Challenges in Air-conditioning Trade “On dealers point of view” On the basis of my survey in the market through various Air-conditioner dealers, sub dealers and sales & service dealers, I came to the following report. Leading Air-conditioner Brands The main leading brands in Air-conditioner market are Panasonic, L.G, Godrej, Whirlpool, Daikin, Carrier, Hitachi, O-General, Voltas, Mitsubishi, Videocon, Haier and Samsung. Other brands include Bluestar, IFB, Lloyd, Midea, and Sharp. Best in all of them According to dealer’s point of view, most of them preferred the following brands – 1) Panasonic- (1) Brand is preferred due to its Japanese quality. Compressors are best when they are made in Japan. Dealer’s say that the brand displays a constant …show more content…
7) Videocon- (1) The brand is good value for money. Challenges that the dealers face in market 1) Service – a) During season time i.e. in summers, demand for service highly increases. Due to limited engineers, timely service cannot be given to everyone. b) Customer wants quick installation after buying AC. Any late response makes the customer unhappy. c) Sales and service dealers provide installation locally. Sometimes due to untrained engineers, possibility of problem arises, the complain further is forwarded to company, during which the company rejects the complain as the installation was done locally. d) Many a times there is late response through companies for complaints & service, that increases the pressure on dealers. 2) Part availability- a) When any part of AC is damaged or defective, sometimes the availability of part is a major issue in market. b) During my study I came across complaints that proved the fact that part availability is a major issue and many times the complaint is extended for a long time due to a defective part and unavailability of that part. 3) Voltage problem- a) This is the major problem that generally arises in more than 5 to 10% of
Lutron quality assurance team performs tests on every product at the end of manufacturing line to meet rigid quality standards. Customers receive tested products that work the first time, every time. Lutron offers 24-hour technical support. For the defected product, customers received a notice from customer care and defected products replaced within 48 hours.
If equipment flaw or a defective part is spotted, the damaged machine directly stops, and operators halt production and rectify the identified problem. It is essential ...
Because public luxuries are strong for product and brand, and brand is oriented by consumer and identity. Accordingly, brands are regarded as images in the identities of consumers and other identities of target groups (Esch, 2010), which are designed by companies to decide their products (Kotler et al., 2009). Luxury brands are highly associated with their core consumer (Kapferer, 2008). For example, Land Rover is one of the worlds company to produce four-wheel drives, is the famous British SUV brand. The prices of Land Rover mostly are depend on middle-class economic conditions and the appearance of the car and speed of it are based on the male identity, mostly giving a image of tough guy. Despite the fact that public luxuries are more relevant to identities ,which is contrary to the private necessities. For private necessities, such as Haier, is the worlds largest household appliances maker, the global brand share of Haiers refrigerators, washing machines are on the top of the world. Compared with the relationship between the identity and Haier, Haier is more focus on quality of its products. The 1980s, coincided with the beginning of reform in China, many enterprises to introduce foreign advanced technology and refrigerator equipments, likes Haier. At that time, home appliances supply less than demand, there had a lot of enterprises which only focused on production rather than on quality.
Having so many defects and the equipment breaking so often is costing them money they could be putting into producing.
As I mentioned earlier in the discussion boards, I work for an obstruction lighting company. We recently delivered an order of lights to a customer in Mexico. The order was carried out successfully in terms of numbers, delivery times, and quality. Although there were many things that were not done correctly during the elaboration of the lights, no one seemed to care and simply we went unnoticed. We had all met the goals we had set for ourselves. After shipping the order, it was worrisome to
Issues arise when the expectation does not meet the reality, or due to misinformation. The various issues an average student might be classified as follows.
As improvements are made on the technology, the employees are prone to make mistakes with how to handle the products. Best Buy...
Over the past few years, the increasing dynamism and competition in the business operating environment has led to a lot of changes in how the companies conduct themselves with respect to its customers. Customers being the focal point of revenue; manufacturers are increasingly taking interest in being focused on customer satisfaction by delivering the products and services on time.
BMW having high market share in European and U.S luxury car markets, started facing issues with launch product qualities and also facing a fierce competition from Japanese producers. Currently the market share was still stable but the rigorous growth of Japanese producers would affect BMW in future. These Japanese competitors had set higher standards of conformance.
It is a hot, humid evening in Pittsburgh, Pennsylvania, and you find yourself dripping with sweat. The air is still, and you stick to your sheets as you toss and turn and try to sleep in your house that has retained all of the heat from the summer sun’s rays. Uncomfortable and miserable, you think to yourself, “How did people ever live without air conditioning?” yours has been on the fritz, and you cannot imagine what your life would be like if you didn’t have the luxury of an air conditioning unit in your home. If it weren’t for Willis Carrier, and his ground-breaking invention of a mechanical air conditioning unit in 1902, our lives would be drastically different.
...ther or mechanical or even customs delay. Customers were upset of these issues when they were expected to have on-time delivery of their shipments.
During the life cycle of the parts failure occurs some it is serious in nature and takes long duration to identify and isolate the trouble some time it is simple just change the parts and repair time is less. The MTTR is important as the repair time has an overall effect on the operation and as a result revenue is affected. The Maintenance Management team always try to keep the MTTR as low as possible by keeping a expert team and backing of spares and specialized tools
In thermodynamics Refrigeration is the major application area, in which the heat is transferred from a lower temperature region to a higher temperature region. The devices which produce refrigeration are known as Refrigerators and the cycle on which it operates are called refrigeration cycles. Vapour compression refrigeration cycle is the most regularly used refrigeration cycle in which the refrigerant is alternately vaporized and condensed and in the vapor phase it is compressed. Gas refrigeration cycle is the well-known refrigeration cycle in which cycle refrigerant remains in the gaseous phase throughout the cycle. Cascade refrigeration are the other refrigeration cycles discussed in this chapter; absorption refrigeration is the one more refrigeration cycle which is used where the refrigerant is dissolved in liquid before it is compressed. One more refrigeration in which refrigeration is produced by passing the electric current through two dissimilar materials is called as the thermoelectric refrigeration.
Consumers are concerned not only about a product breaking down but also about the time before service is restored, the timeliness with which service appointments are kept, the nature of dealings with service personnel, and the frequency with which service calls or repairs fail to correct outstanding problems. In those cases where problems are not immediately resolved and complaints are filed, a company’s complaint-handling procedures are also likely to affect customers’ ultimate evaluation of product and service quality.
Refrigerators and stoves are the main product lines in which Atlas Eléctrica has its core competences. They are also working fine due to the production system.