The context of this summary is about the service process of Bella Vita, an Italian inspired restaurant and bar in New Plymouth. The whole purpose is to gain knowledge and to analyze various aspects of services provided by Bella Vita. The primary objective is to experience the service offered by Bella Vita and to figure out its service outcome. It is followed by collecting secondary data about the services offered by the restaurant, analyzing the pros and cons, and providing conclusions and recommendations. Bella Vita, which is located at the heart of the city, specializes in Italian cuisine. It costs around $70 for two people and provides variety of services like dietary menu, kids menu, group meal and BYO (Bring Your Own). Bella Vita’s service …show more content…
In order to assess their service, information was collected from both primary and secondary sources (Saunders, Lewis, & Thornhill, 2007). General opinion from customers denotes that the restaurant’s food arrives quickly, the staff is friendly, food tastes good all the time, a meal is well priced and the restaurant has lovely dining room with a lot of evening sun (Zomato, 2014). Some additional opinions include limited pasta options and less variety of traditional Italian food (Trip Advisor, 2014). On the whole, about 50% of the customers felt that the service was excellent. Only 9% of the customers felt that the service was poor (Trip Advisor, 2014). When comparing the satisfaction factors, most of the customers are happy about Bella Vita’s environment followed by its dessert (Dine Out, …show more content…
Quality of food is good and they have a huge variety of wine choices. We felt comfortable and satisfied. We have intentions of spreading the word and recommending Bella Vita to friends as we feel reassured (Johnston, Clark, & Shulver, 2012). Some points of service failures are that there is limited staff in the kitchen, lack of knowledge and skills are noticed with a couple of staff, restaurant’s website was down for a few days and table contention becomes visible when previously booked guests arrive
When different kinds of menu for lunch and dinner are included, there is an opportunity for attraction of more clients in the new outlet
High quality ingredients, various things on menu, make the food right infront of you; handcrafted preparation
The Mission statement of Carmine’s is how important it is for them to have a wow-factor. They want every meal to taste delicious and unique. The General Manager (Mario Contacessi) from the Theater District location where I work said they really focus on the consistency of the food they serve, family atmosphere, and good pricing. Carmi...
Fanny Fern once said, “The way to a man’s heart is through his stomach” (Fern 1). This not only holds true for men, it surly can be said about anyone. A restaurant that can capture anyone’s heart is Carrabba’s Italian Grill. What makes it different from all the other Italian restaurants? That would be the authentic taste and experience the restaurant provides its customers with. Whether diners choose to go out to celebrate or gather the family for a delicious meal, there is one place that they will certainly enjoy having it at, Carrabba’s Italian Grill. This holds true because as a long-time customer, I’ve experienced Carrabba’s for different occasions from anniversaries, graduations to birthday parties
Dave Thomas an American restaurateur and a philanthropist once said, “It all comes back to the basic. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they'll keep coming back.” (thomas). Everyone can agree on Dave Thomas, but I have a couple more criteria to add to his idea of a great successful restaurant. If I go out to eat I might as well pick a place that, though may be expensive, has scrumptious food because why bother going to spend money on food you can make yourself? A great restaurant has to meet three of my criteria’s: the Décor and atmosphere, impeccable service and cleanliness, and most importantly the food.
After a long day in school and studying, every student needs a night off to just relax and enjoy a meal at a restaurant. In this modern time, some aspects of a restaurant can be the deciding choice. Many choose their restaurant of choice based on either those they are with, their personal, cultural appetite, their routine eating habits or their mood. Some of these preferences are similar yet others are the deciding differences. Two common franchise restaurants that pose differences are Applebee’s and Olive Garden. These two restaurants present their differences in environmental and food options causing a choice between them.
For more than five years, Eliza White has gained diverse experience in customer service across a range of fields. She is currently balancing her studies with working as a waitress at Scoozi, a local Italian restaurant. Eliza understands and executes the duties necessary for a family-owned restaurant, excelling at communication with her co-workers and accommodation of patrons’ needs, recognizing customer experience is the top priority.
In this paper, I will be evaluating the Dennis and claims on 82nd avenue. I will be evaluating it with its service, cleanliness and food. I am going to tell you the pros and cons of each restaurant will also be rating all the criteria out of 5 stars.
I was introduced to Trezo Mare through Chef Felix, persuading me to further my career with the Chef Apprenticeship Program. Although I switched my major, when this project came about; I apprehended Trezo Mare as the place. Trezo Mare is a special-occasion Italian Restaurant located at 4105 N Mulberry Dr, Kansas City, MO; in Briarcliff Village. I decided to take my parents along with me, and since the restaurant is a reservation only restaurant; we made a reservation for 6:00pm. The parking was ample, and quite immense, however there were limited spots available at our time of arrival. When we made the scene, the curb appeal was phenomenal. The restaurant was embarked with a cordial stone pattern, and the entrance was sheathed with beautiful
Olive garden is good restaurant, I remember it has been in years since I’ve been to Olive Garden. I know a lot of people love that restaurant and I do as well. But like every restaurant they do have their ups and downs. I remember the night I ate at Olive Garden with my mother and grandmother. I remember some of the waiters and waitresses did not have a kind attitude. They seem like they didn’t want work at their job. Which is understandable sometimes, but they took their rotten behavior at costumers and us as well. Even though I didn’t like their behavior I decided to go on with my night anyway. I order the spaghetti and I notice there was a long thin black hair in my noodles. We complain and one of the employees got and irritated look on his face but I got another plate anyway.
Many of the customers are regulars who have been coming to the restaurant ever since it first opened, which is why the owners make it a priority to provide a consistent menu with the customer’s favorite entrees. The restaurant strictly serves dinner options, as it opens its doors at 4pm. The menu consists of seafood, pasta, steak, and sandwiches, as well as a daily entrée and soup specials, allowing every customer to find something that appeals to them on the menu. Although the menu features a wide variety of food, many of the options, especially the seafood, can be quite pricey for many customers. This results in many customers only being able to come in for special occasions, as the food is too expensive to pay for on a regular basis. Some of the restaurants most popular items, such as the prime rib, are only available on the weekend, resulting in customers who come into the restaurant specifically for thos...
Rooms for Dessert adding Unique Ingredients to life’s Balancing act (Roberts.,2013) business plan is based on the belief customers will be impressed with the products and services offered and spread word of the quality provided. This will attract new customers’ thereby increasing business and revenue. Although the business is in the start-up stage the business has the opportunity of expansion in the near future, offering products to home parties or conducting in-office demonstrations would most likely increase customer base and attract new customers. As shown in the SWOT analysis (Table 1) Rooms for Dessert strength is offering a unique service differentiating from competitive restaurants offering similar or complementary products
Flexibility seems to be the most heavily concentrated component for Subway restaurant which is followed by quality. Speed, cost and dependability are equally the same. The data was collected from primary research by asking Mr. Stuart House to distribute 20 points across the performance objectives. This information was used to construct a polar diagram of Subway as seen above (Appendix 3).
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. The way people react to service can be very different from person to person. Depending on the way the customers are feeling, or the way that the server is feeling can be a big factor for the way service comes across. Service is an important part of everyone’s lives because majority of the jobs that people preform are service related. Poor service is an unfortunate part of life that everyone comes across. The way that I react to the poor service I receive is important and can change in the blink of an eye. Whether I react in an outspoken way, by getting loud and voicing my opinion. Or if I react in a quiet or apologetic way, it can affect my server, and the people around me, and myself.
We served best quality food to satisfaction of buyer. Our main weakness is we provide better than other cafe but other competitor in lowest price.