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research project customer satisfaction
research project customer satisfaction
customer satisfaction research
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Onefinestay is a hospitality company which provide the accamadation facilities by offering great experience for thir customers. They set out in 2009 to give people a specail to experience their favorite cities and it is a hospitality brand like no other-offering unprecedentted level of service for stays in the finast home. The special thing is Onefinestay is managing two markets as guest and hosts. This assignment is outlined the internal and external envirement of Onefinestay with a breif indroduction of it to understand the business environment and opportunities in the hospitality industry as well as current moder market place. According to the evaluation of Onefinestay, segmentation, targeting and positioning strategies are developed to …show more content…
This company provides accommodation facilities with hospitality for people who come from other areas but this is not a hotel service. This is called first unhotel hospitality product which enable guest to live like locally by experiencing luxury facilities. This concept has gone beyond the hotel service and it is called as vacation home. This great business concept was created in 2009 on the mind of Grey Marsh who is the CEO of this company. They are keeping their relationships with two parties to be success in their business and to make high profit in the market place. In here, they provide their service to typical high market home owners by giving the opportunity to let them out their home for people while the home is …show more content…
Meanwhile guests leave the homes, Onefinestay ready to clean and prepare the house as it was before. It shows the quality of service in Onefinestay. In here secure and safety of homes is certified. Currently Onefinestay has built relationship over 2 500 home owners by covering London, Paris, Rome, New York, Los Angeles and Miami. In addition to that, they expect to expand the business worldwide to make more profit with high market
Lifestyle Holiday Vacation Club (LHVC) is the word synonymous to luxury services based on the “ALL IN” concept. The idea of starting up LHVC was developed by an Austrian group of investors in 1995, building the first hotel named “Hacienda Hotel” in Puerto Plata (Figure 3). In 2002, the product LHVC was founded representing a vacation club with 200 members. Today the club has more than 30,000 LHVC Members (LHVC, 2016).
Homestyle Hotels Inc is a consequence of merger of Lifestyle Resorts and Home Away Hotels. Every individual inn works in storehouses with no institutionalized procedure to catch customer data. At first, Ben Garrett (the IT executive's)
In 1997, the group opened The Oberoi Rajvilas, their first premier leisure hotel that targeted the upper income international and domestic leisure traveller. Consequently, they opened three more of such hotels, The Oberoi Vanyavilas and The Oberoi Amarvilas in 2001 and The Oberoi Udayvilas in 2002. In 2001, they also started operations at the W...
Potential clients like the beachside aspect of accommodation (water sports, lifestyle), Love to be in the heart of activity (Close to city/town centres). Something different yet at the same time similar to home (international).
Major issues face by OneTel is that the company structure was not developed, in which lead to ineffective communication. In its operation, One.Tel run high centralization as the managers only do what Jody told them. He creates the leadership turnover since he liked promoting the yes man and humiliated managers who brought problems to his attention, therefore, there are high staff turnover. He also did not accept any opinions from others and used his authority to manage the company. Furthermore, he focused too much on advertisement in taking in the new customers. He was too autocratic which made the employees unable to exercise their ability in solving problem.
The hospitality sector is highly susceptible to external conditions over which it has no control. Hence, the Oberoi group, as part of a strategy, has always followed the practice of owning properties. In crunch situations, they can sell the property keeping the management with them as proprietor, and therefore overcome the funds crunch.
Booking.com is a website which offers the best available prices to its customers for accommodation all over the world. It is one of the most accessible and cost effective way of booking accommodation for the travelers. It provides deals with every kind of budget the travelers want to go for. Moreover, it is easy to discover, book, and enjoy the best places to stay by the travelers. During the start, it established its subsidiary under the name villas.com where it stated its major focus on villas.
My group previously visited the Sheraton Hotel for our first interview with the front desk manager and it went very well. We decided to keep with the same hotel for our next interview, but due to a last-minute cancellation from the housekeeping manager we were not able to complete the interview. Due to this situation, I will be talking about a whole different hotel - G6 Hospitality. The name G6 Hospitality refers to the hotel brands – Motel 6 and Studio 6. I chose to G6 Hospitality because it is a well-known company that I wanted to know about more in-depth. From all my research, I have gained a lot of insight on what G6 Hospitality is all about.
"One Company | Ebay Inc." One Company | Ebay Inc. N.p., n.d. Web. 13 Nov. 2013.
The creation of “Operation OneVoice” (2002) in order to align the company to customer focused metrics: loyalty measures, brand awareness and changes in market share.
Hotel and catering business (Hotel management): Chain hotel "Hotasa", whose hotels had name of animals and plants(floors): " The ", greyhounds " The hound ones "...
Mr. Sanjay Singh, Chairman Managing Director, having the dynamic vision to lead Oasis Group of Companies the client centric approach which drives us to understand the exact needs and longings for our clients. We serve the necessities of the clients first. Our aim for brilliant return, better openings and brighter future by executing creative market methodologies. Oasis Group dare to take decision a well defined shape in reality. Oasis Group India, has transformed into a famous name in realty development. Our philosophy is to do hard work, responsively and be honest to the necessities of our clients, which will bring triumph. As the full service real estate company, we focus on property management. Our theory does not allow compromising these qualities. Our philosophy includes to fulfill the desires of the customers, by giving them more affordable and eco-friendly space to live. Oasis Group India, surety to pass o...
Lastly, the company has a willingness to improve on services, quality and deliveries. The owner makes sure everything is going smoothly. He is always open for improvement and he makes sure that the problems occurring are solved quickly. Because of their willingness to outstand among others, there will be a new offer in two months or sooner which is a pet mobile for grooming where customers will just contact them and Aby’s staffs will be the one to go to their houses. This is to save the time of the customers especially to those who customers who have lot of things to do.
Hospitality is the relation between the guest and host, or the act or the practice of being hospitable. This includes the reception, entertainment and generally looking after the guests, visitors or strangers. The word hospitality is derived from the Latin hospes which means “host”, “guest”, or “stranger”. Hospes is formed from hostis which means stranger. Today in many areas hospitality has developed in various ways, no two ways of hospitality are the same such as in India the term atithi devo bhava is used and guest is considered god like and we are told to respect them as such by touching their feet, in other countries such as the western people prefer a handshake and hospitality is more formal. This is one of the few industries that are directly involved with serving its customers in many significant areas for their wellness that are eating, drinking and sleeping which are some of the most important needs of an individual that a hospitality professional looks after, these are basic things we can provide but the times are changing we are in the 21st century now and the hospitality industry has as any industry been heavily impacted by it. Technology today has completely changed the industry which is why it is important to see which sectors have been affected, where many things have been changed and a new generation of professionals has emerged, which understands it and continues to expand it. This project has given me a new insight into the types of technology that are emerging to improve not only the experience of the guest but also the employees in this industry and their employers. This is why I have chosen five technologies which vary in functioning and development the technologies are Global Positioning Sys...
The dhow tour operators ensure that all guests are feel welcomed and invited to experience their services and amenities. For them every single customer whether a millionaire or a commoner is the same. And to make you feel at home and create a friendly environment, they offer a red-carpet welcome their guests along with non-alcoholic welcome drink along with cold towels, and Arabic Dates. What else one can demand or expect after receiving such a warm hospitality.