Most people when going to the checkout lanes dread having to interact with the cashier. This is because generally cashiers have had a bad reputation put on them as being both not understanding and not helpful at all. However, as a cashier it is best to have each transaction go quickly and smoothly for the best working experience and shopping experience for the customers. One can improve as cashier by keeping in mind personal integrity, keeping up with social interactions, and valuing the workplace. Personal integrity should be valued while working as a cashier. First, coming in on time and getting ready for the workday leaves the impression that others can depend on you. Being late consistently puts the others cashiers in a difficult position …show more content…
Before considering interactions with customers, one should maintain positive relationships with their coworkers and management. They are all there to better support you as a cashier. A good relationship with the other cashiers also allows for there to be people that can answer any questions one may have regarding changed policies or how to better handle any kind of situation that arises. Next, it is important to maintain the impression that helping others is one source of happiness. This generally means to always be willing to provide aid in any given situation, such as helping find items or price-checking for a customer. This gives a positive boost to one’s image as a cashier, because said cashier presented themselves as being helpful and willing to go out of their way to solve a problem. However, it cannot be ignored that some customers no matter what will not be happy with their shopping experience. This means that while greeting them and trying to engage them in a conversation at the register, they may still respond negatively. It is good to remember that there are more customers that are thankful than there are customers that are downright mean. Maintaining positive social interactions makes each transaction smoother and gives off a helpful impression to the customers and shows management that you care about your …show more content…
Keep the work area that you are in clean and presentable. If it is cluttered or generally looking dirty, it once again gives off the wrong impression to the customer. A customer’s mood can quickly change if they start viewing their cashier as someone who is incompetent. Also knowing the store areas and generally knowing the stock of each product allows for smoother customer interactions, since the information will be known to you and another person will not have to be called to answer the customer’s questions. Next, train often as a cashier. Look through any training manuals that were given to you and get a refresher on how to do various things. For example, reviewing how to issue a refund makes a transaction that is focused solely on that go by much more quickly. This allows for the lines to move faster and it leaves each customer having to wait less for their turn at the register. Ultimately, having to deal with customers day in and day out is a tiring job. That is why finding ways to retain motivation and keeping a positive outlook during each day will improve how difficult situations are handled and it maintains smooth
...f you can find the people who have that personality_ that ability to work hard and multitask and take care of customers_ that makes the training a whole lot easier”(………..).As an employee you must be able to count return change in your head without depending on the register. You must stop anything you are doing to help and check out customers. QT is know for their quick and friendly customer service. Their clercks are always fast and efficient.It is really hard to go to a QT and find a line. If you do it will not have more than 3 people in the line. They also can transfer easily from a register to another. Not many companies do that.Have you ever stand in line because someone was either looking for their card or their change and they are taking forever. In that case at QT the cleck would just jump to the other register wich is next to him and do help the next customer
Customer satisfaction is what makes a customer come back again for another experience. The customers know the kind of treatment they are going to receive before they enter the store.
Ask each and every frontline employee to be approach able every time and be friendly with the customers.
Another possible reason for these types of manners could merely just be malice. While it would be nice to believe that all people have good in themselves, seeing how some people treat those who work in retail leaves a gap in that argument.
After four and a half months of working, I am just getting the hang of it. Being a cashier might sound easy, but over at Home Depot, it’s not. There are so many responsibilities for a cashier to do; it is just as hard as being a bank teller. You have to be quick at looking up items, being familiar with items in the store, checking every item for the right tag, and the list goes on. The cashiers are tested weekly with a secret shopper to make sure the cashiers are on their toes. The money has to be added up at the end of the day, each slip, coin, dollar bill, check and card. If it doesn’t add up, you don’t leave until you find out where it went. The cashier draw cannot hold more then 500$ at one time. Each time you collect up to five hundred you have to send it to the book keeping. All these responsibilities add up and are overwhelming for a cashier. A head cashier is responsible for every register and transaction in that store, along with the flow of lines and customer satisfaction. It is a job I would never want.
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
I have experience working at Target as well as daycare centers and summer camps. These are places where customer service is very important to making the customer's experience enjoyable. At Target, I was a cashier, a position that require the most customer interaction. I enjoyed working at the cash register because it allowed me to interact with different people from different backgrounds. Usually, cashiers are required to worry about speed; however, I wanted to engage in conversation with the customers. I often asked, " how was your experience?" or " Did you find everything ok?" Many times customers would reply " it was great, but I was looking for... and could't find it." Cashiers weren't required to know where products were located but because
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
I had eventually moved up in duties outside of the register. I began taking on responsibilities such as maintenance and working in the dairy department. These jobs would entitle me to stock various dairy products along with serving customers on a more personal level such as where to find an item. Also, I began sweeping the store along with removing the returned cans to the back of the store for storage and removal. These simple tasks allowed me to work at my own pace rather then take the next customer in line so it was a great confidence booster to work harder.
The best customers of all three categories are the “I-am-or-once-was-a-server tippers”. These wonderful customers have the attitude of “I know how hard they are working.” and “Wow, our server is busy.” They are the customers who don’t say anything at all except for their order.
He made his employees feel as if working at the stores was an abyss of opportunities. He taught them customer approach, which involved looking the customer in the eye, greeting them and finally inquiring how the employees could assist the customer (Williams, 2007). Today the company...
Scotty makes some good points here. I too have seen some people act very impolite. As a cashier in a beauty supply salon for almost a year, I have met three kinds of rude customers. The first kinds of buyers are the people who just care about their benefits and are never concerned about others’ thinking. A woman came to my beauty store to ask for something free because she spent over three hundred dollars. But I explained that we were whole sale, and all the prices here were already cheaper than other stores. However, she still kept asking for some stuffs free of charge. Seeing I was busy with another customer, she replied, “You’re so cheap.” Then she left. Other kinds of customers are quick-tempered people. For example, once I answered the phone, a guy was yelling at me without saying any greeting. “Where’s my stuff? Why didn’t you send it to me? I really need it for today” he questioned me with a “heavy” tongue. After asking him to recheck his order patiently, he found out that he forgot to order it.
The saying, “the customer is always right” isn’t always necessarily true. Most of the time, the sales associated is correct. However, it is still important to treat costumers with respect, even when they are wrong. Another important skill to have in order to survive retail is to remain patient with costumers. It can be frustrating when a customer messes up a display or leaves clothes on the dressing room floor. Dealing with grumpy customers can also be challenging. Nonetheless, a worker must remain calm and accept that the job entails sometimes dealing with difficult situations and
The first reason that new employees who work at stores are annoying is because they are not aware of their surrounding of the store. For instance, the employees do not know around the stores so they cannot help us. The employee also cannot point out where things are and it takes much longer. Also, if the employees do not know the building, then they still want to help the customer by taking them around the whole store to get them something. Lastly, in the store, there would be only one new employee for that department, and if the shopper asked them something, they would respond, “Sorry, I Cannot help, I am new” to the buyer. Now the customer has no one to ask, and this is bad service. Clearly, having new store employees at a store is very frustrating. Not only are having new store workers frustrating, but also having people walk violent dogs in public.
2. Get along well with others. Do your job well and offer to assist others who may need