Analysis of the Gurnard Pines Survey This is an A4 sheet, with multiple answer questions; there is a selection of three answers for each question, from a smiley face, to a half smiling face, and a sad face. They ask for your name, address, holiday dates, and accommodation number. They ask this so they know exactly whom it has come from, and if they need to get hold of them, because of something they have said in this sheet then they know who to get hold of. They next ask you about your accommodation, they ask about cleanliness, amenities provided, comfort and furnishings/décor. I think this is good, because they cover the main things, however I think maybe they should ask about location of the chalet/log cabin and the surrounding area, as they ask about the inside, but people also think about the views outside and don’t like to be looking out onto an overgrown bush. Next comes reception, they ask; first impressions or reception, welcome from staff, knowledge/helpfulness of staff and also quality of brochures/information available. I think there is nothing that can improve here, as I think it covers everything that needs to be done at the reception. Onto the catering part, starting with “Le Voilier shop” it asks about menu choice, value for money, promptness of service, staff friendliness, and comfort of surroundings. I think here they have missed off one vital point, Quality of the food. Chartroom restaurant: here they have listed quality of food, (so I don’t see why they have missed it out in the coffee shop) value for money, menu choice, promptness of service, staff friendliness, and comfort of surroundings. As they have added in quality of food, I don’t see how they can improve this. Entertainments Cruisers Bar. Including variety of drinks, service received, and atmosphere. As it is an entertainments bar, I think that maybe they could ask about how the entertainment was as they do not touch on it. “Liners Niteclub” nightclub.