Analysis Of The ISO 9000

The ISO 9000 is strategically used for value creation of an organization, it aims at enhancing all perspectives in balance score card; increasing the customers’ satisfaction, improving the internal control, motivating the employees, and finally it can create the competitive advantage of the organization by raising its quality standard to the next level. Although historical findings have proved that ISO 9000 has positive correlation to organization’s performance, according to Fatima (2014), ISO9000 only become effective when organizations seek to improve their quality performance, rather than seek the certificate to compete in international market. Especially for those organizations in less-developed countries, in order to have market presence and more competitive advantages both domestically and internationally, the demand for ISO 9000 certificate increases. However, ISO 9000 quality management system is a complex and continual process, it needs sustainable work which involves people, processes and improvement, the mountainous of ISO 9000 is more important than getting the certificate. Bad implementation of ISO 9000 could result in serious product default, which will bring huge loss and damage the reputation of the organizations. Furthermore, ISO 9000 has found only effective ‘in the improvement of large and medium-sized firms’ financial performance (Fatima 2014).’ For small organizations, the improvement of quality management seems insignificant. Moreover, many organizations which implemented the ISO 9000 system has struggled to balance the needs of customers’ requirements and its own business value creation, some have failed by emphasizing too much on satisfied the customers instead of gaining profits. Despite that, a lack of em...

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...al subcontractors, however the subcontractors are more in distance with Mattel, after some time, Mattel has totally lose control with the both the suppliers and their quality control, and for children’s’ toys manufacturing companies, quality is the most important part, as a result, Mattel should always keep an eye on whether the products manufactured from the suppliers are qualified, therefore, the supplier relationship plays an vital role in Mattel’s strategic management. The experience we learnt from Mattel’s case is that ISO 9000 is not just a certificate that can prove how well-built the quality control system within an organisation, but also maintains and implementation of ISO 9000 from all aspects of the value creation logics will benefit the organisation in the long run, failure of internal control could result in tremendous disasters for the organisation.