My name is Jake and I’m a Teller for the Country Club Bank. First off let me tell you a bit about being a Teller and what you need to do. A teller as you probably already know is someone who works for the Bank and deals with customers on a day to day basis giving them information such as bank account reports and services. Being a Teller isn’t just about handling money though, we have to deal with any fraud that may go on such as identity theft and also be ready for any situation such as a bank robbery.
Now most people might think Jake, being a teller can’t be that dangerous since you have a thick block of bulletproof glass between you and the customer so it’s virtually impossible to be harmed. Well at the bank I work at we don’t have anything separating us from the customer, not even a pain of glass. This makes the risk a lot higher because of obvious reasons like armed robberies. Really what I am trying to say is I think my bank doesn’t take security too seriously since we also don’t have a lot of CCTV cameras inside which means some angles in the bank aren’t covered which is a serious issue that needs resolving. In fact, we don’t actually even have any cameras outside the premises apart from the one built into the ATM which means Somebody could walk into the bank with a mask an there would be no way of telling which way he went. If you look at it, it is kind of sad that in this day in age we still don’t have full security in a place of such high value like a bank. Think about if every bank was like mine and getting robbed it would soon be looked into but they just seem to look over the odd one or two possibly because they have never been robbed or maybe they are just too lazy to do anything about it.
There are a lot of ways to r...
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...There are a whole lot of things our bank could improve on to be honest!
Overall though, my job is quite interesting. Apart from the things that let me down like the poor security I do enjoy my job since I get to meet new people every day which is always a great experience. The pay is decent for an 18 year old still in education and even though it may not be ideal with the safety issues it is definitely worth it so and I am glad I was offered the Job. If I am deciding to stay in this job for long term I do intend on talking to the people above me about these concerns I have as I think it is important that if I am going to be staying in this job for a long time I shouldn’t need to have fear when coming to work and also it doesn’t just affect me and I might talk to the other Tellers in my bank as I am sure they all share the same concern as I do over security right now.
At Wells Fargo, teamwork and sales are important skills needed in order to succeed as a teller. At Wells Fargo, I plan to incorporate a system where each teller gains the skills necessary so that each task runs efficiently. To begin, I will start observing each banker’s, and each teller’s normal routine. I will be listening carefully to the conversations the tellers, and bankers are having with customers. As an observer, I will be taking notes on what the employee’s strengths and weakness are when lobbying to a customer, and working with coworkers. I will continue this process for a week. Once the week is complete, I will have one on one meetings with each employee. After the employee’s one on one meeting is complete, a proposed course of
The US has a sophisticated banking system that does a good job of allocating resources in productive place for their customers. However, in an area such as investment banking companies can use the deposited money for risky investments such as foreign government and corporate bonds. When these banks lose money on their investments or go out of business, all of the customer 's savings would be gone. Also, in this type of system bankers are more likely to commit fraud such as opening fake accounts vis a vis Wells
to many people because the bank took over their life. ?The bank is something more than,it?s the
In their work, Plato and Paulo Freire have offered harsh critiques of education and learning. Plato compares people to prisoners in a cave of darkness in relation to knowledge, and Freire refers to a “Banking Concept” of education in which teachers put their thoughts and information into students’ minds much like the deposition of money into a bank. Instead of this money being of value, Freire and Plato acknowledge that the value declines. Although many people refute the concept of accepting new knowledge and admission of mistakes, I claim that both Plato and Freire produce valid points about the corruption of education because people cannot learn unless they have an open mind and truly desire to learn. Ultimately, what is at stake here is the effectiveness of learning and continuing the cycle of education.
The banking industry is under pressure in today’s business climate. Banks have been through big changes. There is opportunity, but there is also increasing competition. To be the preferred bank means changing “good enough” into a unique value proposition. And that means changing the way people have always done things, change on this level requires cutting edge technology. Change cannot be achieved with a simple directive or surface adjustment especially within the banking industry. It requires an innovative rethink of the entire system, in a strong partnership between bank leaders and their change agents. New systems and policies must support the strategy to be successful. The real test of a good strategy implementation plan is whether the people understand the strategy, are motivated and enabled to implement it, and actually start achieving its goals.
Day after day, I work at Home Depot. I’ve worked at Home Depot for 6 months. My position there is a cashier. A few months have gone by and all I do is show up and do my job as a cashier. The cashiers have someone who runs the front end along with every register in the store, and that person is a head ashier. After what I see the head cashiers go through, I would never want to be a head cashier for the rest of my life.
... banks in a time where the entire population is in a downfall is not a wise choice.
With the machine-led branches becoming more popular banks can now cut extreme costs with the machines. They no longer need many employees, a space to rent or buy, and they can be open 24/7. They also are attracting new customers because the customers can interact fast with a machine than a bank teller. I believe that the bank industry is definitely taking the right initiatives to start with automated banking. For myself I only use electronic banking ever since I set up my bank account. Everyone uses plastic cards or phones now to pay for everything, I believe that banks need to follow the trend and be able to provide new innovative services for the consumers. I suggest that banks have more cyber security measures inline or monitoring so that customers can be assured that their information and bank accounts are secured. I suggest to myself to get more involved with digital banking, because it is going to be more easier and faster with online
Like other convenience stores around the East Vancouver area, Best Foods Grocery is experiencing a serious problem with petty thefts and crimes. This has been cited as a problem and the lack of security needs to be addressed. Currently, Best Foods Grocery does not have a good functioning security camera system throughout the store. The store needs to update its camera system to have a decrease in crime and better understanding of who commits them. Best foods Grocery does not have the necessary resources installed to achieve a higher level of security within the store, but can be implemented to increase security. Security is an important part of a business everyday responsibilities to its staff and customers. Many small stores
While interviewing Market leaders about the total outages for our market the 12-month rolling outage is $49,398 due to misbalancing which could be overpaying money to the clients, or even shorting the clients when cashing their checks, or making payments. The leaders are trying to figure out ways to prevent these outages and support the tellers, the plan that they had come up with is placing the tellers who have an out greater than $500 is to place them on actions plans holding them accountable for their balancing which is good but creates additional problems and doesn’t stop these outages completely, it is a short-term fix for a long-term problem. Most of the teller at the bank are part of the millennial generation and are used to hearing good job! You did your best, you have next time. They are not used to being how to fix the problems or confronted when
For my experience in this field I went in and interview my dad and asked him about something’s that he does around the office and what the big part of his job is and he explicated. I found out that there are very high risks in this job because you are handling people’s money, when sometimes this is the customer’s whole life savings going into your hands to try to make money. This would work well with me because I am very good with numbers which, leads to being really good in math. From the interview I also learned that you have to be a people’s person because most of the job is trying to get people to let you handle their most in return for a commission or a part of the money that will be made. I learned that this job will be me sitting at a desk for most of the day and sometimes sitting down with old customers or new customers deciding what route they want to take with their money. I liked that my dad is very dexterous or skillful.
Answer to Question 1. Measures of employee satisfaction are potentially more important than measures of financial performance and this could be explained by the links in the service-profit chain (or the employee-customer-profit chain which we have already discussed during the classes). The key point in the service-profit chain is that in case if employees of the company are satisfied with job and company at whole, then this will bring to employee loyalty, retention; that in turn will result in customer satisfaction. Customer satisfaction will bring to increase in sales since customer retention and recommendations. This fact will obviously influence positively on overall financial performance of the Sears. Moreover, the importance
In Corporate and Institutional Banking (CIB) we will either upgrade or exit clients where returns are poor; favour network businesses such as Transaction Banking and Financial Markets; and build a leading position in banking selected buyers and their suppliers
It is no doubt that money is something that is needed in everyone’s lives. Our clothes, food, health insurance, education, and so many more require money. Many individuals understand the significance and benefits of money. When you have good income and financial resources, you will be given freedom and choices in this life. There are some people who love to gain dsemore money and there are also some people who loathe spending money even on necessary things. These are called money attitudes, in other words, people’s personalities towards money. There are studies and researches on people’s attitudes towards money because it influences them financially and it can determine whether they can achieve financial success or not. There are three basic
...r in financial services with assets of $2 trillion, and third largest deposit base U.S. banking institution behind Wells Fargo and Bank of America. My responsibility includes direct supervision of 15-18 bankers, ensure proper staffing coverage to meet service level requirements, provide ongoing training and support to bankers ensuring optimum level of customer satisfaction, analyze banker’s performance and develop action plan to improved performance gaps. Handle general administrative duties (i.e. employee file maintenance, management reporting, review and audit time sheets attendance records, communicate policy & procedure updates). Through this work experience I gained knowledge and skills in providing an effective and clear focus in developing the team’s performance. Guides, motivates, coaches and inspires subordinates to positive performance and development.