According to Nah and Lau (2001) ERP is “a packaged business software system that enables a company to manage the efficient and effective use of resources (materials, human resources, finance, etc.) by providing a total, integrated solution for the firm’s information-processing needs”. If implemented correctly, the software integrates the departmental informational data of a firm into a single, common database, allowing convenient, instantaneous access to sales, inventory, product, customer, and vendor data. Initially only performing internal routine transactions, ERP systems can now manage the flow of information across all internal and external business processes to unite suppliers, distributors and customers.
Many public and private firms are implementing ERP systems to replace archaic legacy systems that are incompatible with contemporary business environment; however, this complex and challenging process is expensive, and requires training, development of new procedures, and conversion of data.
Numerous ERP research studies have identified vital components in a successful ERP implementation, and when performed correctly, the benefits reaped afford a luc...
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... Koh S. C. 2004. ‘Critical elements for a successful enterprise resource planning implementation in small- and medium-sized enterprises’, International Journal of Production Research, 42(17) 3433–3455.
Markus, M.L., Axline, S., Petrie, D. and Tanis, C. (2000), ‘Learning from adopters’ experiences with ERP: problems encountered and success achieved’, Journal of Information Technology, 15: 245-265.
Nah, F. and Lau, J. 2001. ‘Critical factors for successful implementation of enterprise systems’. Business Process Management Journal, 7 (3): 285-296.
Shang, S. and Seddon, P. (2002) ‘Assessing and Managing the Benefits of Enterprise Systems: the Business Manager’s Perspective’, Information Systems Journal, 20(12): pp. 271-299.
Wei, C. and Wang, M. 2004. ‘A comprehensive framework for selecting an ERP system’. International Journal of Project Management, 22: 161–169.
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