Introduction
Kristens Cookie Company case offers the business start-up idea which is based on the concept of production of freshly baked custom made cookies at order using available set or resources (labor, energy, ingredients, mixer, tray, utensils, and oven), and selling them at affordable prices on campus to the fellow students four hours each night. To analyze key operations parameters and propose recommendations for business improvement or expansion it is necessary to define process and activities, their throughput time, as well as to identify system capacity and its bottlenecks if any. “Both trade and academic journals have reported cases in which companies have achieved operational excellence by means of focused process improvement and effective management and scheduling of constrained resources” (Gupta, Chahal, Kaur, & Sharma, 2010, p.864).
1. How long will it take Partners to fill a rush order?
Assuming that the rush order is placed for one dozen cookies it will take at least 26 minutes (process throughput time) to fill it. This is a sum up of the time of all processing steps the total time from the moment the order arrives till it is finished.
Display 1. Gantt Chart of the Process
Will it take you any longer to fill a two-dozen cookie order than a one-dozen cookie order?
Baking is the longest process as it takes 10 minutes (activity throughput time). Mixing can be done simultaneously with any other activity. Spooning can be done only after mixing is finished and the tray is empty (no baking, cooling, or packing). Baking can be done only when the tray is filled.
Assuming that only one tray is available, Partner A can start spooning the next order, only when Partner B has finished packing and the...
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Slack, N., Chambers, S., & Johnston R. (2007). Operations Management. Upper Saddle River, NJ: Pearson Prentice Hall. Retrieved on February 06, 2014 from SMC Learning Resources
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Operations management is essential for the survival and success of any organization. According to Heizer & Render (2011), operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. Operations managers today contend with competition, globalization, inflation, consumer demand, and consistent change in technology. Managers must focus on the efficiency and effectiveness of processes such as cost, dependability, distribution, flexibility, and speed. The intent of this paper is to discuss the processes and operations management of the Kroger Company.
the same amount of time. In addition to this when I was making up the
Tim’s Coffee Shoppe is a well established business that has been running as a sole proprietorship for over 30 years. The business needs to improve on its management strategy in order to perform optimally in its present environment. The purpose of this paper is to provide the owner Tim with suggested improvements on managing the human as well as financial resources of the coffee shop so as to remain competitive and increase profits. The Coffee house is conveniently located close to several metro stations, ensuring a steady flow of traffic. It is also situated near a University, presenting the business with a steady clientele of college students. The business is facing stiff competition from Queequeg’s coffee with 7 shops located near Tim’s. However, the restaurant seems able to hold on to its market share judging from the reported sales revenue of $ 400,000, and increasing sales. The Shoppe recently underwent a remodeling of its interiors and exteriors, and has purchased several new equipment including computers and a freezer. Tim’s is however facing challenges in staff management.
The main issue for Mike Brady is upholding his B-corp status while trying to branch out to new customers and suppliers. They are upholding so many standards and doing so much for their community that there is tiny room for them to expand as a company. This exceptionally significant for them, because the reason the business was done, was to help the community of Yonkers. As their motto states, “we do not hire people to bake brownies; we bake brownies to hire people.” Greyston’s founder also encouraged the importance of sharing parallel values for fair trade with its clients and suppliers.To define the problem in this case as trying to develop as a company while upholding B-corp standards. With only one product and one primary source of income, Greyston Bakery needs to develop to increase its profits and decrease its debt overhang.
OPPORTUNITIES: McDonalds has many opportunities to change its look, menu, and customer service. McDonald’s started building newer building incorporating the arch, along with more modern furnishings. The menu has changed by adding more breakfast items and introducing the McCafe in certain areas.
...y want and as fast as they want to do it. I would even take it a step further and set up a way to allow people to set up an order queue before they ever step in the restaurant, if they wanted to. Once the host is notified that the party has arrived they send in the queue and their order gets started.
By exposing the chocolate and the cookies before the light and heat of the 60-watt light bulb, the students will be able to progressively observe the process of the material melting and make records at every stage of the experiment. Using the 15 seconds step, the students can identify the melt temperature and time of the chocolate under the lab conditions as well as make and analyze their records in the final part of the experiment. The experiment is expected to establish, which of the chocolates and cookies melt faster, and make conclusions about the influence of the consumables ingredients on their physical properties. This corresponds with the TEK 112.11 (5B) procedure, which allows students to “observe, record, and discuss how materials can be changed by heating or
This case examines issues of asset control for Ben & Jerry’s Homemade, Inc., in light of the outstanding takeover offers by Chartwell Investments, Dreyer‘s Grand, Unilever, and Meadowbrook Lane Capital in January 2000.
Charles Chocolate’s sales revenue decreased -1.176% between the years 2010 and 2011. The equation that as used to get that was Revenue Growth= 100 × (Current Value-Prior Value/Prior Value) 100 × (11,850,480-11,991,558/11,991,558). The change in the sales revenue could have happened for very many reasons. Being a premium chocolate making company, their product may not have been very high in demand. Also forecasting the demand for their product was not a very easy thing to do either. Another issue that Charles Chocolate’s faced their competitors, such as Godiva and Lindt, are more of a well known brand then they are.
The cafeteria serves about one hundred and fifty residents of Cambridge Hall and approximately one hundred residents from Nottingham Hall. The cafeteria serves hot foods, salads, snacks, sandwiches, and beverages. The data has given me information on the percentage of customers that preferred a hot meal (interactive and precooked) to snacks, the ratio of customers that prefer precooked hot meals over an interactive hot meal, line formation, service times at the different stations, arrival times and the location of the different stations. I also learned that the peak hours of operations are from 5:00 p.m. to 6:30 p.m. and that the cafeteria has two cash registers available but only one is being utilized during the peak hours. If customers decide on a hot meal there is a 2 to 1 ratio that customers will purchase a precooked meal over an interactive meal. Through an informal customer survey, reasonable waiting times were established for the precooked line (5 minutes), the interactive line (10 minutes), and the cashier payment line (1minute).
For Bookmark Coffee, the estimation for the inventories drop to predetermined reorder point will be at least one week.
Schonberger, R.J. and E.M. Knod Jr. Operations Management: Continuous Improvement. Richard D. Irwin, 1994, p. 44. 16. Selto, F.H. and D.W. Jasinski. "
The purpose of this project is to reduce the amount of time it takes to enter an order.
hour and a half to assemble six pans because most of the work involved is in the setup
Furthermore, Domino’s Pizza needs to improve on the 30 minute guarantee to make the delivery more efficient and dependable. When the customer place an order, the system can track the distance and tell them how long exactly the time take to arrive. This makes the promise more realistic.