4. An analysis on how the information system can help the organization to gain competitive advantage.

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SWOT analysis defined is an overall evaluation of the company’s strengths(S), weaknesses (W), opportunities (O), and threats (T). Strengths include internal capabilities, resources, and positive situational factors that may help the DELL companies serve their customer and achieve their target or specific objectives. Weaknesses are including internal limitations and negative situational factors that may influence the DELL’s company performance. Opportunities are the favorable factors or trends in the external environment that the DELL companies may be able to exploit to their advantage. The threats are the unfavorable external factors or trends that may present challenges to performance.
Strengths
Product customization
Dell companies have successfully differentiated their product and offer different products, services, or product features through the use of information systems. They use information systems to customize and personalize their products and it has given them a very large competitive advantage in the area of personal computers (PCs) and laptops market. For example, Dell has allows their customers to customize their laptops such as the laptops size (14” or 15.6”), laptops body colour (red, white, black), or the laptops software such as laptops system (Window7 or 8), core processor system (i3 or i5). Dell allows their customers design on their own laptop and choose the hardware inside their laptop through their website.
Direct Selling through the Internet
Dell recognized as one of the largest personal computer vendor in the world and its strength was selling their products directly to their consumers and keeping its costs lower than those of other hardware vendors. Dell are employed a direct to consumer sales technique ...

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...when working with public and government agencies.
Reduce cost
Dell was the first personal computer manufacturer to use the Website to take customer orders. Dell can gain the advantage because it can attract the customers by convincing them its product differs from the other competitor. For example, customers enter dell.com through the unique pages tailored to their needs, and all have available to the website service tools. By this advantage, Dell can even save the cost of wastage. Besides that, Dell also has an efficient supply chain management system with respect to procurement, manufacturing and distribution. They do not manufacture its own products, which mean that they assemble their products using cheap labor and components from suppliers. This help them achieve strategic competitive advantage as it can assemble and distribute products in an efficient manner.

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