Akamai, Leading Provider of Cloud Services, Offers Excellent Customer Service

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“Akamai® is the leading provider of cloud services for helping enterprises provide secure, high-performing user experiences on any device, anywhere ("Akamai: Summary for," 2014).” Akamai Technology is headquartered in Cambridge, Massachusetts, USA. CEO: Dr. Tom Leighton has co-founded Akamai Technologies in 1998, and served as Akamai’s Chief Scientist for 14 years before becoming Chief Executive. Akamai offers an accelerated course on digital delivery. Akamai’s mission statement is, “To accelerate innovation in the hyper connected world.” While the company’s vision centers on, “Today, both at home and at work – people demand instant access to everything, everywhere on any device. Akamai makes sure technology doesn’t obstruct your ability to drive your business faster forward – to seize the opportunities created by our hyper connected world.” Akamai Technology is a company that strive to aim high weather with their employee satisfaction; customer satisfaction; innovation, “Any experience. Any device. Anywhere;” and just overall company efficiency. There are many responsibilities that Human Resources at Akamai hold. According to Akamai, “Human resource manager is responsible for site HR management and the day-to-day operations of the Human Resource office including the implementation of HR programs and the administration of Human Resources policies and procedures. First they provide local HR support and consulting to all clients. Second, they are responsible for employment and compliance to regulatory concerns and reporting. Third, they develop local HR related policies or adapt global policies to the local regulations including documentation. Last, this department is accountable for overall areas, such as: performance management... ... middle of paper ... ...provide excellent background screening at low cost to be one of the most influential companies for business customers to want to do business with. They are leading role models in the technology industry and there for are looked up to by a higher standard and because of this act as the higher standard. Evaluation: It is the team evaluation that Akamai Technology is a company that strive to aim high weather with their employee satisfaction; customer satisfaction; innovation, “Any experience. Any device. Anywhere;” and just overall company efficiency. Their Human Resource practice has created a flow within the organization; both internally and externally. Resulting in a huge retention of employees. However the HR practice can stand to improve more on safety and wellness. Overall Akamai Technology has a strong organization. With all this in mind, the company itself an

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