Every ingredient in the recipe must be followed and the key concepts mastered to become a top performer. The successful salesperson id dedicated to making it look simple. Making a sale can be a lucky coincidence. But the best salespeople understand that there is a specific set of techniques to making a sale. But many of the best get derailed because they don’t understand what drives customers to buy in the first place.
To fully understand the necessity of the system solutions we supply, we first ask that you determine if you prefer to cut labor cost, increase delivery speed, decrease inventory errors and overall increase customer satisfaction. If you answered yes to most or all of these questions, then it is safe to say you are interested in beating your competition in the most aggressive markets of our time. At May/Baxter Incorporated we pride ourselves in our high client satisfaction. Our post implement client assistance is 2nd to none, with 24 hour support. At May/Baxter we feel that if your customers are not satisfied, then we have not done everything we can to help you, our client succeed.
The challenges that retailers may face are customer service, low inventory, store appearance, and brand selection. For JC Penney it’s important to put the customer first and make the customers shopping experience a memorable one. Customer service is always mentioned through coaching to employees because the customer’s worth means a lot to JC Penney. JC Penney strives to greet and help the customer find exactly what they are looking for, or something similar. Adding value to a customer’s shopping experience is more likely to keep the customer coming back then giving poor service.
The first method to follow is “treat your followers like actual people”. An example was given of back in the day and how the typical “mom and pop shops” would give exceptional personal service and that is what generated great sales. The same principle should be taken in consideration, only now it is a little harder since it’s not done face to face. Being engaged is the key. The second method is “Focus on who people are, not what they give you”.
Brand Loyalty “ Brand loyalty-that certain something that makes a consumer keep buying over and over again-is an elusive quality. It begins with the consumer’s preference for a product on the basis of objective reasons-the drink is sweeter, the paper towel more absorbent. The brand name is the customer’s guarantee that he/she will get what they expect”(Fisher). As far back as companies go the main question asked when selling their product, how can I get people to purchase my product? This is still a very important issue in the day- to- day operations of any company, but now they are asking a whole new question.
They will also tend to give you the benefit of the doubt but have little patience with poor performance, treatment, or results. This customer should also have the money or means to pay you that does not take the food out of their children's mouths just to get what they desire and not necessarily what is needed in their lives. In other words, they should have the expendable income to afford what you are selling or providing them with. They should also have an understanding of what they are buying and what you are selling. This means that the customer has done his/her homework before coming to the store or business that provides what the customer desires.
Cash incentives should always be issued separately from the regular paycheck so that an employee can monitor their award. Cash incentives can quickly become viewed as a boost in commissions and hard to take away when the program ends. These types of incentives are mostly seen in the area of sales were people are given a base salary and incentive mix which motivates the employee to increase sales (Dessler, 2011, p. 214). Employees are rewarded only when their hard work pays off with increased profits. One of my first jobs with my company was as a salesperson.
As a CSR, it has been my mission to provide customers with the individual attention that they deserve. In regards to the tiered service plan that has been proposed, this would be beneficial for the company now and over the upcoming years. We should still give all of the customers the same friendly attention that they deserve, yet the more valuable the customer is, the more individual attention they should receive. Whether we like to admit it or not we are dependent on the customers and the customers that provide increased sales for this company, should receive special attention. The tiered system approach is nothing that will be obvious to the one time customer, as they should receive the same treatment that all other one time customers receive.
This is designed to satisfy the demand expected by the marketing department plans and based on what the production department thinks they can produce. If the output levels falls below this then the productive efficiency has fallen not meeting the requirements set by the company. Maslow created his hierarchy of needs Many people are motivated in many different ways some want more money, some workers just want to meet new friends. This is why Maslow created his hierarchy of needs: Self-Fulfilment; Succeeding to your full potential Self-Esteem; Having recognition from achievement - e.g. discovering new ideas and receiving a bonus.
When hiring someone who will even remotely be interacting with customers, the person must be articulate, affable, courteous, considerate, intelligent, patient and self-confident. Expect the interviewee to display some degree of nervousness during your interview. However, extreme nervousness is an indication of a lack of confidence. When dealing with customer issues, confidence equates with competence. This elicits a positive response from customers making it easier for them to accept not “always being right.” Always check references when hiring new employees.