Brookshire Grocery Stores: An Organizational Analysis

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Managers. The culture and values of Brookshire’s are constantly reinforced in managers by always maintaining communication (E. Platt, personal communication, March 22, 2014). Notices of changes or reminders of ways to best serve the customer are delivered by mail, email, or in person from a higher-ranking manager (E. Platt, personal communication, March 22, 2014). Meetings are also important communication channels for managers (E. Platt, personal communication, March 22, 2014). Many times, they gather in Tyler, Texas to meet with some of the highest managers of the company (E. Platt, personal communication, March 22, 2014). Checks and balances are enforced on every level of employment to ensure the values of the company are displayed for the customer to enjoy in every-day service (E. Platt, personal communication, March 22, 2014). Important ways of preservation. Hiring and training practices are one way used to preserve the culture and values of Brookshire’s. Each step of the training process reiterates the importance of the company culture (E. Platt, personal communication, March 22, 2014). The rotational process continues as the promoted employee trains a newly hired employee (E. Platt, personal communication, March 22, 2014). Promotions, rewards, and ceremonies seem innumerous the Brookshire company (E. Platt, personal communication, March 22, 2014). They include, but are not limited to the following: acknowledgments of promotion, retirement, and service milestones in periodical Brookshire Briefs magazines, branch and department awards, Aggressive Hospitality awards of various levels, a safe driver award, customer service awards from the Human Resource Department, and Hall of Fame awards from Tyler offices for retirees based on... ... middle of paper ... .... Brookshire Grocery Company. (2006). In International Directory of Company Histories. Retrieved from http://www.encyclopedia.com/topic/Brookshire_Grocery_Company.aspx Reynolds, E., Champagne, R. & Robinson, I. (2003, January/February). Brookshire Briefs, 12-32. Reynolds, E., Champagne, R. & Robinson, I. (2003, November/December). Brookshire Briefs, 20-21. Reynolds, E., Champagne, R., Robinson, I. & Lanier, S. (2004, May/June). Brookshire Briefs, 7. Reynolds, E., Champagne, R., Robinson, I. & Lanier, S. (2004, July/August). Brookshire Briefs, 6-15. Reynolds, E., Champagne, R., Robinson, I. & Lanier, S. (2004, November/December). Brookshire Briefs, 11-32. (2013, August 8). Brookshire's food & pharmacy. Retrieved from http://www.brookshires.com/ (2013, August 8). FRESH by Brookshire’s. Retrieved from http://freshbybrookshires.com/ (1976). The Brookshire Story, 3, 3-23.

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