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negotiation skills - case study report
harnessing the science of persuasion
Importance of persuasion in communication
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Definition : Listening is the ability to accurately receive and interpret messages in the communication process.
Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated. If there is one communication skill you should aim to master then listening is it. The Learning skills is very important in business because managers always develope the habit to listern to the needs of the customers, what they need and what they like.
It also helps management because with a good listerning ability, management can understand what is happening in the organization and try how to slove disputes
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Being assertive means being able to stand up for your own or other people’s rights in a calm and positive way, without being either aggressive, or passively accepting ‘wrong’.
Assertive individuals are able to get their point across without upsetting others, or becoming upset themselves.
The assertiveness skills is a bad practice when management lacks the ability to remedize disputes of aggressiveness in an Organisation.
A good source of reserach of this type of skill is been drawn out from the source below ; http://www.skillsyouneed.com/ps/assertiveness.html It has more additional informations about assertiveness skill.
Negotiation Skills :
Definition : Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute.
In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful
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It also helps to attract sales increase from the general puclic if the proper negotiation is made between the company and customers.
A good source of reserach of this type of skill is been drawn out from the source below ; http://www.skillsyouneed.com/ps/negotiation.html It has more additional informations about negotiation skill.
Persuasion Skills
Definition : How often have you needed to persuade others to do something? It’s a situation that arises almost every day, whether it’s getting your teenager to tidy their room, or your pre-schooler to get dressed, or a colleague to attend a meeting on your behalf. Some people seem to be able to do it effortlessly, and almost without anyone noticing, whereas others fall back on the power of their position to enforce what they want.
The Persuation skills also helps to an organisation to talk to customers in a convincing and persuassive manner for them to accept a particular product or give it a try if they are hearing or seeing the product for the first time.
A good source of reserach of this type of skill is been drawn out from the source below ; http://www.skillsyouneed.com/ps/persuation.html It has more additional informations about persuation
The book Getting Past No by William Ury starts with an overview of negotiation and the reality of amateur negotiating which almost always end with the dreaded No. It also discusses the importance of negotiation and its impact in our daily lives. Truly, one cannot start and end the day with no negotiating taking place, from the kind of meal we partake to trying to haggle with the parents for a later sleeping time. As Ury states, negotiation is the process of back-and-forth
Negotiation is a fundamental process used in resolving conflicts, making business deals, and in managing working relationships with others. Negotiations occur for two reasons: (1) to resolve a problem or dispute between parties, or (2) to create something new that neither party could do on its own.
Assertiveness is the ability to formulate and communicate one's own thoughts, opinions and wishes in a clear, direct and non-aggressive way. People who are assertive are often competitive and their behavior is goal directed. Though they play to win they also retain fairness and act in accordance with the rights of others.
Negotiation is a fundamental form of dispute resolution involving two or more parties (REF1). Negotiations can also take place in order to avoid any future disputes. It can be either an interpersonal or inter-group process. Negotiations can occur at international or corporate level and also at a personal level. Negotiations often involve give and take acknowledging that there is interdependence between the disputants to some extent to achieve the goal. This means that negotiations only arise when the goals cannot be achieved independently [2]. Interdependence means the both parties can influence the outcome for the other party and vice versa. The negotiations can be win-lose or win-win in nature. The disputant will either try to force the other parties to conform to their demands or try to formulate a solution which satisfies both parties. The nature of their relationship during the negotiation is linked to the nature of their interdependence, the way negotiations are piloted and the final outcomes for the disputants [3]. Effective negotiators try to comprehend the ways in which other disputants may alter or readjust their positions during the whole process. This is comprehended by looking at how other disputants alter their positions during previous negotiations. Negotiations also involve a desired amount of information exchange and try to influence the other disputant’s outcome. This process of give and take is necessary to achieve a favourable agreement. Disputants usually will not want to cooperate if they sense a lack of willingness to compromise from the other party’s side.
I had never really considered the definition of assertive behavior, nor had I ever contemplated my own assertiveness level. I generally think of assertiveness more as a state of being, not really something that I need to strive for. After reviewing Module One and researching assertiveness and assertion training, I realize that I have not Dbeen realistic about what assertiveness entails. According to Beagrie (2006), “Many people confuse assertiveness with being bossy, overbearing or aggressive. Being assertive is simply the ability to stand up for yourself, state your views, tackle issues up-front and, in many cases, stop others from taking advantage” (p. 24). I can admit that up until now, I was one of those confused people. I have often viewed assertive people as somewhat bossy and overbearing. Even when I have needed to be assertive, I have felt that people may view me in a negative way . In reality, I now see that there is absolutely nothing wrong with expressing how I feel as long as I continue to respect those around me.
This approach directly addresses the conflict and is often viewed as “might makes right” (Robin, 2002). A confrontational style usually involves high emotional levels, clear clarity of goals, weak relationship, and low concern for formalities or fear of punishment, moderate concerns for traditions, and a moderate self-concept.
Every day in our life's we are persuaded to make choices. Persuasion is a very
Assertiveness is the capacity to express your emotions, assessments, convictions and needs specifically, transparently and truly, whilst not damaging the individual privileges of
In reality, most employees pretend to be non-assertive, let others make decisions but remain resentful to a resolution reached. Despite allowing the top management makes a vital decision on the conflict most team members remain aggressive. They use their powers to pass a clear stand that the autocratic interventions are non-satisfactory.
Listening is an aspect of communication that vital the building of understanding and of a relationship between individuals. Listening can be an active
...is act as a guideline for the negotiators. This is because negotiation is part of problem-solving method. Basically, negotiation is used to resolve a conflict or argument without offending others. In addition, it is done by peaceful manners. Nevertheless, negotiation in diplomacy is not only limits within the context of international relations, but, it also can be applied in our daily life communication with one another.
...rectly interpret a situation. If this happens it is important to be willing to admit being wrong. Also, do not stop being assertive in the future with that person.
Assertiveness based on balance, being forthright about my wants and needs while considering the rights, needs, and wants of others. Knowing this, I will also have to remember that when I am assertive and ask for what I want, I may not always get it.
Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another.
Listening is one of the most powerful tools of communication and is a process that is used to receive, convey a meaning, and respond to both verbal and nonverbal messages. It is what we choose to do and it requires more work than speaking. Oftentimes, people simply misunderstand the difference between listening and hearing. Hearing is a passive process that takes in sounds and noises and listening is what you choose to do. This selective process includes 5 phases that can be acquired for us to become effective listeners in the future. The 5 phases are attending, understanding, remembering, critically evaluating (listening), and responding. Once the 5 different areas are understood, we will become aware of what needs to change and how we can change them. This will also allow us to improve our listening skills in the workplace, school, at home, etc.