3 Common Challenges for an IT Technician

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Common IT Technician Challenges When most people think of an IT technicians the first thing that comes to mind is, they fix computers, but there are lots of challenges that occur throughout the day that people may not be aware of or think about often. IT technicians face a number of challenges on a day to day basis, other than just fixing computers, IT technicians deal with end users lack of computer knowledge and poorly tested system updates that sometimes cause system outages. The end users that I assist daily range between the ages of 18-75, are both men and women that either work in one of the many bank branches or work in one of our main offices back offices. We have a few that we never hear from, but many that call us daily simply, because they have no computer knowledge outside of their normal programs, such as Outlook email. Outside of the programs that end users use daily, they know nothing and most don’t want to know any more than they have to. At the first small sign of trouble, they pick up the phone and call IT. I once had an end user call to tell me that they...

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