Executive Summary AlSaif Transport Company faces numerous challenges in their attempt to keep up with customers and operational needs. Because of the fluctuating nature of customer communications, and the consumerization of customer service, it is essential to adopt a well-rounded, agile strategy. Multiple cloud deployment models exist to aid the company. This paper discusses how utilizing a Software-as-a-Service (SaaS) based provider will prove to be a cost effective tool that enhances customer experience. AlSaif Transport Company, An Overview AlSaif Transport Company is a self-established business; it was founded in 1960 by Suliman H. AlSaif. The company is a proud contributor and service provider in the Kingdom of Saudi Arabia, working continually to help evolve the transport and storage sector. The company offers a variety of services in the transport department such as parcel delivery, flatbed trucks, long trailers, reefers, side trucks, containers and express delivery services. Moreover, AlSaif Transport Company provides self-built storage facilities, equipped to the highest safety standards exceeding the Ministry of Civil Defense requirements. Moreover, their business strategy involves providing equal jobs and training opportunities to Saudi youth. In addition to their outstanding services, the company believes in the importance of providing excellent customer services, through building close relations and offering competitive prices. Business Challenges AlSaif Transport Company has standing contracts with the largest companies in the region, providing them with transportation and storage services. Thus, it is essential to maintain a distinguished customer service experience. The company is constantly growing a... ... middle of paper ... ...allocation. Moreover, AlSaif Transport Company will have the option to continuously implement and update its cloud-based technologies to keep up with customers and operational needs. Functionalities such as salesforce automation, fraud activity tracking, discussion boards and suggestions space, and lastly the ability to survey customer satisfaction levels, is available when deploying to the cloud. The company needs to adopt an agile approach to be able to keep pace with today’s competitive market. In order to have sophisticated and successful customer support base, AlSaif Transport Company needs to embrace multiple support and interaction channels, enhance reporting and analytics, and refined performance. Maintaining a lasting competitive edge in a time of global commoditization of products and services is one of the advantages of endorsing cloud solutions.
As its core essences cloud computing is nothing but a specialized form of grid computing and distributing computing’s which various in terms of infrastructure , deployment, service and Geographic’s dispersion (Veeramachanenin, Sepetember 2015) the cloud enhance scalability, collaboration, availability , ability to adapt to fluctuation according to demand accelerate development work and provide optional for cost reduction and through efficient and optimized computing. (BH kawljeet, June 2015) cloud computing (CC) recently become as a new paradigm for the delivery and hosting of services our the internet. There are mainly three service delivery model Software as Service (SaaS) required software, operating system and network is provided or we can say in SaaS the customer can access the hosted software instead of installing it in local computer and the user can access these software through local computer internet browser (e.g web enabled E-mail ) the user only pay and the cloud service provider is responsible for management or control of mobile cloud infrastructure some of the company which provide such service are Google, Microsoft , Salesforce ,Facebook, etc…..Infrastructure as Service(IaaS)the cloud provider only provide some hardware resources such as network and virtualization is
...e Do Females Stand In The Saudi Labour Market?" Ahfad Journal 25.2 (2008): 57-84. Academic Search Premier. Web. 12 Nov. 2013.
Having spent the better part of 35 years in the shipping and cargo field, Craig Raucher has established many non-asset and asset based operations for DHL Worldwide Express, Total Freight Solutions Global, and Corporate Express Delivery Systems. His ability to determine whether the third party logistics company will retain and use their own assets or others has increased the profits of each
The company had to be the second largest retailer shop in the US; it has many advantages that come along. The customers well acknowledge the company and its brand have been well established.
The purpose of this memo is to provide the rationale for recommending a methodology for the new customer service system. After analyzing the client needs and requirements, I recommend that we utilize Scrum to create the system.
Amazon Web Services has benefitted Ericsson. Ericsson had specific business needs for the support of their business and Amazon’s Web Services was able to provide them with a robust global infrastructure that provided Ericson some significant cost savings. AWS gave them the ability to scale their application according to the business demand or changes. Remote assess has allowed then the ability to access their systems via the cloud anytime from anywhere. Ericsson chose AWS because they are considered to be the best integrated public cloud provider. “The Ericsson team states that having hosting centers in various regions was important for them. AWS also showed a better quality of service with solid management and a proven track record.” (Amazon Web Services, 2012)
FedEx is a company that has achieved huge successes and profitability because of excellent customer service to an extent that it is renowned for its good treatment of customers. However, it has experienced considerable challenges in the recent past because of poor customer service based on the numerous customer complaints. This problem is attributed to lack of standardized processes and tasks, failure to set timelines for achieving certain performance goals, and lack of proper guidelines for customer contact and interactions. FedEx can address this business problem through the application of concepts and techniques in operations management.
In both cases Volvo recognized the incredible flexibility and affordability utilizing the cloud to engage and serve their customer base in unique ways that were not possible with their previous IT infrastructure. Volvo’s mission is to become the customer service leader in the automotive industry. The aforementioned examples demonstrate Volvo’s commitment to the advancements and advantages offered in a constantly evolving technology world....
United Parcel Service (UPS) is the world’s largest package delivery company (Hira, 2008). The company offers package delivery, specialized transportation and logistics services in more than 200 countries around the world. The company is always trying to find ways to be innovative and incorporate innovative ideas in the strategy of the company. The company has used digital technology to modernize operations (LaGesse, 2006). The company uses hand-held computers and wireless links to push automation of package flow technology. The company put a system in place that has saved the company money by cutting over 100 million miles of driving time and saving over 14 million gallons of gas as well as speeding deliveries (LaGesse, 2006). The company spends millions of dollars annually to keep up with technology and has made it easier for workers to get to packages when out doing deliveries. The central hub of UPS air deliveries in Kentucky is highly automated and uses computers to do all of the sorting. Having the latest technology also allows loaders to be trained in days instead of taking months (LaGesse, 2006). The company will have to ...
Maldives Transport and Contracting Company, (MTCC) was incorporated in 1980. The company was established with the objective to contribute towards the development of infrastructure and transport service in the country. Since then MTCC has positioned itself as one of the strongest business entities in the country with a diversified range of products and services, with a work force of over 1090 employees across the country. Today the company offers a diverse range of services such as construction and project management services, logistical operations, modern transport services, engineering and docking service and a plethora of reputed product as, Yanmar and Suzuki marine engines, Hamilton propulsion system, Castrol lubricants, Sigma protective
A speedier transportation not just accomplishes a more elevated amount of consumer loyalty in making the supplies accessible on time additionally builds the deals by seizing business opportunities, when there is a sudden ascent popular. To meet these targets numerous partnerships tend own their own particular armada of transport and main consideration in an inventory system management. This component, consequently, looks to set up the vehicle mode limit, area, steering and the timetables of dissemination so the supplies achieve the destinations on
The mission of the company is to accomplish the customer needs using distinguished and best solutions and by this being eminence among other companies in the same industry. Albassami consider the customer needs the most as a very important factor to succeed...
Thirdly, the company is committed to delivering superior quality of products and services. It earned a reputation of a convenient and reliable brand that offers the lowest prices, one of the fastest and lowest shipping, widest selection of goods, and many additional features with its services.
Its business model is to hire smart, motivated individuals and teach them to run a business by delivering exceptional customer service. Delivering exceptional customer service results in completely satisfied customers and satisfied customers will continue to do business with Enterprise and even tell others about the company, which results in business growth at each of i...
In today's changing business environment, information technology plays an incredibly important role in almost every aspect of the day to day life of almost every industry. The transportation industry is, of course, no different. From the transport of goods from manufacture, to warehousing, to retail, to end-user, the industry relies on information technology to get things done. The transportation of people is the exact same; incredibly important to get done yet impossible without the impact of information technology.