INTRODUCTION TO HAL Hindustan Aeronautics Limited (HAL) has blossomed into a major player in the global aviation arena, and is today among the elite Navaratna companies. From what is earlier the Hindustan Aircraft Limited, founded in 1940 by the great visionary Seth Walchand Hirachand, in association with the former Princely State of Mysore, HAL is now ranked 34th in the list of world’s top 100 defense companies (Defense News, 2007). It has witnessed a steady growth over the years and achieved a turnover of over $ 2 Billion USD in 2008-2009 (Rs. 10.373 Cr). MISSION STATEMENT In order to fulfill the fresh mandate of post independent India, the mission of the company has been redefined as: “To become a globally competitive aerospace industry while working as an instrument for achieving self …show more content…
They strive to understand our customer’s needs and wants to deliver products and services that fulfill and exceed all their requirements. COMMITMENT TO TOTAL QUALITY: They are committed to continuous improvement of all its activities. They will supply to products and services that conform to the highest standards of design, manufacture, reliability, maintainability and fitness for the use as desired by customers. COST AND TIME CONSCIOUSNESS: They believe that the success depends on the ability to continually reduce the cost and shorten the delivery period of the products and services. They will achieve this by eliminating waste in all activities and continuously improving all processes in every area of their work. INNOVATION AND CREATIVITY: They believe in striving for improvement in every activity involved in the business by pursuing and encouraging risk-taking, experimentation and learning to all levels within the company with a view to achieving excellence and
Besides marketing its customer service, the company markets different programs according to its three major types of customers. Some of them being,
The company takes great effort in nurturing and developing all of its employees in its quest for delivering superior customer service to its patrons.
Outstanding Customer Service shall define our business and we shall strive for 100% customer satisfaction.When customer talk we listen therefore we shall strategically align our business based on the customers voice
Boeing has shown its ability to innovate over again, with its long tradition of aerospace leadership it continues to expand their product line and services to meet customer needs. Through innovation Boeing has created new and more efficient airplanes; they’ve integrated military platforms, and created advance technology solutions to benefit businesses.
This paper analyzes the goals and actions of Boeing by analyzing its critical success factors as well as its strategic roadmap.
To be the number one aerospace company in the world and among the premier industrial concerns in terms of quality, profitability and growth
We understand the importance of our missions and the trust our customers place in us. With this in mind, we strive to excel in every aspect of our business and approach every challenge with a determination to succeed.
The engineering section of aircraft manufacturing is quite old. It is characterized by a few firms that keep Rolls-Royce on its toes in terms of competition, like General Electric. The small number of firms can be justified by the high cost of starting of...
This Company made their mission statement in 2012 and according to me this mission and vision statement is good but these need loads of changes as I have read in this course mission statement should be:-
Gaining a substantial market power in the commercial aviation industry allows for significant impact on technological development, economic growth, employment, and national prestige (Carbaugh & Olienyk 2004). In 2010, more than any manufacturer sector, the value of aerospace industry shipment in the US accounted for more than $171 billion of civil aircraft and a trade surplus of more than $43 billion (Harrison 2011). Like any other industry, large commercial airplane industry gets affected by macro, endogenous, and exogenous factors. Several factors may influence the industry i...
3. We endeavor to be dedicated, disciplined and loyal, providing consistent value and great service to all the clients.
The paper Cost of ATF in India, talks about how the three of the biggest suppliers are “state owned oil companies that enjoy access to essential facilities within India’s airports and maintain refinery capacity”, which leads to market dominance of those few suppliers. High fuel prices as an effect of this concentration of dominance prevents air carrier service providers to invest in more aircrafts and newer servicing routes. This impacts the consumers since they now face fewer variety of options and higher prices for all options available to them.
They are committed to making a difference every day; continually improving. better to keep us the best. The guiding principles Delighting their guests They will strive to understand our client and guest needs by listening. to their requirements and respond in a competent, accurate and. in a timely fashion.
The marketing strategy that was envisioned by the creation of the SIA had a focus on customer needs by providing exceptional in-flight service. This required the on board flight staff to be of excellent quality. At SIA, there was a constant emphasis on training (including social training and etiquette) and customer service. Ever since, the exceptional in-flight service has become a part of the company culture and image. All of this suggests a strong product-oriented strategy, a value strategy that Treacy and Wiersema (1993) define as product leadership. Competitive advantage came from a good product; the high profitability in the 70's was helped by low labor costs in Singapore.
Organization operates in a strongly competitive environment manning creativity a vital component in business growth. Creativity is what sparks big ideas, challenges workers way of thinking and make way for new business opportunities,