted as an experienced taxi driver. The hirer may not get the respect of a car owner and since their expertise as a driver is taken for granted they won’t get much consideration on the road
With over 25 years of experience, it’s safe to say that ABC MotorCredit knows a thing or two about used vehicles. ABC has been in operation since 1990 and, although the business has grown substantially since then and has expanded to multiple locations, the mission has remained the same: to help good people, with bad credit get great cars. This wealth of experience is what allows the staff at ABC to excel at providing high quality service. Many ABC customers have wonderful success stories to share that will help reassure you that you’re in good hands at your local buy here, pay here dealership.
Hertz operates its car rental business through various brands in 145 different countries. Hertz was named, for the thirteenth time, by Travel + Leisure readers as the Best Car Rental Agency (Hertz Annual Report, 2013). Hertz is one of the top companies in the car rental industry by obtaining 18.6% of the market share (IBISWorld, 2014). In addition to the leading position that Hertz has built within its industry, the focus was to add more value offerings while recreating the experience in car rentals across the globe. Hertz employs both growth and competitive strategies to sustain competitiveness.
There are not many advantages to leasing the vehicle, since Reliable does not cover the cost of maintenance or registration and taxes. They only cover the cost of tires, a minimal expense, which does not offset the cost advantages of buying the vehicle. The company does not seem concerned with their debt ratios or the threat of default. The main advantage to buying the vehicle, aside from the better price is the depreciation tax shield, which subtracts annual $1800 from the costs of ownership. There are tax advantages to leasing, as the lease payments are a tax deductible expense, but that tax savings amounts to $2,880/ year.
Chauffeur companies are an appealing and are becoming of interest for busy families. As stated by Shuddle CEO Nick Allen, “During the back-to-school season we are seeing lots of interest and demand is building.” Using chauffeur companies is becoming exceedingly popular when kids’ and parents’ schedules don’t line up. Using Shuddle is a safe and secure option for the reason that Shuddle uses mostly female drivers who are moms, teachers, nannies, and other caregivers. Also stated by HopSkipDrive co-founder and CEO Joanna McFarland, “We call our drivers ‘caredrivers’ because they are caregivers first and drivers second.” HopSkipDrive is a going to be a good option because most chauffeur companies don’t cater to children due to the age. HopSkipDrive
Business travelers who spend much of their time in the car (like real estate sales agents)
When one goes to buy a used car they should look for some key things,
They have over 11,555 worldwide rental car locations and are at the point where they can cover their short-term liabilities with cash flow from their operations. Hertz’s adjusted earnings per share increased 77.1% meaning that their market value has increased. Their revenues increased by 34%, while they had a cumulative cost savings of $3 billion (Hertz Annual Report, 2013). This demonstrates that Hertz has the financial resources and the access to markets that they need. Hertz has successfully integrated their ExpressRent kiosks in more than 48 markets and their eReturn option for Hertz Gold loyalty program members, in which they have the ability to choose the Hertz ‘Fuel Purchase Value Option’ that lets them automatically buy a full tank at the start of the rental, so they can turn in the car with the gas at any level and not have to worry about filling up on the way to the
Driver can only drive between the hours of 5:01 am to midnight. Their passengers must have the same address as the driver except one.
The goals behind self-driving cars are to decrease collisions, traffic jams and the use of gas and harmful pollutants. The autonomous automobile is able to maneuver around objects and create swift lines of cars on roadways (How Google’s self-Driving Car Works, 2011). The autonomous vehicle can react faster than humans can, meaning less accidents and the potential to save thousands of lives. Another purpose and vision for these cars is that vehicles would become a shared resource. When someone needed a car, he or she could just use his or her Smartphone and a self-sufficient car would drive up and pick him or her up.
There are a lot of positive reports about the benefits working for Uber has compared to working for a taxi company. Cab drivers have to pay exponential rates to lease cabs; Uber drivers have the freedom to drive cars they own. Many former cab drivers have switched to Uber due to the personal financial benefits (“Uber isn’t Just Good For…”). There have been some reports of inappropriate
Finally, if an accident were to occur involving a self-driving car, the question of “who is responsible” is raised. This is a difficult question that needs to be addressed with laws that govern liability in these situations.
Self-driving cars are the wave of the future. There is much debate regarding the impact a self-driving car will have on our society and economy. Some experts believe fully autonomous vehicles will be on the road in the next 5-10 years (Anderson). This means a vehicle will be able to drive on the road without a driver or any passengers. Like any groundbreaking technology, there is a fear of the unforeseen problems. Therefore, there will need to be extensive testing before anyone can feel safe with a vehicle of this style on the road. It will also take time for this type of technology to become financially accessible to the masses, but again alike any technology with time it should be possible. Once the safety concern has been fully addressed
vehicle I was selling was very reliable. I offered to provide the service tickets showing
One of the characteristics of service offered by AirAsia is intangibility. Services intangibility is inevitable and sometimes could be a challenge for every service provider. According to Pride & Ferrell (2011) intangibility of services can be defined as the characteristic that the service is not physical and cannot be perceived by the senses. For instance like AirAsia which provides flight services, it is impossible for the customers to touch the flight as it is a journey to specific destinations. They might be able to touch the plane, but in the context of services, the customers do not own the physical tools or equipment used to deliver the service but are only entitled to get the service which is the flight service.
A service encounter is defined as a moment when a customer interacts with a service or product for the first time. It is the customer’s actual interaction with a service company. It is identified as a key component of the current agenda for service marketers. More than half of the world’s multinational corporations employ in providing services, thus the scrutiny of service encounters is becoming increasingly significant. Research evidence indicates that customers generally compare their expectations with the performance of service industries and they are influenced by the quality of service they receive. The scope of this essay is to discuss about the view that customers don’t buy products they focus on solutions and also about the consumer’s behaviour pattern regarding services provided. Further, it will be noted how businesses are trying to improve the service quality to attract customers leading to an increase in the economic competitiveness.