A Case Study Of Marsh & Mclennan

932 Words2 Pages
bulb-icon

Recommended: Cross cultural management challenges

I. Introduction
Marsh & McLennan is a consulting company that mainly uses acquisitions to expand its market share. The Marsh & McLennan acquisitions before such as William M. Mercer Limited or MPA Limited happened successfully as these small companies were integrated successfully without any problem. However, due to cultural differences, Marsh & McLennan seemed to face significant difficulty to combine two companies that are Temple, Barker and Sloane (TBS) bought in 1987 and Strategic Planning Associates (SPA) in 1990, as the merger has been slow and painful. Therefore, in the role of consultant for Marsh & McLennan, this report will apply double diamond model to analysis carefully company’s current situation, then to find out the root of problem, …show more content…

TBS &
SPA - Although both TBS and SPA are operated independently, they must understand that the benefits of Mercer are priority, so in some case they must cooperate together to obtain the common interests.
- Each firm has to be responsible for its all its business activities including profit and loss. - The meetings between top managers and subordinates are organized monthly in six months to boost the connections and assist employee to understand more about new goals.
- The leaders who work directly with employees must to have willingness to listen to feedback and support them in working. Leaders must treat them with respect and positive attitude.

VI. Conclusion
In conclusion, by using double diamond model, this report finds out two reasons to explain why Mercer had confront difficulties during its acculturation, which is the lack of leadership support and inappropriate cultural integration strategy. In order to assist Overholser to quickly overcome this challenge, two recommendations are suggested including semi-autonomic culture and leadership support development. By combining two approaches, Mercer not only could reduce turnover rate of top managers and consolidate employee’s loyalty from acquired firms, but also maintain the best performances of its

Show More
Related

  • Case Study Of Connor, Clark And Lunn Investment Management

    859 Words  | 2 Pages

    In order to solve the issue CC&L facing, Freund and Stoddart proposed a business plan, which mainly focus on how they would restructure CC&L. In the business plan, CC&L was split into two parts; one is Connor, Clark & Lunn Investment Management (IM), and the other is Connor, Clark & Lunn Financial Group (FG).

    Read More

  • Sue's Leadership Style

    1452 Words  | 3 Pages

    Leadership is defined as the action of guiding an individual or group of people. Effective leaders shape the behavior and thought process of the individuals around them. As a result, the success of an organization is often impacted by the leadership style and approach of its leaders. Even when engaging with multiple people, impactful leaders maintain their own style of leadership but occasionally change their approach based on the motivational needs of each individual. However, regardless of the style, leadership within an organization is designed to drive the performance of their employees and it is done through proficient communication. This guidance influences the culture of an organization, which subsequently, helps to shape its leaders.

    Read More

  • Analysis Of Florence Nightingale's Theory Of Nursing

    1818 Words  | 4 Pages

    Though there are many good qualities in a leader, Catherine Meliniotis sums it all up in her article written for Advance Healthcare Network. For example, she discusses how it is always imperative to begin with good communication, continue to request feedback from staff, patients and families, encourage staff to provide their own ideas and suggestions, and ask your staff if you are focusing on the right concerns. Meliniotis also encourages emphasis on interpersonal skills, being adaptable, and showing empathy. In particular, it is essential

    Read More

  • Leadership traits

    572 Words  | 2 Pages

    In taking a further look into the article Ten Traits of effective leaders, leaders are often taught skills to help create a successful leadership style. An effective leadership style is supportive in addition to directive. As a leader it’s not enough to have leadership sense. You must understand your employees. Once you have established a connection as a leader you gain a strong logic of what employees are looking for in a company. For exa...

    Read More

  • Milton Friedman's Essay Analysis of The Social Responsibility to Increase Profit

    720 Words  | 2 Pages

    ...responsibility of generating profit and maximizing it, but then it should take into account the principle elements that are very crucial to its survival - stakeholders. For instance, if customers stopped buying product or investor withdrew their investment because of a greedy pursuit of profit. The future of an entire business collapses. In addition to this, maximizing the profit by just binding to the rules of the game is not enough since the rules of the game are not always fair, thus primary and secondary stakeholders should be considered while making money.

    Read More

  • Leadership Philosophy

    846 Words  | 2 Pages

    Leaders should lead by example. What a leader does and how they do it, serves as an example for others to follow. A leader’s behavior and actions are an important and effective way to influence the behavior of the people the lead. Leaders must treat other with dignity and respect. Leaders take responsibility for their actions, maintain their integrity by doing the right things and develop personable and commutative vision for their organizations. Leaders instill a sense of discipline; enforce organizational standards of the organization and do not turn a blind eye or overlook problems.

    Read More

  • Constructive Leadership In Karen Otazo's The Truth About Being A Leader?

    1578 Words  | 4 Pages

    It is essential that the requirements that the leader holds is included in the hiring process. Otherwise, the candidate will not be able to perform in a manner equivalent to what is requested. In order to do this, the organization must establish a constructive climate. A constructive climate is defined as “people shared perceptions of the way things are in an organization”(Francolini, Constructive Climate). This means that the leader must provide structure, clarify norms, build cohesiveness, and promote standards of excellence within the organization. In doing this, a potential for engagement

    Read More

  • Characteristics Of A Leader Is An Effective Leader

    1993 Words  | 4 Pages

    To become a truly effective leader, one must encapsulate the various behaviors related to the aforementioned course learnings in his/her persona and demonstrate such behaviors daily. This course has allowed me to identify four behaviors that all leaders must portray to be effective. The first of which is that a leader must be inspirational. To do so, a leader must set the appropriate vision and direction for the organization and provide a path to achieving defined goals. Additionally, a leader must induce the proper levels of motivation so that each employee has sufficient incentive to work towards the organization’s goals. As discussed in the class, motivation can be accomplished by factors such as rewarding hard work and providing the correct opportunities to employees. While these are motivating in that employees desire to be fairly compensated and to be doing work they deem valuable, inspiration comes more from organizational culture. A leader will be inspirational by setting a tone that appreciates each employee’s contribution, no matter how small in scale it is. Further, employees are inspired when they work collaboratively in a group setting and can capitalize on individual strengths to drive organizational goals.

    Read More

  • Contingency Theory Essay

    1102 Words  | 3 Pages

    The ways employees connect to the leader are important. If the employees do not like or trust the leader, this can impact the outcome of the job and create future hurdles. If you work for someone, you have to be able to relate to him or her. There has to be a formal relationship in order for the formal authority to be respected.

    Read More

  • Job Demands-Resources (JD-R) Model

    1364 Words  | 3 Pages

    It is necessary for these managers to assure that their employees know what is expected of them. They also need to effectively communicate the company goals and strategies in addition to frequently giving feedback to their employees. Managers also need to have the confidence in their employees to allow them autonomy in their work roles.

    Read More

  • West Indies Yacht Club Analysis

    1137 Words  | 3 Pages

    In the West Indies Yacht Club Resort, the firm was encouraged a lot by the local government to post available jobs for natives to come and work, yet the resort was timid in that situation because of strict employment laws once they were hired on. Due to turmoil among native and expatriate workers, senior officials were stuck with several problems: (1) the turnover ratio in managerial positions, the customer complaints, and the culture feud, which was at the center of their little problem. From the beginning of the resort until now, the resort has gone from the elite to mediocre due to growing competition and declining customer satisfaction. The organization of the resort is somewhat systematic although it doesn't have any extreme training programs. None of the managers have had extensive training except for what they had received at other places of business.

    Read More

  • Essay On Importance Of Leadership

    1099 Words  | 3 Pages

    First and foremost, leaders help to motivate and develop employees in a workplace. There is a popular quote that states, “a manager

    Read More

  • My Effective Leadership: My Definition Of Leadership

    1111 Words  | 3 Pages

    The thought of that the way leadership is being made based on characteristics is called, “Trait theory of leadership”. The leader as a person needs to be creative, original, and inspired behind the movement of the company. By doing this it can further help the leader as a person have new ideas and create more contributions to the organization the leader is in charge of and while having these characteristics they should be able to be organized, dependable, and be an achiever. Their personality should also be talkative, very social, and outgoing; this will help them move forward the most. Finally, another point that helps me from my definition of a leader is most of all a leader needs to be trustful, tolerant, kind and this will help them be a great person to get along with. Without trust in the leader nobody will follow someone who cannot be trusted because the leader will look as if they will not accomplish

    Read More

  • Essay On Organisational Culture

    1246 Words  | 3 Pages

    It brought organisational culture to the performance of a company, which has become a critical topic in management department. In addition to organisational culture, organisations need to be aware and prepared for changes in the expanding workforce as business grows. Companies are faced with maximizing benefits as well as profits while minimizing negative factors that come from those changes. There is no one answer to the issue, but some of the guidelines are clear. Awareness of organisational culture, teamwork, individual performance, external environment adaptation, leadership, and measurement of organisational culture are key factors that lead a company to perform better.

    Read More

  • Reflection Paper On Management

    1010 Words  | 3 Pages

    I learned that for me to be an effective leader I have to be able to change follower’s behaviors, and make them both satisfied and perform well. When I become a manager I have to realize that I will be working with a diverse group of people and what works for one person might not work for everyone. It is important to have a leadership style that leads to positive outcomes that is valued by the organization. I think it will be important for me to make each employee feel like they are appreciated and that their voice matters in the company. I think it is important to give frequent feedback so employees can know how their performance and know how they are doing. I would like workers to see me as a fair manager that distribute duties and outcomes fairly doesn’t show favoritism. I would like to be able to keep everyone motivated and working together as one to keep employee moral high so it can benefit the

    Read More

More about A Case Study Of Marsh & Mclennan

Open Document