3.0 Market Conduct of Bank Industry

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3.0 Market Conduct of Bank Industry
The banking industry in Malaysia started getting significant back in the 1900s when rapid economic development occurred. The growth in economic was the result of sky-rocketed profit from the rubber plantations and the tin industry, which later causing the opening of foreign bank branches and the setting up of Malaysia’s first domestic bank – Kwong Yik (Selangor) Banking Corporation in 1913, which is also now known as MayBank.
The banking industry has continued its steady growth and expansion until eventually there was a need for a governing body to oversee the activities and operations of the numerous banks in the country. This led to the establishment of central bank, Bank Negara Malaysia, an organization wholly-owned by the Federal Government.
As bank industry in Malaysia has becoming more and more competitive in the recent years as new bank organizations set in the industry. Financial institutions have to carry out market conduct in order to be competent in this dynamic market where strategies are being prioritized to achieve organization’s goal. The conduct of the banks is highly depending on the structure of bank industry, the factors which determine the competitiveness of the market. There is several strategy mixes being implemented in the current banking industry to satisfy consumer demand as well as their utility.
3.1 Market Segmentation and Targeting
A market segment should consist of a group of customers who share a similar set of needs and wants (Kotler, 2009). A market segment must be accessible, measurable, large enough and profitable in order to be worth targeted by an institution. When a new product package is launched into a certain geographical region, a time lag of half a ye...

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...aining brand and to learn more trust.

Reference:
• Kotler, Keller, Brady, Goodman & Hansen, (2009). Marketing Management, Pearson Education Limited 2009, England, pp334.

• A. Ries and J. Trout. (2000). Positioning: The Battle for Your Mind, 20th Anniversary Edition, New York: McGraw-Hill.

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• H. Booms and J. Bitner, (1981). Marketing Strategies and Organization Structures for Service Firms, in J.H. Donnelly and W.R. George, Marketing of Services, Chicago: American Marketing Association, pp47-51.

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• The 6P’s (n.d.) Retrieved from http://www.6pmarketing.com/about/the6ps

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