A scenario planning approach to human resources for health: the case of community pharmacists in Portugal

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INTRODUCTION
Human resources are the present focus of attention in health systems strengthening and public health policies.[1-3] Strategic planning is essential to assess efficiency of human resources and health services, being an effective tool to address innovative solutions within health systems.[4-6] Although the organizational environment is recognised as an important factor in health services functioning and development, external environment continuous modifications challenge decision makers and practitioners. For health professionals, this environment could be described by a constant technological evolution, a growing search for patient-focused care and empowerment of citizens, particularly in terms of health knowledge.[7]

Strategic planning in community pharmacy
Community pharmacies and pharmacists are in a privileged position within health care systems due to their professional training and easy accessibility (i.e., in most high streets), which could contribute to more reliable monitoring of medication use, patient counselling, as well as health promotion and education.[8, 9] The changing environment pressures community pharmacists to keep going in a continuous transition process. The shifting in health care demands are pushing pharmacists to a more advanced role in patient care.[10] The shortage of primary health care (PHC) physicians, the economic and political uncertainty, and the primary-care reform currently happening in Portugal, are all contributing to a change climate, creating also an opportunity to rethink the role of community pharmacists within the Portuguese health care system.

Pharmacists’ workforce scenario development
Due to socioeconomic uncertainty, which limits the capacity to predict and plan the ne...

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