Appendix1 Personal Development Plan

Appendix1

SKILL TYPICAL DESCRIPTORS SKILL LEVEL

Low High SPECIFIC COMMENTS

Organisation and time management Prioritising, dealing with paperwork; interruptions; planning your day. 1 2 3 4 5 4 – very organised.

Decision making and problem solving Ability to make decisions; selecting suitable solutions; analysis of appropriateness. 1 2 3 4 5 5 – have achieved this skill by solving various problems occurred at the airport.

Planning Leading teams; consulting team members; task allocation; objective setting. 1 2 3 4 5 4 – I plan thing according and follow the objectives.

Delegation Matching tasks to staff; providing guidance and advice; maintaining staff motivation and focus. 1 2 3 4 5 3 – still need to gain more confidence

1 2 3 4 5 5 – Excellent communication skills.

Interpersonal skills Relating to others; building rapport and positive relationships; being sensitive to people’s needs; using influencing and persuasive skills to help others improve performance or overcome problems; listening effectively and providing feedback; being assertive; use of body language. 1 2 3 4 5 4 – gained a lot of interpersonal skill that will help me in my future.

Appendix 2 – Personal Development Plan

Objectives

What do I want to be able to do or do better? Success criteria

How will I recognise success? How will I review and measure my improvement? Actions

What methods will I use to achieve my learning objectives? Implementation

How will I practice and apply what I learn? Monitoring

When and how will I review my progress?

I need to improve my delegative skills. By setting up goals everyday and check if I meet the needs and if I don’t achieve it I’ll try to accomplish it. I’ll use my writing skills to create and complete tasks. I will try to implement delegative skills daily at work. Every weekend I’ll make sure I gain delegative skills little by