I truly believe in a business or service a company must ensure the growth and the well being of the customer are satisfied. If the company is putting the need of the customer first the leadership is developing their followers or employees, which allow the employee the performance at a high level. This leadership empowers and make the individual feel as a partner rather than just an employee. According to Coetzer, Bussin, & Geldenhuy
People tend to forget this major contribution and how significant this really is. Usually when we analyze leaders, people will directly link their work ethics to the internal culture of the company. Great leaders indirectly create loyal customers by cultivating an environment where employees can shine in producing excellent customer satisfaction levels. Good leaders are functionally productive and effective because they know the importance of hiring the right people for the job and how to help them to develop skills that are essential to interact with customers and maintain good customer relationships. In contrast, a dysfunctional leader’s poor behavior would indirectly lead to poor customer relationship held by employees and this can ultimately increase loss of company profits.
When coaching people there will be many obstacles people will have to go through, but at the end of the day it will be worth the time and effort. People who want to do a good job and represent their company while helping others achieve their goals in the process. “Great followers don’t make it about them. They are humble. They shine the light on the leader.
This vision may not seem like a long-term goal towards the company; However, increasing the number of loyal customers in any business will increase the revenue over time. Additionally, having loyal customers will boost the reputation of an organization and allow new faces to experience what loyal customers were susceptible to. While working at this organization I was aware of the mission and visi... ... middle of paper ... ...st paced, yet comfortable work environment that every employee will be honored to work at. In conclusion, this organization should focus more on their employees and less on profitability. This reasoning comes from the idea that efficient and appreciated employees will dictate the future of an organization through their quality of work and their outlook on the company they work for.
The leader must be able to communicate well with every member that is involved in the business in order to convey to each employee their jobs and expectations. The morale of employees will be boosted if they feel that they are well informed of the company’s vision or direction. Good communication leads to preventing misunderstanding among employees and unnecessary friction is avoided which means that employees will be able to concentrate better on their work. Good communication enhances the business to achieve its goals. Improvement in service quality is also a factor of good communication.
Employee empowerment can be a powerful tool. The leadership style can increase efficiency and effectiveness inside an organization. Empowerment can also increase productivity and allow managers more tim... ... middle of paper ... ...ht. Hiring the right people and training/developing them into the role of an empowered employee takes time and patience, but the result can be very successful if done correctly. Many companies in very different industries have had great results because of their abilities to motivate and empower their staffs.
The most common benefits of a business that promotes ethical behaviour and value systems are as follows: 1. Attract customers- If you take care of your customers they will definitely keep supporting you. This in the long run will increase the sales and the profit of the business 2. Employees will want to stay in the business- If you take care of your employees, they’ll take care of your business. Your employees will be motivated and this might increase the productivity of the company.
A good leader will invest in subordinate team members, molding them into problem solvers and future leaders by empowering them as decision makers. This concept will also build trust and the more that people trust their leadership, the more they take risks, make changes, and keep organizations and movements alive (Kouzes & Posner, 2012). Investing in Stakeholders. Just as shareholders invest in the company with a hope of organizational success, leadership must also invest in their stakeholders. It is important for leadership to understand that eventually those whom are being led will grow and develop into the leaders of tomorrow.
A companies decisions effect its employees, costumers the environment, and even the community, so decisions should not be taken lightly. It also becoming more obvious that managers feel that trustworthy employees with good worth ethics are an intangible asset to their company. Managers will not receive such employees if they do not have high ethical and moral standards themselves. I think that people ultimately want ethics that will produce a productive and honest workforce that also increases profits.
In order for the company to be profitable and excel, unsuccessful leadership styles should not be tolerated. The COO, or Chief Operating Officer, at the organization I work for has a very charismatic presence. He is the type of leader that made employees want to excel while performing their duties for the company. His leadership style is a mixture of directive and participative leadership. Directive leadership is a leadership style where the leader lets employees know precisely what is expected of them, gives them specific guidelines for performing tasks, schedules work, sets standards of performance, and makes sure that people follow standard rules and regulations.