An assessment of the BEST model and its approach to teamwork:

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Table of Contents 1. Introduction: 2 2. Nature of the project: 2 3. An assessment of the BEST model and its approach to teamwork: 2 3.1. An overview of the BEST model in respect of teamwork: 2 3.2. Comparing the components of management quality to the BEST model: 2 3.2.1. Employee Development: 2 3.2.2. Communication: 2 3.2.3. Performance Measurement: 2 3.2.4. Employee participation: 3 3.2.5. Integration: 3 3.2.6. Delegation: 3 3.2.7. Direction Setting: 3 4. The need for business excellence and quality to complement each other: An evaluation of how BEST can support Adebanjo’s proposition: 3 4.1. Other components that support business excellence and quality management: 3 4.1.1. Leadership excellence: 3 4.1.2. Policy and strategy: 3 4.1.3. Benchmarking: 3 4.1.4. Self –assessment: 3 4.1.5. Continuous improvement: 3 5. How BEST tools and competencies can be applied at Modus BPS: 3 5.1. An overview of Modus BPS current state: 3 5.2. How BEST can fill the gaps at Modus: 4 5.2.1. The BEST tools: 4 5.2.2. The BEST competencies: 4 6. Conclusion: 4 7. Glossary of acronyms: 4 8. Bibliography: 4 9. Appendices 9 1. Introduction: 2. Nature of the project: 3. An assessment of the BEST model and its approach to teamwork: 3.1. An overview of the BEST model in respect of teamwork: This section will provide an overall summary of the BEST framework and its tools of PDCA, EFQM, and the balanced scorecard. It will offer new insights into the relationships within the EFQM model and justify Philips’ adoption of the EFQM model in driving it’s endeavour towards business excellence. Further discussion on the PDCA will include how the components of the cycle include a learning orientation and sustained improvement through its leadership, people and revi... ... middle of paper ... ... a balanced scorecard? (Online). International Journal of Productivity and Performance Management. 60(7). pp.688 – 708. Emerald. Available From: http://www.emeraldinsight.com.ezproxy.liv.ac.uk/journals.htm?issn=1741-0401&volume=60&issue=7&articleid=1958463&show=html#sthash.WM3zODn9.dpuf [Accessed on 7 January 2013]. Talwar, B. (2011) Business excellence models and the path ahead (Online). The TQM Journal. 23(1). pp.21 – 35. Emerald. Available From: http://www.emeraldinsight.com.ezproxy.liv.ac.uk/journals.htm?issn=1754-2731&volume=23&issue=1&articleid=1901489&show=html#sthash.TDgl8upu.dpuf [Accessed on 7 January 2013]. Widodo, S. (2011) Building strategy quality (Online). International Journal Of Business Management. 6(8). pp. 180-191. Business Source Complete. Available From: University Of Liverpool Online Library. [Accessed on 18 December 2013]. 9. Appendices

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