Aims of Training and Development

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Aims of Training and Development

Training can be teaching employees new skills that are relevant to

their current job position or refreshing the skills that they already

possess. To have a good training and development programme enables

firms to develop individual employees and the organisation itself as

training is one of the best forms of motivation. Employees are able to

broaden their knowledge and become more valued within the firm. Having

a well-trained workforce is greatly beneficial for a company as

employees are likely to be more motivated and target driven. Also

various jobs and tasks are likely to be carried out more efficiently

if the workforce is highly skilled at what they do. Listed below are

some off the main benefits to a company in having a well-trained


- Training and development will enable a company to have a much more

flexible workforce

- Employees will become more motivated and are then likely to be more


- If employees are offered advanced training in areas such as ICT,

HSBC may find that can progress further as a firm into more advanced


- If employees are motivated and comfortable in the work they do there

will be a fall in absenteeism

- If employees are properly trained in health and safety accidents

around the workplace will be reduced

Ø Types of Training

The three main types of training that companies offer are:

- Induction Training

- On-the-job Training

- Off-the-job Training

Induction Training

This involves introducing new employees to the workplace, existing

employees and showing them what the job will entail. It is important

that the they get an idea of how the company is run, the companies

history and that they get familiar with the services and products the

company offer. During the induction process employees will be shown

health and safety procedures and the basic layout of the workplace.

This is so they know where an appropriate member of staff if a problem

was to occur. The induction process allows employees to gain essential

knowledge before starting their job and ensures safety and maintenance

in the workplace.

On-the-job Training

During on-the-job training employees are taught the skills and

techniques they need while actually carrying out their job. Types of

on-the-job training include Coaching and Mentori...

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...nowledge and this

will depend on their learning ability and training needs. To plan this

properly HSBC design a training and development plan and use it to

summarise the required financial support.

The training is split into:

Ø Training and Competence

Ø Management Development

Ø Supervision/team leader courses

Ø Professional qualifications

Ø Maintenance of professional knowledge

Ø Learning Centre

Ø Individual training needs – HSBC

Ø Individual training needs – external

The finance department will budget a certain amount for training and

the training department will have to make sure they stick to it. This

means that the training department would have to justify all costs

associated with the various training and development methods. They

would have to assess how many hours and how many workers the training

will use to get a rough idea of the cost.

Clearwater Strategy

HSBC use a strategy known as “Clearwater”. This is a strategy for

differentiating the bank from its competitors through the provision of

high quality customer service. This would create an environment

conducive to increased sales producing income growth and thus

increased profitability.
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