Business Communication Crisis

1287 Words6 Pages
1.0 Introduction This report has been commissioned by the Chair of IABC to explore prominent causes of miscommunication in a business environment. Outlined in this report are some prominent causes of miscommunication in the workplace as well as recommendations for avoiding commonly seen communication failures which can lead to crises situations. The effect of human nature on communication is explored to create awareness of employee’s tendencies when communicating in house between different hierarchical levels. The five major factors which influence business communication are examined and recommendations for their effective use are given. 2.0 Prominent Causes of Miscommunication Miscommunication can occur in business environments simply as a result of human nature. It is our nature to sometimes feel that our opinion is of greater value than those working under us and therefore not take as much notice of it. This is a very bad view for management to take because many times people in lower roles have specialised skills which make them more qualified to give an opinion on matters. This type of situation may only arise with incompetent management but a much more common problem arises from bad news not being passed upwards in the first place, or that bad news not being taken as seriously as it should be. Housel & Davis (1977) suggest that the channel of communication plays a big role in what information is passed upwards: “The channel that subordinates use to communicate upward will affect how openly they feel they can communicate. If a subordinate interacts with his/her superior through a satisfying channel (i.e., face to face) they will probably feel more open in their communication than if they use an unsatisfying channel (i.e., wri... ... middle of paper ... ...iness Communication, 14(4), 49-65. Marsen, S. (2013). Professional Writing (third ed.): Palgrave Macmillan. Muralidharan, S., Dillistone, K., & Shin, J.-H. (2011). The Gulf Coast oil spill: Extending the theory of image restoration discourse to the realm of social media and beyond petroleum. Public Relations Review, 37(3), 226-232. doi: 10.1016/j.pubrev.2011.04.006 Shyla DeVeaux, T. M., Arnold Scriven, Kevin Samson. (2004). Technical Writing. from http://www.kdingo.net/engl462group_3/index.php?t=genres Tyler, L. (2005). Towards a postmodern understanding of crisis communication. Public Relations Review, 31(4), 566-571. doi: 10.1016/j.pubrev.2005.08.017 Winsor, D. A. (1988). Communication failures contributing to the Challenger accident: an example for technical communicators. IEEE Transactions on Professional Communication, 31(3), 101-107. doi: 10.1109/47.7814
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