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Decoding: Engaging in Active Listening (5.7) is not about “hearing” a person speak but
Actively Listening to what they are saying. The most common problem that managers have is “hearing” employees instead of listening. Managers that enjoy the power of speaking only tend to talk over the employee and barely let them communicate their problem. The most effective tool in Active Listening is the use of just your ears but also your brain. A manager should ask questions about the employee’s statement then paraphrase the problem back to the employee to clarify that the manager’s perceptions are in correlation to the employee’s and if so then you can conclude before responding or giving a solution.
I have always had a problem with listening and even
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I am finally starting to feel more confident in my listening abilities. It was not easy for me to break the habit of wandering into a different world when someone was speaking but through practicing my methods I finally achieved my overall goal. The biggest way I noticed this was through being a Peer Leader this semester. I had a lot of students coming up to me asking me questions and giving my long accounts of their concerns or problems. For once I did not just talk quickly to give them an answer like it was a timed game show. I listened to their problem, I asked them questions about their issues and then paraphrased back to them what they had said then I thoughtfully came up with a solution. The reason I believe these methods worked so well for me was because I actively using my brain when they were talking not just my ears. My mom and I still continue to practice our weekly TED Talk listening sessions because to be quite honestly although I have thoroughly improved on listening instead of just “hearing” I think this problem will come back if I do not continually go through practicing active listening every single day.
Increasing Others’ Dependency (7.2) is the function of having power over someone because of their dependency on you. (1) Dependency is increased when asset is perceived more important. (2) Dependency is increased when the resource you manage is scarce. (3) Dependency is increased when the resource you manage does not have a subset. The more someone needs you, the greater the power you have over
I tend to listen more to what people have to say. This result was not new to me. avoidance and dependent evidently are the areas that are causing me not to excel.
Listening is defined as having the skill to effectively comprehend the information that is being transmitted by the other party without being distracted, thinking about what your response will be to the speakers’ comments or interrupting the person that is speaking. The effective use of listening skills among leaders and employees is extremely beneficial for every organization. When leaders are able to communicate properly and the employees are listening effectively, the corporations’
“Hearing is the sensory ability to receive sound” (Walker, R., 2015) and requires no effort while listening is a complex cognitive, affective, and behavioral process (Edwards, R., 2011). Thompson, Leintz, Nevers, and Witkowski define effective listening as the “dynamic, interactive process of integrating appropriate listening attitudes, knowledge, and behaviours to achieve the selected goals of a listening event” (Thompson, K., Leintz, P., Nevers, B. &Witkowski, S., 2004). Effective listening is more than just a cognitive practice, to be an effective listener one must “hear” what the listener is saying but also comprehend the message being conveyed. This can be achieved by practicing three frames of listening. Cognitive listening centers on how words and phrases are “comprehended, understood, interpreted, evaluated, remembered, and recalled” (Burleson, B.R., 2011). Affective listening is the focus of attention, and displays of acceptance and empathy toward the speaker. Behavioral listening characteristics show engagement through non-verbal cues like eye contact and nodding, along with verbal cues like inquiries or advice. Effective listening should not be taken for granted; there are several advantages to understanding and practicing effective listening. When you become a better listener you build stronger interpersonal relationships, you are perceived as having greater intelligence, and improved listening skill establish stronger overall communication skills. These are valuable benefits for me both personally and
As pointed out by Professor Stephen Lucas “The most important cause of poor listening is giving into distractions and letting our thoughts wander” (Lucas 60.) There are a few tips that can help any student, businessperson or friend listen more attentively. The first step to gaining full focus in class is by getting rid of distractions. These days one of the most prominent distractions is that little device that is no further than 3 feet away from you at this and every moment. The cell phone. If you think you can listen to a lecture, text your friend, take notes and play Clash of Clans on your phone at the same time you are horribly mistaken. In the book Brain Rules by John Medina, the author (a noted developmental molecular biologist) points out the fact that it is impossible for our minds to multitask, not difficult, impossible! So at least get rid of the phone when you are trying to actively listen. Another basic yet affective way to assist in actively listening is simply taking notes. By taking notes you’re not only creating a record of the information expressed but you’re are also more likely to absorb the material. With that said, don’t be the student that included every “the” the professor said during his lecture in his notes. Though from one extreme to the next, you also want to refrain from being the student that ends up with only a few irrelevant facts on his notebook paper at the conclusion of the lecture. While taking notes be sure to focus on main points and what the speaker is presenting as a whole. Another vital tip to developing your listening skills is to keep your mind in the moment. One of the biggest distractions that we must overcome is the mind, if you can master the art of focusing your mind on what you are doing or listening to, you can come to be a skilled listener. This sounds like an easy task, but what you don’t realize is how scattered our minds are. Think of when you are
In order to determine whether or not my listening style changes in various situations, I decided to perform an assessment of my conversations over the past ten days. The first evaluation I conducted occurred after volunteering at my child’s school, and yielded some rather interesting results. I reflected upon my conversations with the teachers, and settled on my listening style being more content-oriented; while my interaction with the children was almost completely people-oriented. I had predicted that my listening style would be more balanced between all of the age groups involved; however, I could not relay many of the details discussed with the children after my volunteering time ended. I am happy to say that I did retain most of the content of my conversations with the teachers, but had no recollection of an emotional impression with t...
Listening is the process of selecting, attending to, creating meaning from, remembering and responding to verbal and nonverbal messages. I tend to not listen well when I’m angry or tired, and also when my mom tells me something she’s already told me before. I think sometimes I don’t listen to my mom because I experience listener burnout which means being weary of listening to other people. I believe I experience this because she has already told me something several times and I grow weary of hearing the same thing over and over. This affects me because my mom is my elder and I should listen to her because she is older and has obtained more knowledge about situations and events than I have. Also, I need to listen to her more because she is not going to tell me anything that would hurt me. My plan to alter my listening skills is to use the three steps presented in Chapter 5, stop, look, and listen. To stop I should not attend to off- topic self-talk by putting my own thoughts aside and make a mindful effort to listen; second I should look by examining nonverbal cues of those involved in the communication; I also need to accurately interpret nonverbal messages to help note what someone is saying verbally and nonverbally. I can also interpret nonverbal messages to receive the Meta message which is a message about a message. Finally, I should listen, and not only
I have demonstrated good active listening skills as long as I can remember. I pay attention and listen in class as well as outside of class with peers or at my internship.
The fourth communication strategy is Knowledge. Before presenting anything to employees a leader should try to learn as much as they can about the tasks. Working knowledge of the tasks at hand will help in making decisions and solving problems. It will translate into how the information is presented and thoroughly explained. This should further build confidence in employees to know they have a capable person leading who can be of some help if they need it. My area manager has done field work but not exactly what most of her employees do. This does effect communication because we often describe things to her that she does not know about and has to ask others for answers. Having a manager that actually does your job or has been in your shoes
The importance of being a good listener has brought me to realize the consciousness of how to be more considerate of my friends and family when they are trying to communicate with me and I am in turn trying to communicate with them. Communication has taught me to remove myself from the picture sometime and see in the eyes of people around. I find that when I am more attentive to the needs of those who are trying to connect with me, life is much easier.
Every business consists of a variety of communication activities such as listening, speaking, questioning, gathering and participating in small work groups. The listening skill is one of the most important aspects of communication process. It helps to understand and read the other person’s message. Effective listening skills create positive workplace relationships which influence our opinions and responsiveness to one another.
As The Gift of Listening describes, “Opening one’s heart and listening at a deep level does not come easily and is rarely achieved simply by life experience” (Browning & Waite, 2010, p. 151) There are different aspects to being a good listener that are often difficult to achieve and lead to poor listening. One significant challenge to listening is the attention needed in order to actively listen to another person. Proper listening does not occur due to a passive process but instead it takes deliberate action and thought towards what a person in saying. Like previously stated, actively listening is achieved by sitting in a comfortable and open way and maintaining good eye contact. When a person does not exhibit these techniques good listening often does not occur. The challenge of utilizing different techniques in order to listen to others in a better way often gets blocked by barriers that make active listening unable to occur. In our society today one major barrier to listening is technology. In a casual setting, proper listening often doesn’t occur due to someone being tied to their cell phone. The millennial generation is often guilty of passively listening to others due to the mobile technology that is being used today. Many conversations occur without eye contact or full focus on what the other has to say and instead is spent staring at a
The common view on listening often does not even involve true listening. People often mistake hearing for listening. Just because you heard something does not necessarily mean that you were listening. While others do not even realize that listening is one step of a four-part process. While two people are involved in communication, the one receiving the message while “listening” formulates the next phase within their head. They miss a large percentage of what the person involved in speaking is saying (Tubbs and Moss 141). The reasons [for ineffective listening] are so obvious that they are sometimes overlooked. First, listening is mistakenly equated with hearing and since most of us can hear, no academic priority is given to this subject in college. Second, we perceive power in speech. We put a value on those who have the gift of gab. How often have you heard the compliment, “He/she can talk to anyone?” Additionally, we equate speaking with controlling both the conversation and the situation. The third and last reason we don’t listen, is that we are in an ear of information overload. We are bombarded with the relevant and the irrelevant and it is easy to confuse them. Often it is all jus...
As we all know the world can throw us some curves and change the course one may expect in their life. Listening to what others are saying is to help them in some way or another. As a counselor my goal is to apply myself as an effective listener because it’s required and if my listening skills are not up to par, then there is no reason to be in that field profession. There was a time when a friend was relying on me to listen to a problem she was having in her marriage, instead of listening my reaction was “you need a marriage counselor” she then became disappointed because my focus wasn’t on what she was saying instead my focus was on what she didn’t say and only then was my response would have been given. This to me was a mental distraction because the focus was on what my reply would have been instead of what she was actually saying to me. Listening mindfully requires us to be completely aware of what is being said and why, it is here we an understanding can be made clear (Hall D. 2017). A person who is sharing openness is most always appreciated and valued over closed mindedness in both face to face communication and online (Joseph A. DeVito 2012). Over the course of my own life there have been many occasions where effective listening was required, academically, emotionally, mentally and on a support level of
Marshall, Lisa. " How to Improve Listening Skills." QuickandDirtyTips.com. N.p., 24 Aug 2012. Web. 2 Dec 2013.
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.