1.0 Introduction
In the era of Prime Minister of Malaysia, Tun Dr. Mahathir Mohamad, Malaysia-Japan relations have become closer after the policy ‘Dasar Pandang Ke Timur’ was launched in 1982. Once the policy is implemented, many changes occur in the structure, organization attitude and training was increased.
Trading partner and third largest export destination of Malaysia is a country from Japan in 2008, which involving RM136.7 billion and total trade increased by 16.5% compared to 2007. Increased foreign investors from Japan look for investment opportunities in Malaysia is very profitable in the future. In this study, one of the company that we’ll examine is AEON Co.Ltd. , which is the one of the company from Japan and holding company of AEON Group.
2.0 Company Background
Jaya Jusco Stores Sdn. Bhd. is the previous name before AEON Co.Ltd was fully takeover. Jaya Jusco Co. ltd. originally owned cold storage (Malaysia) and three other local companies which was established in 1984 and is among the first Japanese companies have entered for joint ventures in the retail industry Malaysia. In 1985 Jusco has opened a store in Malaysia at the Plaza Dayabumi Kuala Lumpur, Malaysia. Jusco has assumed operational control of Jaya Jusco in 1988 as a whole and in October 1989 the oldest Jaya Jusco store was established in Taman Maluri, Cheras, Kuala Lumpur.
2.1 Vision
To establish AEON as a leading retailer brand in consumer finance and service industry by providing excellent customer service.
2.2 Mission
i. To provide a wide range of consumer financial services that best meet their customer needs and they are committed to serve their customers to improve their lifestyle through AEON products and services. ii. We also emphasize three...
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...ferent products that have quality and reasonable price.
4.5 Staff
In realizing organization mission, workforce needed to launch business operation not only superior employee in fact subordinate also contribute more. Problem observably in AEON Company is underemployment in operations division. Misunderstanding between employee and also income problem that not equivalent with standard of living in this age is major factor most workers takes step to quit.
Another factor also is about acceptance culture that where majority employee in AEON Taman Maluri is Malay worker. In every Japan organization, their work culture still preserved despite the company was in Malaysia. So, most Malays still less their acceptance with Japan culture not only in terms of organizational structure, work ethic and others.
5.0 Literature view
6.0 Conclusion
7.0 Reference
8.0 Attachment
One of the most interesting indigenous groups in the world is the Batek of Malaysia, this is a group of people that live in the oldest rain forest of peninsular Malaysia. Orang ASli means “Original people” in the native Malay Language, and they truly are the original people of the land. Being a nomadic group of hunters and gatherers, means that they are at the mercy of the land and the elements for survival. Batek beliefs note that, the rainforest was created by “superhuman” beings for the Batek to use and will destroy the world and everything on it if the Batek were ever to leave the rainforest ( K.M. Endcott 1979a; Lye 2004). The Batek believe that the “superhuman” beings created the forest for the Batek to harvest, build houses in, and provide also to decorations for their ceremonial rituals.
Besides marketing its customer service, the company markets different programs according to its three major types of customers. Some of them being,
We focus on managing our business as efficiently as possible to continually improve the quality of our service and invest in growth
Jeffrey Kingston. Japan in Transformation, 1952 – 2000. Harlow: Pearson Education Limited, 2001. 230 pp.
AES Corporation has been registering high returns for the last four years, with its 2010 revenues hitting $16 billion. In addition, the company is proud to be in control of $41 billion worth of assets. The initiatives that the company has include future financial developments and operating performances that are expected to increase the market share in the energy sector (Business Wire, 2011). The interest rates are also included in the report with targets being to increase the company’s earnings in the next five years.
In light of an evolving market, faced with new competitors, and after a careful analysis of their current customers, the Vanguard Group (hereinafter referred to as “Vanguard”) realizes it must rethink its entire marketing strategy. However, in order to protect and leverage their competitive advantage, which is their low management fees, and to optimize the loyalty that their customers continuously demonstrate toward their organization, they must now target the most profitable segment for them, and develop the best way to serve and delight these customers.
Elektra, the main chain of the group has over 600 stores in Mexico and Latin America focusing on electronics, white goods, home appliances and furniture. Founded in 1950 by Hugo Salinas Rocha, the grandfather of the chairman, Ricardo Salinas Pliego, this company has been a family run business since it started. Elektra was the first manufacturer of television in Mexico selling TV sets through door-to-door vendors.
AES distinguishes itself through developing new products and applications at a low cost. It is committed to social responsibility and empowering its employees through its four main principles which include integrity, fairness, social responsibility and fun. It is “different” from other corporations because AES is focused on retaining its core values and culture as the corporation expands in size. The company’s sources of sustainable competitive advantage include technical leadership through its innovative research and development team and its worldwide network of distributors and strategic partners. AES is committed to penetrating international markets, specifically in developing or emerging economies, and constantly improving on product development. The case states that AES believes their competitive advantage is a result of its “agility or speed and its ability to commit to corporate equity and to arrange complex financial transactions.”
At the same time to expand their services to be competitor in the payment industry. One of the main reason behind their success having excellent strategy in their external environment. In the external environment they have the extensive network throughout the world and they are still maintaining that standard in their
Besides that, OB can serve managers, leaders and customers’ purposes. To begin with managers who have to expand their information about the attitude and group’s behavior to improve the organization work environment and to create a business plan to have a successful organization. First of all, managers can build a better workplace by recognizing the challenges that face any organizations because of some strategies that used in business environment. For example, one of the challenges are that having a cultural diversity in organization, so managers can build the organization with different cultures which help to encourage employee to do their job well and communicate with others in appropriate way. Secondly, managers can measure the effectiveness and efficiency; also, they can identify the strength and weakness of the organization. According to national institutes of health, Organizational effectiveness is about each individual doing everything they know how to do and doing it well (NIH, 2004). Moreover, OB offers ways that provide ways in how managers can trust their employees’ potential and using a reward system to enhance employees’ performance. OB is helping the managers on providing some strategies such as indentifying problems by searching and gathering information to have an accurate decision.
The 21st Century has witnessed Asia’s rapid ascent to economic prosperity. As economic gravity shifts from the Western world to the Asian region, the “tyranny of distance [between states, will be] … replaced by the prospects of proximity” in transnational economic, scientific, political, technological, and social develop relationships (Australian Government, 1). Japan and China are the region’s key business exchange partners. Therefore these countries are under obligation to steer the region through the Asian Century by committing to these relationships and as a result create business networks, boost economic performance, and consequently necessitate the adjustment of business processes and resources in order to accommodate each country’s employment relations model (Wiley, Wilkinson, & Young, 2005). Cognizant of the fact that neither Japan nor China has given up on its external (protectionism or parity) adjustment tools, it is posited that they can nonetheless coexist since both “produce different things and in different ways” and as such avoid the cited perilous US and Mexico competition; but due to globalization, the operating environment portends a convergence or divergence of Industrial Relation (ER) strategies between China and Japan (Lipietz, 1997; Zhu & Warner, 2004).
-Customers: The company felt the importance of being customer-centric and innovate by adapting to customer
YakkaTech Corp. is growing IT services firm which mainly installs and upgrades enterprise software systems and related hardware. They have grown and consolidated as well as become more efficient at their business but this isn’t without growing pains. Their employees seem to lack job satisfaction and their customers feel that the employees “seem indifferent to their problems.” The company’s voluntary quit rates have risen above the industry average while management raises pay rates in the hopes that customer service quality and productivity would improve. However, customer service complaints and productivity remain low and employee moral seems to be low as well.
One of Malaysia’s more significant non-market environments that may have an impact on company’s performance is the country’s predominant religion of Muslim - 60% of the total population - followed by Buddhist (19.2%) .
The mission of the company is to accomplish the customer needs using distinguished and best solutions and by this being eminence among other companies in the same industry. Albassami consider the customer needs the most as a very important factor to succeed...