Business Process Management

Business Process Management and Strategy

Introduction

Platinum Concepts Pty Ltd is facing a serious problem. There has been a dramatic reduction of revenue while expenses have risen steadily. The purpose of this report is to analyse the company's current problems and provide recommendations for changes or changing.

The global business environment has been continuously changing. It comprises fast changing customer demands, technologies and product life cycles etc. To be successful, every company needs an efficient management of business processes to cooperate with their business strategies.

Business Process Management (BPM) is a management discipline to improving a company’s operational agility and operational performance (Jeston & Nelis 2014, p.4). It is a structured approach that uses methods, policies, software tools to manage and optimise an organisation’s activities and business processes. The key purpose of BPM is to make the organisation’s business processes more efficient and effective which ensures the firm is capable of meeting customer requirements and gaining sustain competitive advantage in a highly changing business environment.

The goal of Platinum Concepts by using BPM is to reduce manual system's errors, enhance the organisational alignment, effectively ultilise the enterprise resources and ultimately optimise the fulfilment process. In sum, the positioning strategy is suggested to be that to boost the operational excellence which emphasises a focus on efficient operations rather than current strategy 'differentiation'.

A firm's business processes are consisting of a set of activities, including designing, production, marketing, delivery and after-sales service within adding value to the product. This is con...

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...things wrong. Besides, about documents, the current process prefer to use paper based system manually rather than computer. For example, a staff tripped document box, dropped the papers everywhere. That way, the documents’ order could be disrupted or cannot be found at all, which contributes to time delay directly. In terms of purchasing, insufficient preparation generates another purchasing activity, what is worth to noticing is that, staffs send purchase request to supplier in surface mail, which takes about 4 weeks, no doubt, customers cannot accept that. Hence, this problem would apparently hinder the process going smoothly; even bring about great loss to the lasting business if a valid adjustment program cannot be put forward.

About the process change, the gap model diagram could be used to analysing the performance gap and capabilities gap diagram, as follows: