Bhuiyan's Model: The BAH Model For NPD Process

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2.4.1 Booz, Allen and Hamilton’s Model
The BAH model for NPD process recognizes following stages as represented in the figure below and followed by a basic explanation.

a) New Product Strategy: The first stage needs to define a concept of the strategy on which the ideas of the new product should be based on. The strategy could be targeting a specific market or customer segment which the new product will create value for.

b) Idea Generation: The second stage invites relevant ideas which could be relevant in line with strategy decided in the first step.

c) Screening: The screening phase should compare the ideas generated based on their values proposed and the ideas which are worth further research should be selected based on merit.

d) Business …show more content…

Bhuiyan (2011) has restricted the BAH model which it is based on to 5 stages instead of seven. It is a very detailed model as compared to the BAH model defining critical performance metrics for each stage. The stages are similar to BAH model following the logical understanding of an NPD process. The Bhuiyan’s model in now discussed step by step with the CSFs for each stage.
a) New Product Strategy (NPS): Apart from recognizing that the first step for every NPD process is to define a strategy for the product, Bhuiyan (2011) also suggests certain metrics and procedures which will allow companies to go through this step correctly. Bhuiyan (2011) suggests at looking at an expected ROI which the management is targeting by investing in the project before going forward with it. The expectations should be clearly communicated across all departments. Bhuiyan (2011) backs this point by quoting Cooper & Kleinschmidt (1995) which claims that companies which define expectations clearly to their teams, have a 32% higher success rates in their NPD projects. Bhuiyan (2011) also suggests using a Balanced Scorecard (BSC) approach to link the financial objectives with the corporate strategy. BSC is a popular tool developed by authors Kaplan and Norton in 1996. “The scorecard measures organizational performance drivers across four perspectives which provide its framework: financial, customers, internal business processes and learning and growth” (Bhuiyan, 2011). …show more content…

Idea generation is the most critical stage as generally firms do not have a lot of ideas to evaluate. Booz et. al. (1982) say that a firm has to generate at least 7 ideas to generate one successful idea. Griffin (1997) conducted quantitative study on the success of new product ideas and found that only 15.2 successful ideas are generated per 100 ideas evaluated. Given this low success rate of new ideas, Bhuiyan (2011) suggests definite customer involvement in the idea generation phase via feedbacks, surveys or personal interviews. Bhuiyan (2011) finds that only customer involvement can increase the likelihood of NPD project success. Customer feedbacks and surveys are a good way of knowing the exact customer needs to shape your value proposition when end customers are concerned. But there are several business to business (B2B) industries which are so competitive that the business customers are not comfortable in sharing ideas or co-creating strategies for NPD. This leaves firms with their own intelligence and creativity to develop new ideas for value

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