Going into my conversation I felt fairly calm and collected. I chose my aunt Mary who is currently a Registered Nurse working full time at the Yellowhead Youth Centre in Edmonton and part time at various prisons in the Edmonton Area. Due to the fact that my conversation was with somebody I already knew, I felt a bit more confident about asking her a handful of questions related to professional communication. Mary was more than happy to help me with my school project, so I felt she would be a good fit. During the interview I started to get nervous because of Mary’s thoughtful responses to my questions. I completely agreed with many of the points she made and this caused me to blank. I could not think of many things to say after each question she answered.
To establish a connection with Mary during the conversation I acknowledged the points she made and agreed. At times I asked additional questions to clarify her explanation. I do not feel I did a very good job of establishing a connection after watching my recording over. Mary is my aunt, because of this, during the conversation I may have felt too comfortable and did not feel the need to gain a further connection while I spoke with her. I thought the conversation was going to be easier with someone I already had a relationship with. Off camera Mary told me she thought the interview went well, she did not give me much feedback about my communication skills. I think this may be because she did not want to hurt my feelings. I feel I have much room to improve that I will discuss later in the paper.
Although Mary chose not to be on camera I perceived I made Mary feel comfortable and open to answering my questions honestly, although my body language appeared to be somewhat judgmental....
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...e constructive feedback to contribute to our conversation. Next time I would also be more prepared. I would plan alternate questions to ask if one does not apply and I would have the questions worded several different ways to fit each answer I might receive. I will think more about how I will respond to different answers and as a result my mind may not blank like it did this time. Even when my conversation stalls due to how the participant answered my question I would think of an appropriate alternate question. If I am more prepared and aware that the input I give is important this will help my future conversations become more honest and flow more naturally. For the future I can work on responding more appropriately when I am put on the spot. All of these elements will aid in structuring better professional communication skills that I can use in my future workplace.
The first interview I scheduled was with the Assistant Village Manager, Ms. Jablonski. We had a phone conversation that made it seem like she did not have time for the conversation. She had my questions ahead of time and was able to prepare. She mentioned that she was busy and only had twenty-five minutes to talk and said she would not have any other time to speak to me. I felt rushed and pressured into picking the most important questions from my list. The fact that it was a phone conversation made it even more difficult because I barely had time to prepare to take notes and that put a damper on the excitement I had for the interview. It made me feel like she didn’t have time for me or, even more so,
I was tired and unenthusiastic due to a difficult day at work. During the session, I began assimilating to her excitement and ideas. After the session, I felt like we had really bonded and I had become vested in her future. I felt willing to do anything ethical and within my power in order to help her achieve her idea future and self.
... comfortable as it could be considering that most therapy sessions are not conducted on a stage with video cameras recording the session. The tone of her voice remained constant throughout the session: calm, even, compassionate. Although I believe the session was a successful one, it struck me that the client’s may have been holding back based on their closed body language. Sue may have been able to get them to open up more if the session were conducted in a private office. Comprehensively, I believe this was an informative session and I enjoyed watching the video and learning different interview techniques.
However, I did notice that there were a few faults in the presentation, one being a fault that I personally consider may have negatively impacted our presentation. It seems to me that I was not able to deliver the presentation to the best of my ability as I had let my nerves get the best of me when talking to the staff. The reason for this was that I was not comfortable with taking on the speaking role that I was given and that there were last minute changes made to my slides right before presenting. Bruner, (1996) stated that the learning process for staff relies on the “meaningful dialogue” that is presented by the presenters. In this case, I think that my speech was not strong enough to grab the audience’s attention, thus not being able to portray my message about what an Ofsted inspection is and what the results from an Ofsted inspection mean. Nevertheless, although I was not able to present to the quality that I had wished, the feedback received was reassuring that I had not done terribly bad. I was able to see myself grow as a presenter as I noticed that my
Make sure you explain how to seek honest feedback to ensure that you learned from the failure.
Among the several themes highlighted by the video clip, communication is the chosen theme for the purpose of this essay. With communication being a broad topic, the essay will only be focused on professional communication, provision of information and handover — the main aspects featured in the video clip.
At first, I had a hard time trying to find an older person to interview, because I did not want to interview my family since I’ve lived with them my whole life. While I was getting ready to interview my friend’s parent, I started reading the questions to myself, and I realized that I do not know the answer to them if I ask my parents. I chose to interview my mother because I have never sat down with her and have a serious deep conversation with her. I realized that I am closer to her than my father, but I’m not as close as I thought I was with her, and it broke my heart when I finally realized that. At the age she is, I finally realized that I have been taking advantage of her and I refused to live this way with her. This interview was emotional for both of us, and it also brought us closer to each other. I am so grateful and happy I did this interview with her.
This communication made me aware of the few things I need to improve when I’m having a conversation with anyone. I realised that my weakness is talking to strangers and I’m often nervous which makes me so unclear when I’m clear and I speak quite fast and get it over with, Therefore one those things that I need to improve is that I should speak clearly and learn to structure my sentence well, because I cannot have eye contact with someone I should always look at their forehead as it makes it look like I’m having eye contact with them. I should also be able not speak to fast especially when speaking to an Elderly person; I should also be able to be more specific.
79). After my introduction I asked a closed question “is that OK” (Interview 2015, 0:44) in order to receive a go ahead confirmation. I then preceded with an open question “what brings you here today” (Interview 2015, 0:47) to ascertain Rebecca’s reason/s for attending. Similarly, I asked Rebecca two closed questions and an open question to first demonstrate comprehension by probing for clarification and then to encourage her continuation (Interview 2015, 2:08-2:20). Ivey, Ivey & Zalaquett (2010) suggest that open and closed questions are a fundamental part of the listening skills a counsellor develops, thus a vital aspect of the counselling micro-skills effectiveness. With this in mind, my overall questions were effective, although with practice, my questioning could improve my awareness of the effects of suggestive or directive questions (Ivey, Ivey & Zalaquett 2010, p. 16). For example, I implied that when Rebecca’s other daughter went through a similar ordeal, Rebecca did not faint, thus suggesting or even possibly directing Rebecca to look at a particular aspect of her story or even change direction, instead of paraphrasing to show comprehension, thus supporting and encouraging the flow of her story (Interview 2015, 7:18; Gelard & Gelard
I was able to talk to my client without being visibly nervous. I am proud to say I handled my client’s problems as they came up without fear that I may say the wrong thing. In the first video, I found myself repeating things, for what reason I do not know. I can say my nonverbal skills need improving. One specific aspect of the interview was my hand gestures and motions. I really got involved with my client’s problems, and the way I tried to help her understand what I was saying and to get an understanding what she was saying, so I used my hands. I tried to keep by body in a position that would let the client know that I was using attentive listening skills. I cared about why she came to the facility for help. Each session, I adjusted my seat to make eye contact so my client could like she could trust me with her information and that I cared enough to listen to her
...th the patient I kept thinking that if this were my mother how would I want the nurse to treat her. I tried to behave in the way I would expect a nurse to treat me. I had preconceived notions before meeting the patient and they were all laid to rest almost immediately, honestly I was nervous. But once I started it began to feel comfortable and the interview just flowed naturally.
Lots of people thinks that they know themselves very well; they have a right way of communication, they know how to listen and respond to others, even emotional intelligence. Is this what you thought? I did. However after I have done my observe behavior interview to my friends, I believe that self-reflection is important to everyone to understand and improve our own communication styles.
During the course of this semester; the variety of writing styles and essays assigned to me in my communication skills class encouraged the development of my writing skills, as well as provided me with more self-assurance in my abilities. My writing, research, and presentation abilities enhanced through practice, determination, and the understanding I gained during this course. With every single writing assignment, I learned new innovative approaches and skills, which enhanced my abilities to improve my thoughts logically, enabling me to write more clearly, and to organize my papers more effectively. At the beginning of this semester; despite the fact that I already knew the terminology MAP: message, audience, purpose; I never really understood the significance of MAP. For this reason, my writing lacked clarity, organization, and my writings appeared less focused on the topics. As a result my research papers and essays did not flow as smoothly from one passage to the next. Furthermore, I was unaccustomed with the precise procedures used when writing an essay. For instance, my previous classes before college, although requiring a reference page, did not require me to include proper citations in my writings. After evaluating the quality of my writing toward the end of the semester, I recognized vast improvements in several areas of my writing. By concentrating on the beginning stages of my writings, I could distinguish ahead of time my audience and my message. As a result, my essays are clear, and I remain on topic. In addition to that using transition phrases efficiently also helps my writing to flow smoothly. The proper use of transitions makes my writings easy to follow from one topic to the next. I also learned that pre-writing...
Nathan also commented that I was really good at articulating the responses to the questions. Therefore I was amazed by the comments I received from the interviewer and the observers. I felt like I could have been even better if I overcame my
Being able to communicate effectively in a professional manner is vital in most, if not all, career paths. This statement brings up some important questions. Do potential employers really care about an applicant’s communication skills? How will I use communication skills in my own career? How has college improved my own professional communication skills? Understanding how to communicate in a professional manner can help people in their careers and I feel improving my own communication skills will benefit me now and in the future.